Customer Reviews for Rooney Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rooney Motors

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Joseph A.
Rating:

Customer did not leave a comment.

Thomas W.
Rating:

The owner was very rude, profanity saying things were not his problem etc, ive rental uhauls at least 25 times and never had dealt with this situation

Colleen W.
Rating:

Rooney Motors in Pawling NY is an excellent place to rent a Uhaul van or truck. The van I rented was brand new, was dream to drive (the brakes were amazing!) and Tim, the owner, is a really wonderful person and so helpful. This is now my go to place for Uhaul rentals - the best experience I have ever had! Tim, thanks so much!

ALCIDESRAUL S.
Rating:

The owner didn't wear a mask and he was rude and uncooperative when I asked him a question.

giacomelli A.
Rating:

Customer did not leave a comment.

Steven M.
Rating:

Customer did not leave a comment.

Stephen R.
Rating:

Very friendly and very professional. Returned the trailer on Friday morning the 11th.

Elaine C.
Rating:

The cell service is very poor at this location so it made doing the mobile pick-up/drop off difficult. Other than that, I have no complaints on the location. The back of the truck could have been cleaner. There was wood chips/bark and dirt in it. We cleaned it out in order to load our furniture in it.

GABOR K.
Rating:

Location only has very limited uhaul equipment selection from what I could see. This being said, and I still rate it high because of great personnel and very very helpful. Helped me when I was not able to get a hold of uhaul main line - which is a joke btw (you should send me a feedback request for that...)

Attilio C.
Rating:

When I rented truck I requested Saturday A after I saw the location and asked for a close place. Which was fine My issue when it was changed my reservation was changed to Friday afternoon pick up and drop off Friday night I specifically stated on the phone to the Newburgh office and I believe her name was Kelly that the truck was for Saturday and that I wanted to pick it up Friday night and need all day Saturday That did not happen!!! I had to move in the night to get the truck back in time which I did on my end It was disappointing that my reservation was messed up

Paul A.
Rating:

Customer did not leave a comment.

Jennifer B.
Rating:

Redirected here from requested pickup spot which added 20+ miles- very frustrating. Otherwise location was fine, owner was adequately helpful.

Veronica M.
Rating:

The app experience was awful. Overly complicated. Had to upload a license multiple times. Was rudely dealt w/ by customer service. It was the worst rental experience I've had. Horrible customer service, humanless experience. Apps? Not the way of the future because I will never return to Uhaul again. I will deal with a location that has an individual, not an app. The gentleman that helped me at drop off was excellent-- this critique has nothing to do w/ Rooney Motors itself. The location was fine. Renting the vehicle / picking it up using an app and being treated poorly by telephone UHaul reps made the experience pitiful.

STEPHANIELOUISE L.
Rating:

Customer did not leave a comment.

Steve P.
Rating:

Customer did not leave a comment.

brian B.
Rating:

Customer did not leave a comment.

Christopher H.
Rating:

Customer did not leave a comment.

Vedran S.
Rating:

Customer did not leave a comment.

Madison C.
Rating:

Customer did not leave a comment.

Mario C.
Rating:

I was very disappointed regarding my pick up location. I originally reserved a truck 5 minutes from my home and the day before was told I had to pick it up at a different location 30 minutes (20 miles) from my home which wasted an hour of my planned day.

Tracy V.
Rating:

Owner is rude and not helpful

Joseph F.
Rating:

Customer did not leave a comment.

Taylor V.
Rating:

Our original reservation was canceled because the truck we requested wasn't available and we were sent to another location. Your customer service promised us a $ 50 discount which we never received. Then they sent us back to the original location. Once again the original truck we requested was not available and we were given a much larger truck which we didn't need. Where is my $50 credit that I never received???

Heather F.
Rating:

There is no cell reception in this area so the mobile app is useless. After an hour of trying to drive around for reception we found the WiFi password inside the locked building. It's not easily visible. Someone who isn't great with technology would have a bigger problem than I did.

GREG M.
Rating:

Mr Rooney was pleasant and courteous!

Robert S.
Rating:

Customer did not leave a comment.

Justin N.
Rating:

Customer did not leave a comment.

Tracy M.
Rating:

Tim helped me navigate the online check in. For this location, I would choose in-person pick up in the future as the internet connection on this stretch of Route 22 is spotty at best.

Audrey M.
Rating:

Tim Rooney is awesome very helpful very knowledgeable ... just a really nice guy!

Charlene C.
Rating:

Customer did not leave a comment.

Edward M.
Rating:

Mr, Rooney went out of his way to get the right sized van. Thank you!!

Lee B.
Rating:

I truly appreciated the ready helpfulness of the owner. This is the second time I have utilized the UHaul Services from this location & I will continue to do so in the future. Thank you!

erin S.
Rating:

Tim at Rooney Motors is a gem. He was helpful and friendly and had the truck running and warming up for us before we got there on a freezing morning in December. So nice to chat with him and get everything set up. Overall a very pleasant experience.

Don F.
Rating:

Customer did not leave a comment.

john P.
Rating:

Totally a professional Thank you John Petrillo

Stephen F.
Rating:

After a very difficult mobile check in, when I finally got to the point to get the keys the facility's computer did not show my reservation . It took 30 more minutes to straighten that out. Then there was no dolly in the vehicle, the facility had no dolly, I had to call then go to a second facility to finally get one, much more time wasted

Neal M.
Rating:

I saw some bad reviews now have my own. Steer clear of this place unless you just dont care about your time. Reservations were made and confirmed on web site but person responsible was not on site at noon to handle the transaction.

janet J.
Rating:

Customer did not leave a comment.

kevin S.
Rating:

Waited 15 minutes for service because the representative was at a tag sale next door..

robert D.
Rating:

Nothing. Tim Rooney has always provided outstanding help and service. I remain most grateful. Rob Durkee

JENNIFER T.
Rating:

Customer did not leave a comment.

Gayle K.
Rating:

When I booked online uhaul indicated I could pick it up at 8:30 am. So made arrangements to have help early in the morning. When uhaul called me the day before they said I could only pick it up at 10:00 am when Rooney Motors opened. I had to rearrange everything. I also read that if I swept out truck I would get 25$ discount. That didn't happen either.

robert D.
Rating:

It is always a pleasure doing business with Tim Rooney.

Frank S.
Rating:

Customer did not leave a comment.

James D.
Rating:

Good equipment with friendly service

desiree N.
Rating:

Customer did not leave a comment.

neil P.
Rating:

Customer did not leave a comment.

Steve G.
Rating:

Location closed when I got there...you're ability to drop off via cell phone is a real plus.

Steve G.
Rating:

Customer did not leave a comment.

Josh W.
Rating:

Customer did not leave a comment.

Zachary B.
Rating:

My truck didn't have functional cleaning function for the windscreen. I'd like a partial refund

brian S.
Rating:

Maybe earlier hours for pickup

ANNETTE W.
Rating:

Rooney Motors was very helpful and they were very very nice.

Tim L.
Rating:

Customer did not leave a comment.

Edward S.
Rating:

Nothing to improve really. It was an excellent experience overall. We rented a van and we were pleasantly surprised. Very nice pickup onto highways and ran very nicely. Also quite comfortable.

Kim S.
Rating:

Person sat on his cellphone, told my husband to just put the paper and key down on the table he was using saying he was “busy.” Said we needed a full tank of gas for it or else we would be charged when we were initially told 3/4 of a tank was acceptable. He was rude.

Mark H.
Rating:

Customer did not leave a comment.

SAMANTHA B.
Rating:

The website reservation needs to be more clear, but Mr Rooney was great. The van was wonderful and like new. It was easy to operate and the visibility with the mirrors was excellent.

Michael R.
Rating:

Excellent service.

Linda H.
Rating:

Nothing everything was great !

Caitlin D.
Rating:

My whole experience with U-Haul was extremely frustrating. I reserved a truck to be picked up in Pleasant Valley NY and my rental was confirmed. The day of the move I received a call that there was no truck available in pleasant valley. The closest available truck was 40 minutes from there but was my only option. I reserved the truck for noon. I was emptying out a house in pleasant valley and was driving down from Albany NY to do so. I left albany at 10:00 in order to arrive at noon. At approximately 10:30 I received a phone call that the gentleman at the pickup had an appointment and wouldn't be back til 1:00. I was already on the road as I had planned everything out. The gentleman left a number for me to call him back but left the number for the pick up location where he was not!!! I ended up having to wait for an hour for him to return from his personal matter when I had scheduled and been told I could pick it up at noon. It messes up the whole day. U-Haul was not a pleasure to work with this time!!

Anthony D.
Rating:

Customer did not leave a comment.

Rachel W.
Rating:

Customer did not leave a comment.

Anthony D.
Rating:

Customer did not leave a comment.

Devon Q.
Rating:

Customer did not leave a comment.

William H.
Rating:

Great management

kevin B.
Rating:

Not a problem dropping off U-Haul a day earlier. Gentleman was respectful to our needs.

jeff F.
Rating:

Customer did not leave a comment.

Keith W.
Rating:

I dropped the truck off on a Sunday no one was there but the process was very easy.

linda C.
Rating:

Great service and very personal service

tom L.
Rating:

Customer did not leave a comment.

ilya S.
Rating:

Customer did not leave a comment.

maureen A.
Rating:

Customer did not leave a comment.

Loretta P.
Rating:

Customer did not leave a comment.

WAYNE S.
Rating:

Customer did not leave a comment.

James K.
Rating:

The owner received the truck as such: I walked in and handed him the keys, and he said “you're all set.” He did not check the truck, the mileage, whether I had returned the dolly or not, and didn't seem concerned when I told him there was water in the truck from traveling, and when my moving blankets were returned the next day, he denied any knowledge of being told there was water in the truck or that furniture had gotten wet during the move.

Anthony M.
Rating:

When someone books a truck 3 weeks in advance the truck should be there. Not to call them the night before and tell them there getting a smaller truck. It was very unprofessional and incovenient for me.

Dana M.
Rating:

Customer did not leave a comment.

KEVIN G.
Rating:

truck was very clean

colin S.
Rating:

Everything went smoothly. I will definitely rent from Rooney and uhaul again

Lynne H.
Rating:

Customer did not leave a comment.

Margaret M.
Rating:

II liked everything but the 89 cents a mile charge. In this rural town everything is 10 miles away

Lisa H.
Rating:

Customer did not leave a comment.

Michael A.
Rating:

Excellent, convenient location, extremely helpful manager, backed trailer up for me, detached the hitch, offered suggestions, and checked me in although I had misplaced the paperwork. I was very impressed, especially considering they don't deal with trailer at this location! Thank you so much!

LEONARD B.
Rating:

Rooney is the definition of a local small business who understands the value and takes pride in providing outstanding customer service! Always a pleasant experience renting from Rooney!

Justin D.
Rating:

Self pickup doesn't work really well when there is no cell service or public WiFi. Beware of you use AT&To.

robert D.
Rating:

Customer did not leave a comment.

Curtis B.
Rating:

Customer did not leave a comment.

Jennifer P.
Rating:

The online reservation was quick and easy. The location was convenient and I was in the rental van in less than 10 minutes. Very easy, very fast.

LARRY F.
Rating:

Customer did not leave a comment.

Eliabeth N.
Rating:

We failed to fill the tank back to 3/4 The Rooney people called and explained the issue politely We were pleased the way they handled the problem with manners and fully explaining what had happened Well done

William W.
Rating:

Customer did not leave a comment.

Margaret M.
Rating:

Tim Rooney provided excellent service

Laurent S.
Rating:

Really don't understand the billing process. Very disappointed with Uhaul !!! Was out of town one day and in town the second day yet was charged for two days out of town. Was supposed to be contacted but nobody from Uhaul reached out. Very deceptive pricing and policies !!!

JAMES B.
Rating:

I drove through a rain storm with this trailer and when I unloaded it some of my property was wet. No real damage but I think it's seeping from the wheel wells

kent A.
Rating:

Great rental experience! The owner is so helpful!

NICK P.
Rating:

Great communication and very friendly. All around great service.

ILYA S.
Rating:

Awesome experience

Brian M.
Rating:

Customer did not leave a comment.

Louis R.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top