Customer Reviews for Roman Petroleum Conoco
(U-Haul Neighborhood Dealer)

744 reviews

438 Glassboro Rd   Woodbury Heights, NJ 08097

(856) 848-2366

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(856) 848-2366

438 Glassboro Rd
Woodbury Heights, NJ 08097

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No dolly or blankets was charged, also cars was charged mid trip, over charged $100 and no one at gas station will help and neither do uhaul won't use again

Ian M. 
Rating:
1.0

Customer did not leave a comment.

Jurey F. 
Rating:
3.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

No need for improvement.

salvatore V. 
Rating:
5.0

Customer did not leave a comment.

Alim J. 
Rating:
4.0

Quick and efficient rental process

Vanessa A. 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
5.0

Guy was very nice and more importantly quik 👍👍

Keith P. 
Rating:
1.0

The equipment was good. The customer service is the worst customer service ever. I made the reservation to pick up the equipment at 4:30pm. I was there before 4:30pm. The office was empty. No one was in the office. The guy at the gas station there told me that the employee went somewhere else to do some work. He called the employee for me and I spoke to him on the phone. He told me that he will be there in 5 minutes. I waited 25 minutes outside in the street waiting for him. All the sudden he was across the street inside another house which later I was told by the gas station guy that this is his house. I had the worse attitude from the employee too. I don't know why he was mad. He walked toward the office where I was standing outside and waved at me with his head to follow him. Let me tell you something that I really wanted to leave the place but it was late and I needed the equipment. Also what's wrong if I ask for a receipt? Why he got upset when I asked for a receipt?? I like Uhaul but I don't like this location.

Hamdy A. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

The employee made my drop off easy.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Walter C. 
Rating:
1.0

This place gives you the wrong time for pick up and drop off.

Bryan B. 
Rating:
2.0

Rented a furniture dolly and 2 dozen moving blankets, the location didn't have any when we picked up. The person leaving the truck left us with a half tank of gas then at drop off we were questioned as to why it wasn't full.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Seandra G. 
Rating:
5.0

Sabtokh was an amazing personand webt above and beyond to insure our happieness and willingness to come back to this location if i ever need a uhaul again. I had a wonderful experience renting from him

justin O. 
Rating:
5.0

About the truck- the only thing that wasn't clean was the inside windshield. If the location would clean that before renting out, that would be very helpful. About your website- we had difficulty with verifying our location. Also we had to call to extend our rental time. The uhaul agent we spoke with said that we could change that online, but that is not the case. That needs to be addressed.

JEFFREY P. 
Rating:
2.0

The truck was extremely dirty inside and out. There was used napkins, gum wrappers, coffee stains, chips on the floor, paperwork left on the dash, and mud on floor and all over the outside. The worker was grumpy and did not explain anything. The lot looks like a junk yard.

Adam F. 
Rating:
2.0

Customer did not leave a comment.

laura H. 
Rating:
3.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Cost was $265 for 2 days but had to put $72 in gas back in!!!!

FRANCIS W. 
Rating:
3.0

The floor of the truck (cargo area) was damp and dirty. Anything that touched the floor got dirty. Even walking on it left grime on the bottom of your shoes.

JAMES M. 
Rating:
5.0

Good customer service

Ranier H. 
Rating:
1.0

Not laugh at a customer when their rental breaks down and actually help them oh and tighten the bolts on the battery would help too… smiles help but just not being a dick would work too

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
3.0

Customer did not leave a comment.

David T G. 
Rating:
3.0

Agent wasn't there when I came to pick up the truck. I had to wait a half hour for him.

Eben R. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
2.0

I was unable to do pick up just using my phone so I went inside. I didn't add any insurance to the reservation so I made so to record everything and take pictures. The person I did pick up and drop off with added the insurance without my knowledge and charged me. Besides that the person working there with him told me he liked my body.

ANGELICA R. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

This location is the best. Fast. Friendly. Awesome people.

Christopher K. 
Rating:
2.0

My complaint is that I don't agree with the policy about refilling the gas tank to where the mark was on the gauge when we picked it up. There's no way to be precise unless it was a DigitaI reading. This is not a good policy and is very frustrating to the customer and gives the service pass to get more money out of the customer. I filled the truck to the spot that it read when I picked it up. The best solution would be to always have the truck filled after use. If someone forgets to fill then the service station should top it off and charge that customer but everyone would start at a full tank that way there's no discrepancy as to where the line is on the gauge! And also there should be a quick instruction from the service station worker to go over the operating instructions of the truck

CHRISTOPH N. 
Rating:
5.0

Will rent from them again. Completely satisfied

DOMINICK C. 
Rating:
4.0

In and out, flawless experience.

CHRISTOPH K. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

This location is the best!!!! They delivered exceptional customer service

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

RAUL L. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
4.0

Very well maintained car trailer. Perfect setup to transport my 1935 Chevy. Definitely will rent again.

CHARLES B. 
Rating:
5.0

The owner of the store was great! Best U-Haul experience I've had.

GEOFFREY R. 
Rating:
5.0

Great service!!!!

Greg C. 
Rating:
5.0

Not the friendliest transaction, but got the job done.

JAMES S. 
Rating:
4.0

App was down

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

REGINA W. 
Rating:
2.0

Truck I ordered was not available at the time I needed it. Not informed and could not go With another option. Paid $20 more for the upgraded soze that I didnt need because of that availability

Steve T. 
Rating:
1.0

You totally suck & I want to talk to a representative

PALMER S. 
Rating:
4.0

Everything was in order

ELVIN W. 
Rating:
1.0

The truck was filthy and it smelled.

COLIN F. 
Rating:
3.0

Had to call the owner to come to the location in order to get the trailer. He was close by, so I didn't have to wait to long. Other then that, everything else was fine!

Charles M. 
Rating:
5.0

Very nice gas station, service was great, they were very friendly and got my rental right away that I wanted . Highly recommend this rental location.

VINCENT D. 
Rating:
4.0

We went to pick up the trailer and there wasn't one! We had to wait for an hour and he finally located one and went and picked one up.

Jennine S. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

VANESSA K. 
Rating:
1.0

Papu sucks and is a complete lying asshole. I will never do business with u-haul again. GO AWAY.

KIMBERLY W. 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE W. 
Rating:
1.0

The U-Haul located at 438 Glassboro Rd Woodbury Heights, NJ is absolutely terrible. I rented a 12' U-Haul and the man in charge rented it out from under me and said it was because I wasn't on time. Even after showing him the email from U-Haul saying that I can pick up my truck at ANYTIME he went to tell me how he is payed on commission and that's what justifies rented my truck out from under me…. Now I'm forced to take a smaller truck because I still need a truck and at the end of the day I was charged for BOTH TRUCKS! The man here is unprofessional and a scam artist. I would think twice about rented a truck here it may be more of a headache than finding a different location.

JORDON J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

The place and service was amazing just would either remove the self check in or make it easier. Felt like it has a lot of extra steps

Benjamin L. 
Rating:
5.0

I am due a 23.00 credit as I was charged an amount that was that much higher than when I rented the vehicle.

Paul P. 
Rating:
5.0

The owner was very polite and helpful. The transaction was quick and easy. We would definitely go through him again.

KEVIN B. 
Rating:
5.0

With everything being done online and through text messages the process has become very simple and easy. I have been renting trucks through Roman Petroleum for years and they are great!!

John F. 
Rating:
5.0

Customer did not leave a comment.

earl F. 
Rating:
2.0

The access of information of the process was very poor

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

The owner was great , and I enjoyed driving the u-haul truck yesterday

DAWN W. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Always excellent service here, highly recommended

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

JORDAN H. 
Rating:
5.0

Customer did not leave a comment.

BILLOR J. 
Rating:
5.0

Great service thy open long hours i like it

GERMAN T. 
Rating:
1.0

The place was a nightmare to rent the trailer from, guy was so rude, and I had problems with getting the trailer that I had to cal the support number for them to deal with him. The equipment was not taken care of, no brake fluid was in not the trailer will hold brake fluid.

JUSTIN B. 
Rating:
1.0

I'd like to place a formal complaint. And have tried various times and ways to get on the phone with management. I am appalled at your customer service. It says I rented for 23 hrs but was charged for 2 days. This makes no sense.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

JAIME H. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
Rating:
1.0

Do away with this location. Horrible customer service would not provide receipt charged me 3 1/2 times the fuel coast.had to call uhaul to deal with him. Would not recommend to anyone. Stay away

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

JACK D. 
Rating:
1.0

No call from Uhaul to let me know my rental was transferred, my 26' was given to someone else right in front of me and had to take a mini truck that was thankfully on site at the time, attendant was rude and not helpful. This service was a COMPLETE shit show. Will never use or recommended Uhaul to anyone.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
3.0

Customer did not leave a comment.

CHARLES C. 
Rating:
2.0

After loading my vehicle onto the trailer it just fit and the front tire slings just made it over the tires and thru the cranks. When I got to my destination the brakes master cylinder was leaking fluid. I will never get another piece of equipment from this place again.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

Jill H. 
Rating:
5.0

Customer did not leave a comment.

Sharee H. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA D. 
Rating:
5.0

Customer did not leave a comment.

sandeep P. 
Rating:
5.0

Great service I will be using them again

THOMAS E. 
Rating:
5.0

The truck itself needs detailing. The cup holders were dirty. But the people at uhaul were great.

AYISHA S. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
1.0

Tried to overcharge us for gas. Called us cheap. Argued with us. He used our credit card to fill truck without telling us. Very poor customer service

Thomas C. 
Rating:
5.0

Maybe have bigger size truck so that customers could do just one trip instead of multiple

SHANAYA W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

This location is a joke. Last time I attempted to rent from this location a few weeks back I had it reserved & stopped by early in person to make sure it was available. They said yes & for me to come back in an hour or so. After I left I was texted that my truck pick up location was now in Pennsylvania instead of New Jersey which then cost me more because of distance & tolls. So this Sunday I showed up on time for my rental & they told me I wasn't on the list & no truck was available. I then pointed to my email verification & they then attempted to switch it out. Told me to call Uhaul. I told him I want my truck. I did finally get my truck. It was filthy & reeked of cigarettes. Then when I returned the truck they said I had it for 4 days but it was only 3 days. But they still charged me for 4 days but it's not worth the fight. You lost me & my company's business for good.

DANIEL M. 
Rating:
5.0

Great customer service! Fast and easy pick up and drop off!

GABRIEL P. 
Rating:
5.0

I have rented trucks from Roman Petroleum Conoco many times and it will continue whenever I need one. They are knowledgeable, friendly, and professional

ray D. 
Rating:
5.0

Could have used an air freshener. The cab area smelled almost like fish. Everything else was excellent.

HEIDI D. 
No reviews have been submitted for this location.

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