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Anita W
Customer Reviews for Rons Rides
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Nice and Awesome Job
keith tI drove 12 miles total and was charged for 9 gallons of gas by U-Haul. That’s a scam. Would not recommend U-Haul if that’s how they’re going to offer low prices up front and grab money afterward.
Steven CI drove the truck 85 miles and when I gased it up it before returning it took 16 gallon. The rental agent said the tank showed full when I rented the truck. My load was 600 pounds of old carpet and an air conditioner unit from my house to a metal recycle and city dump 40 miles away. The return trip (45 miles) the bed was empty. This means the truck got 5.3 miles to a gallon or the tank was not full.
James BVery nice and helpful lady
Orlando CStaff not helpful at all. Wouldn’t tell me where to drop the trailer and didn’t help un-hitch the trailer.
Robert MThe original truck i was given had a flat tire, so they gave me a different truck after I did the check in on the original. I wasn't able to do an inspection on the 2nd truck. I was charged for gas when I returned the truck but I returned the truck with the same amount of gas in it
Shaniqua WWorker not friendly and place very dirty
Alex KFriendly and accommodating!
MICHAEL GI am 80 years old, without technology skills. Receiving a text message to report data and photographs was impossible for me. Fortunately, a friend moved the request to her phone and responded with the help of Stephen of your call center. Since I had just left the rental office I saw no need for this, other than for your company to expose me to a bunch of useless ads.
Leslie AVery convenient location for Palm Coast.
Jose VNothing
Daniel LEasiest rental to date. Everything worked out well..
STEPHEN BVery friendly
Ethel RSaw u-haul sizes the day before so knew I had the size I needed. Reserved with Sierra for next day. Easy pick up, easy to pull, pick up, delivery & return same day. No problems & excellent price! Thank you U-Haul on Moody Blvd, Bunnell!
Susan BHave dolly available.
Juan FOverall good service and the truck ran well.
DAVID GOver price will not us UHAUL again for another move
JAMES LDirections say locked box for keys, Box was confusing and not locked. Truck was behind another truck and had to wait for other truck to be moved. Rental was dirty and cloth blankets were not available. This is a moving truck. Why would u not have moving blankets even though they are offered
Christopher C100% Recommended
jonathan mEfficient process. Thank you!
JAMES MThe staff were friendly, efficient and very customer oriented. They went out their way to supply blankets for packing. It was a very positive experience during a stressful move.
diane rNice friendly people.
James VGreat operation. Easy and lovely staff.
WALTER Rbetter description of what the rear door is///roll up...drop using as a ramp...swing out doors
matthew dThe management was so flexible. I had to cancel and Reschedule my truck several times and they were so accommodating and understanding. Thank you Ron’s Rides!
Jeffrey FNeed larger pods
Michael Si went 70 Miles and put in $25 in gas and then the company i brought the truck back to RON RIDES charged me again another $25 for gas thats $50 for 70 miles dont make sense to me
Lori EThis place does other business than rent uhaul items. They have an assortment of rentals but only one of each from what I can see. This place just a 1/2 mile from another uhaul rental place on the other side of the street.
THOMAS NThe truck is not fit for rental. Check engine warning light is on, oil check is on, tires lacking of air, suspension and steering are tight and squeaking, headlights are not that bright and it has a lot of mosquitos in the cabin. It is unsafe to use it.
Jason MRon’s Rides exceeded my expectations! They were friendly at all contact points from my first call All all the way through my rental process. They even found me a hitch pin for my hitch that I forgot. I would highly recommend this location and will use them when I can for all of my personal and business rentals.
Scott SHeadlight went out.
angela jPerfect service, very quick response
nelly dThey were professional about the return. But wouldn’t help me with the problem.
GAIL WProvide appliance and furniture dolleys to this neighborhood dealer. If the dealer can do truck storage dolleys should also be available. Customer service from this location was excellent.
Thomas HBad wiring harness on the trailer. Tire blew out after 60 miles.
Thomas SRon’s Rides was amazing to work with for my move. They helped me with everything I needed from supplies to renting the trucks necessary. I would definitely recommend them!
Cassondra AGreat staff!
Richard BThe equipment was faulty I drove over 2,000 miles with a truck where the electrical system was faulty. The dashboard mechanical system worked when it wanted I would not be able to change any of the buttons or put on the cruise control. If it did work I would be doing 65 then all of a sudden the cruise control would shut off and I would be down to 50 miles an hour. It was extremely dangerous I would not rent a uhaul for long distance again. You should be ashamed that you let a long distance truck out in that condition. It was also leaking oil and had a chip in the windshield which every bump I was afraid the glass would crack
Kathleen PI'm glad I was able to change the return location last minute, I initially was to return the truck to car time across the street however they did not do after hours drop offs. I'm thankful that last minute I was able to switch to Ron's rides and do my after hours drop off there
KATHERINE SGreat Customer service. Quick pickup and return.
Ben MNo suggestions at this time.
Gary RThere was plant debris in the back of the truck, had to sweep before loading.
Cherylene SRoaches and ants in trucks. Overcharged for fuel.
Frank FMake sure the equipment is ready to go when picked up. The tire was almost flat and the hitch had to be worked on. This was not a good experience at all.
Scott KWe also booked moving help through the uhaul app. I completed the purchase and saw the charge only for it to be canceled and realize we had no movers. We had to scramble to get help. I at least wish I would have been notified that our movers canceled.
Christy CThe cab of the vehicle was dirty, had not been cleaned out from the previous rental. Only one windshield wiper worked, and it was raining hard that day very unsafe. The back cargo area hadn’t been clean and needed to be cleaned out. There were scratches and dents already on the vehicle, and the vehicle drove rough. Will never rent from this location again. When I return the vehicle, the old man at the desk, never even asked if there was any problems or how my experience was just didn’t care poor Customer Service.
Ronald MVery easy to navigate the app. My trailer was waiting for me. Appx 10 min later I was hitching up the trailer and I was on my way.
Michael RIndicated the drop off fuel level below what it was, and is wanting me to pay for two gallons. Also, U-Haul did not allow for enough miles. U-Haul nickel and dimes their customers. I will NOT be using U-Haul ever again, nor will I recommend them. Take off the added fears at my drop off, and I’d consider it.
Paul O5 star, in and out with ease. Great service and great people…
chris kVery good sevice
rick pNice fast and knowledgeable.
Kenyatta Hclosed on sunday - drop off with app
daniel tThey were outstanding very helpful and willing to go that xtra mile.
rick p