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Deborah H
Customer Reviews for Rons Car Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My movers picked up and returned the truck. They were told that it wasn't the greatest truck since it was their "local" truck. The movers reported several mechanical issues with the truck but it did make it through the trip. When my movers returned the truck, Ron's added on a $25 cleaning fee. I imagine it is because I wasn't there myself. This was poor service from a Uhaul dealer and I will neither use them again nor refer anyone to them. I would advise going to the Parkersburg store where they have good customer service.
Roger BEveryone there was kind helpful and knowledgeable
RUSSELL CQuoted $49 for rental and ended up paying almost $200 because of all your damn “fees”. Ridiculous.
LINDA NDid reservation online months in advance. Picking up the truck it was muddy inside and outside. Waited over 45 minutes to have them attempt to clean it out. Was told if they place in Florida charged us for the cleaning, to call. I have the pictures of the truck before it was attempted to be cleaned
STEVEN LThey were friendly and helped me with the towing hitch ball overall all good definitely recommend to somebody.
RAFAEL PRon went above and beyond to help us out.quite friendly and very polite.would recommend to anyone needing a haul dealer!
MICHAEL MAs a former otr truck driver I was impressed with the cleanliness of the vehicle. Ron’s team really made my experience with uhaul a nice touch. Good job to all involved! Tom
EARLE GRon’s does not keep equipment very clean. I believe I saw dried blood on the inside of the box truck. They did not assist in having the snow cleaned off the truck at all during a winter storm of more than 6inches of snow fall.
Amy WIt is a working garage with real people so clean and inviting? It is not a restaurant! But they were great and got the job.
Robert JEasy return. Great people
DONALD JI believe the trailer I rented has an out-of-balance wheel/tire. It also had very bad vibration at certain speeds. They should check the wheels/tires on this trailer. Outside of that, the trailer did what I needed it for. Rons Car Clinic provides good customer service and I will use them again when I have a need in the future.
Larry WNot the location, but U-Haul's process of repeating everything that I've already entered into their website is vexing and a waste of time.
William SMake sure they know not to leave dirty in minted trucks for customers to rent needs improvement
MICHELLE Rquickly got me going and the trailer I rented was great!
Anthony NThe staff at Ron's was very friendly and helpful with renting the truck.
EDWARD EVery nice and new what they were doing
James ENothing at this time!
Jason HMy truck had no air conditioning which was a need when traveling to Florida. Even at idle the air was warm. I informed the pickup and the return lots. I didn't know this until I had the truck full and was picking up my car trailer.
Josh HGreat customer service. Very knowledgeable about what each size truck can hold. Their suggestion was accurate. The information on the U-Haul website isn’t. I would go there again to rent a truck or trailer if ever needed.
Kara MProviding the truck with a full tank of gas . Our experience was wonderful from start to finish. Thank you
Loren KThe representatives at the location are very rude
JOSEPH RI can think of nothing in the way of improvement, they treated me very good and it was a total good experience, renting this tow dolly
JOHN ERon's car clinic is a plus for uhaul
Dana SHard to find, turn off hiway not well marked as it could be.
ROBERT HNo problems what so ever.. EASY!!
WILLIAM HCheck engine light was on, just to let the rental store know!
JOHN CGreat place to rent your U-Haul!! And Customer service was very nice 👍
Donald TVery accommodating and helpful
Susan WGreat place, friendly people
Larry MHow much you have charged between 10th and 12th? Related to money matters I have a question and someone can call me back and clarify.
Subramanian SNothing excellent service Great customer care with a smile
MICHAEL gIt’s great
ron wHighly recommend this location. The equipment was ready when we arrived. We were back on the road quickly The staff was knowledgeable
STEVE TThe drop off location was very helpfull and efficient
brock rMechanic did a GREAT JOB WITH HOOOK UP AND INSTRUCTIONS.RONS CAR CARE.
Frankie MEverything went great. No need for improvement, just keep it the way you are.
Anthony FEverything was perfect from staff to selection.
Brent R