Very friendly and helpfulTommy C.
Customer Reviews for Ro-Jos Roundup Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael T.
This equipment was as advertised (booked and picked up within the hour), but made several reservations at this location that could not be fulfilled (booked a month in advance). I understand equipment shortages when booking last min, but a month in advance they should've had my requested equipment available!!!Matthew L.
Needed to extend my rental for another day and couldn't get anyone to answer the phone so turned the trailer in and will seek another elsewhereStanley R.
Customer did not leave a comment.Deborah G.
Customer did not leave a comment.ISAIAH G.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Debrena L.
Operators of this property could not be found during posted operating hours. Business was locked roughly 3 hours before closing, which was fairly annoying as I had drove for 45 minutes to get to this location in the first place, based off of them being open. However, I knew somebody was there, because there were several small dogs running rampant through the business. (a convenience store/gas station) After 20+ minutes on hold with U-hauls customer support number, getting nowhere, and considering I was in a bind, I decided to knock on the door of the RV parked beside the place, thinking maybe the operator was inside or something and had just closed up early. Bad idea, there were bigger dogs outside, and I ended up being bitten by 1 of the 3 outside dogs. The owner of the business however was found, his response based off the dogs and chaos happening was "Just hook the trailer up and take it, I'll process the reservation later." Overall, the worst uhaul experience I've had, and I'm a fairly regular repeat customer. This experience has convinced me that I'll probably be better off to just buy my own trailer instead of continuing to rent the uhaul ones, and/or to stick to the big city uhaul owned locations instead of the random businesses that carry their products.Chris K.
Nothing. Awesome service.Benjamin A.
Customer did not leave a comment.Cherie L.
Was very good service tyron B.
I like the convenience and the couple that are in charge of this place are so helpful and their equipment rentals are so clean I just loved it. Thank you rojos .IVAN G.
Everything was great and as expected! Quick and no issues what so ever.Raymond P.
Customer did not leave a comment.nicholas F.
What an amazing experience, these are hard Time's, my daughter lost her home to Covid had to move week of Christmas, pick up location was awesome gave us an extra day , drop did the same when hit a snag , what a great company and employees, thank to Rudy in houston , life savers in a hard time , would never use anyone else, rates we're also great . 5 star for sureKathy V.
The process was easy. Finding a truck was not.Zelda M.
Stop lights not working could use cleaning and greasing the ratchets on tie straps.Daniel M.
Customer did not leave a comment.Esequiel H.
Customer did not leave a comment.JOSE Q.
Customer did not leave a comment.Annette Q.
Customer did not leave a comment.Natasha G.
Customer did not leave a comment.Craig E.
Customer did not leave a comment.Patricia L.
Don't change anything.BOB S.
Truck had not been swept out or cleaned properlyMary M.
All was well n friendly serviceLORRETA L.
Very nice. ThanksRonnie E.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.britanie G.
Excellent customer service no improvement needed.MARK L.
The lady that received the truck was very rude, lacked customer service and had me there for 40minutesMonica O.
Customer did not leave a comment.Tim O.
Customer did not leave a comment.trinidad B.
Customer did not leave a comment.glenn S.
Y'all did a perfect jobal G.
Pickup paperwork took unexpectedly long. But, the staff was friendly.muhittin Y.
Customer did not leave a comment.Scott P.
Truck should be handed over to customer with FULL tank of gas, not 1/4 tank like I got. Inside of truck was dirty. I had to sweep it out before I could use it.Jean F.
Passed several U-Haul rental locations in order to get the 5 X 8 trailer although I ordered it days early. Why couldn't one have been moved to the location nearest my move out? Inside of trailer had oil and dirt on the floor. And I was told I had to bring it back to where I picked it up --- really? I thought renters for local moves could drop the rental (trailer or truck) at any U-Haul rental facility.Robert R.
Customer did not leave a comment.karen C.
Customer did not leave a comment.anne C.
Customer did not leave a comment.Bert M.
Customer did not leave a comment.Robert H.
they guy that received the trailer from me was very rude he had a very bad attitude the lady that registered me also was very rude with another customer, they just have no mannersJUAN V.
They were very slow in getting the paperwork completed we spent over 45min waiting for them to finish the paerwork then another 20min just to get the truck and keys! then the owner got in the truck and yelled at my driver! 629-207-8860 LucyLucy V.
Customer did not leave a comment.Thomas R J.
Customer did not leave a comment.angel C.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.RAYMOND M.
Customer did not leave a comment.Robert M.
The guy was extremely rude. I will never use this location again.Cary R.
Customer did not leave a comment.Jason W.
The trailer was not the size I was told by phone so I picked it up and noticed and returned it unusedJoy M.
Wonderful experience. Will do business there again!Sarah R.
Extremely rude customer serviceJustine M.
Customer did not leave a comment.emmanuel M.
Customer did not leave a comment.robin D.
Customer did not leave a comment.Ignacio L.
Customer did not leave a comment.Charles V.
Great family owned facility. This rental was a car hauler. Two months ago I rented an inclosed trailer. Trailers were clean and everything functioned as it should. Both trailers were well engineered and rode great, loaded and unloaded.John M.
Ro-Jos is my go to for U-haul.Kevin T.
Everything was super!!Kay W.
Customer did not leave a comment.Lorenzo H.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Francisco R.
Customer did not leave a comment.dudley K.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.Jeff T.
This operator was curtious and polite. He helped out a lot and answered all my questions. I would highly recommend using this location to anyone who asksAntonio V.
Customer did not leave a comment.Leon O.
Customer did not leave a comment.James G.
Whenever I need a uhaul, this is the best place for one. Always helpful and friendly.Brent C.
Customer did not leave a comment.Roy P.
Customer did not leave a comment.gary H.
Customer did not leave a comment.Martha M.
Very friendly!Jennifer S.
Customer did not leave a comment.Veronica V.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.mark S.
Customer did not leave a comment.Robert K.
The gentlemen who help me gave us great service. ThanksBoris M.
The best quality about Ro-Jo's is that is the closest to my house. It it otherwise a service station that happens to rent UHaul trailers. It's like a lot of places that do the same thing. Not really a flagship store for UHaul but it's very convenient and the personnel are helpful enough. They won't hitch up your trailer for you like the big stores do. Then again, they aren't expected to either.Kent T.
Customer did not leave a comment.Kathryn L.
Customer did not leave a comment.ERIC C.
Rojos has always been a great experience for renting a U-haul trailer.Kevin T.
Great customer service, and friendly people! This location has always been very helpful for all my Towing needs.Kevin T.
Customer did not leave a comment.Thomas L.
Both the selling and pickup location personnel were very helpful.Sharon C.
The location could not get their computer to work at all. We had to do a contract on a sheet of printer paper written by hand. Everything was billed correctly but it was just the most unprofessional way to do it.Jason B.
Uhaul in general is a bit pricey but that's not this places faultShannon B.
Customer did not leave a comment.Laurie C.
Customer did not leave a comment.rihard M.
My reservation was moved from one store to another. The original location was very personable and cooperative however, they didn't have the size truck I reserved. My reservation was transferred to a location up the road that did. The new location was rude and completely unprofessional from the initial phone call confirming the reservation to turning in he keys. I was told they wouldn't honor my pick up time and that I could pick it up the day before. When I got to the store to pick it up, I was told I could pick it up at the original requested time by using the mobile pick up. The next morning, I go to pick it up and the truck wasn't linked to my reservation. The store operators had not open up the store and just stared at us as we tried to figure out a way to legal take the truck. When they did open they told us to "take the truck" even though the paperwork was not in place. I was on the phone with U-HAUL CustomerCare which informed me not to do so. The store then creates a new contract to lease the truck. Upon returning, the original clerk was very rude and snippy when I took the time to verify my records matched theirs. I most certainly will not be renting from them again, nor will I ever recommend them.Lee S.
Nice people ready to help. Although he put the wrong drop off address.Dean E.
they were very helpfuljesus M.
One of the lights did not work right. The person in charge didn't fix it. He said that's why he doesn't like renting after dark. I will go somewhere else next time.Juliette W.
Customer did not leave a comment.LORENZO H.