Maybe, more selection of trucks to pick from
KIZITO M
Roman Petroleum Conoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woodbury Heights, NJ 08097
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkI spoke with U-haul employee Michelle (who was fantastic) about my up-coming rental and she told me that there will be someone at the pick-up location that will help me with the trailer connections. When I asked if I had all the right wires or hitch requirements, she said "Oh, no problem, they will take care of all of that for you" and make sure it is properly hitched and connected" and she said they will make sure it is all properly connected. The Roman Petroeum Conoco was a poorly managed U-Haul location. There was no one there to "check in" with. I arrived at the gas station and went inside the gas station office (with a U-Haul sign in the window) and found a young college-age man sitting behind a desk with his feet up on a foot stool. He wasn't to friendly (didn't welcome me or ask me how he could help with the rental), he just told me to call a phone number and work it out with the older man on the other end. Maybe it was his boss? The man on the phone told me to download the U-haul app (which I didn't want to do) so that I could use it to upload a photo of my driver's license. Why? To validate that I have a license? Why wasn't he there in person to verify my license? Why wasn't someone there (in person) representing U-haul to welcome the customers? It is irritating that a customer has to do this remotely instead of in person.. I placed the call on Speaker Phone so I could work with the mobile app. The photo-taking function of the app didn't work after repeated attempts and it couldn't upload the picture of my license. The man on the phone call then spoke in an Indian language to the young man in the office, and gave him instruction in another language. The young man took the photo with his phone and someone sent it to the other man. This is just not a good look for U-haul. When the "paper work" was all taken care of, I was told that I was free to go get the trailer. The young man at the desk didn't want out there with me, he didn't assist me with the trailer hitch, electrical connection, chains, or anything else. He didn't inspect to make sure everything was in proper order. He as pumping gas for a customer. I eventually waived him over and asked his assistance. It didn't look like he knew what he was doing. He didn't seem to know how to connect the metal chains. He wrapped them around the tongue twice, and then connected them to the hitch points, crossing over the top of the tongue. He did the same with the second chain. The chains should have passed below the tongue when attaching to the truck. I don't think he did this before. He didn't open the trailer to inspect it and make sure it was clean, and the door properly worked. Once he connected the last chain, he walked back to the gas pump. He wasn't even going to check that the tail lights of the trailer were properly working (running lights, brake lights, left signal and right signal). I had to ask him about it, as if it wasn't his job. He did it, and it all worked. So that is my first trailer experience, and my first experience renting a trailer from U-haul, and first time using that location.
John WIt took a long time for them to serve us when we got there. They said they didn't have a truck available in the size that I booked, then brought one over. The moving blankets and dolly in expected were not inside. It seems like they were hesitant to give it to me because the battery was bad, and it wouldn't start when I went to return it.
Jensen GEasy pick up and drop off everything worked as it should. Will be renting again soon.
Jason BThe location of my rental was switched to a location farther away which added about 10 miles round trip that I was billed for.
COSMO L