Customer Reviews for Romeri Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Romeri Self Storage

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Kathleen F.
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NOT CANCEL A RESERVATION 12HR BEFORE A PICKUP AT DIFFERENT LOCATION!!!!!!!!!!!! AND THEN MAKE THEM DRIVE 2 HOURS EACH WAY TO PICKUP THE REPLACEMENT!!!!!!!!!

CHRISTINA H.
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I scheduled to pick up a truck in San Rafael, California on Friday, Aug 28 at 8am. The night before the rental pickup, I received a text that indicated I had to pick up my truck OVER TWO HOURS AWAY at the end of the day on that Friday. I do not have a car, so I had to spend $100 to rent a car and pick up the truck. It took nearly 4 hours with traffic to reach the location. I almost missed the window for pickup due to the traffic. When you've changed someone's pickup time and location so drastically, there should not be a risk of cancellation if not reached there on time. Thankfully the truck was there and I could do a self check in, the people adjusted my arrival time for me. But then the OTHER issue is that there wasn't a rental car drop off location nearby, so I had to drive the rental back to Sacramento. I'm grateful I had someone with me this weekend to move, but if I were alone I would have been totally screwed. You are LOGISTICS COMPANY. IT'S UNACCEPTABLE THAT i HAD TO PICK UP MY CAR 3+ HOURS AWAY AND THEN THERE WAS A RISK IT'D BE CANCELLED ANNDDD YOU WOULDN'T COMPENSATE FOR MY RENTAL CAR. Just a start to end terrible experience.

Judy H.
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Everything was wonderful except that we had to get help with the last step on the phone process and then it took us quite a while to get the lock open on the back of the truck.

David M.
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Customer did not leave a comment.

Mary S.
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I had difficulty with both the online check-in process and the return process. I would be easier to let the costomer know that they will need to take pictures of the vehicle prior to locking it up and droppiing the key in the lock box. I ended up calling the number and asking for help many times.Hoping my next pick-up is easier and less time consuming.

Tracy B.
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1. The van was not properly maintained. The van referenced low air on L RR tire. I filled the tire myself per verbal agreement with agent and the van never removed the dash alert. Another alert showed for an open gas pump but the gas pump was sealed to the best of its ability which didn't look secure. 2. The van hadn't been checked into the uhaul system so the reservation I made was scrapped and redone. The redo reservation was charged to my card with extraneous charges. I also filled gas and was charged for gas. I have the receipt. The 19.95 plus .69/mile was way overcharged-- by 30 plus dollars. I used the van for 2 hours max.

Leland S.
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Customer did not leave a comment.

richard P.
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dan G.
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Have the equipment in working order.

Courtney B.
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Customer did not leave a comment.

Joseph F.
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Brian M.
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Rebecca P.
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Can't think of a thing

Brad B.
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Very nice person that helped us, but... Floor of cab was dirty. Tire pressure was very low on dual tires.

Richell A.
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Customer did not leave a comment.

MICHELE W.
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Very polite, professional people. This is my go to u-haul location.

Steve M.
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No one was there for drop off. Closed at 1:00pm on a week day ?

Brenda C.
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The best customer service we have ever received at a uhaul.

Sinclair F.
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Have trailers at all locations. A little confusing about who has trailers and who doesnt and why.

Elizabeth W.
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Ricardo was a pleasure to work with. Very accommodating. Would definitely recommend this location.

Kurt S.
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Make rentals easier for the customer instead of driving 2.5 hrs to get a 5' x 8' trailer

dazar P.
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Customer did not leave a comment.

Maria D.
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Patricia D.
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Lynette G.
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My husband actually forgot his cell phone and the owner came down personnelly and helped him and it was even a Holiday

Cari B.
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Great staff

Dave C.
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Windshield was dirty. The female employee who helped me was excellent...organized, efficient, and friendly. Very much an asset to your company.

Christina T.
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All went well with the rental of the Uhaul

Krystine B.
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great customer service!

Lorraine M.
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Thank you for your assistance in my needs. I was looking for a pickup, but hopefully next time one could be there. Loved the service and my experience with you.

SHERANN R.
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Customer did not leave a comment.

Ashley M.
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Stephen W.
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richard C.
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brandon P.
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DONA L.
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DIANE K.
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Kent P.
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Really nice and helpful

Paul H.
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Customer did not leave a comment.

Gabriela H.
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This location have a great customer service very friendly and respect so over all very happy

CURTIS H.
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Customer did not leave a comment.

Roger W.
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Customer did not leave a comment.

Edward K.
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Customer did not leave a comment.

Harmon S.
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Customer did not leave a comment.

Christine M.
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Customer did not leave a comment.

William O.
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Customer did not leave a comment.

Samantha M.
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Customer did not leave a comment.

PRISCILLA B.
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Customer did not leave a comment.

Sharron D.
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ARTHUR Z.
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This is the cleanest nicest uhaul I have ever dealt with fast food hours .

George M.
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Very Professional !!!!!

trina H.
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I was charged an inflated charge for a forgotten coffee cup.

Cynthia D.
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Very accommodating, will definitely use this location again

Marlene S.
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Customer did not leave a comment.

Thomas S.
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I was not happy with u-haul giving me a drop off location that was an hour away. The Willows location was a mile from where we unloaded. I am pissed off that you expect your customers to shuttle your trailers for you!!!! I will not rent again without written and signed drop off location. I have you plenty of time....but don't ever try to waste mine

james R.
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The girl working here was very helpful and was apologetic over the negative experience we had received from uhaul thus far.

Keith P.
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They did fine

DAVID A.
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The team here was fantastic! Helpful beyond my expectations. The front desk woman was friendly and a pleasure to work with, and the guy in the yard (maybe named Ricardo??) was wonderfully helpful in getting my rented trailer connected the rented truck as well as helping me load my car on the trailer. I wish all my experiences at stores of all kinds were this good!

robin S.
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Customer did not leave a comment.

Christy L.
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The U-Haul was very convenient and a great help. We were very fortunate to be able to get it in Willows.

JUAN I.
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Customer did not leave a comment.

Mario B.
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Friendly and on time.

Terry B.
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The business was closed on Sunday, the day I returned the truck. The young man came in from home to help me and was very polite in doing so.

No reviews have been submitted for this location.

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