Customer Reviews for Rooney Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rooney Motors

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kevin s. on

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Waited 15 minutes for service because the representative was at a tag sale next door..

robert d. on

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Nothing. Tim Rooney has always provided outstanding help and service. I remain most grateful. Rob Durkee

JENNIFER T. on

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Customer did not leave a comment.

Gayle K. on

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When I booked online uhaul indicated I could pick it up at 8:30 am. So made arrangements to have help early in the morning. When uhaul called me the day before they said I could only pick it up at 10:00 am when Rooney Motors opened. I had to rearrange everything. I also read that if I swept out truck I would get 25$ discount. That didn't happen either.

robert d. on

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It is always a pleasure doing business with Tim Rooney.

Frank S. on

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James D. on

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Good equipment with friendly service

desiree n. on

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neil p. on

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Steve G. on

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Location closed when I got there...you're ability to drop off via cell phone is a real plus.

Steve G. on

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Josh W. on

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Zachary B. on

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My truck didn’t have functional cleaning function for the windscreen. I’d like a partial refund

brian s. on

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Maybe earlier hours for pickup

ANNETTE W. on

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Rooney Motors was very helpful and they were very very nice.

Tim L. on

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Edward S. on

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Nothing to improve really. It was an excellent experience overall. We rented a van and we were pleasantly surprised. Very nice pickup onto highways and ran very nicely. Also quite comfortable.

Kim S. on

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Person sat on his cellphone, told my husband to just put the paper and key down on the table he was using saying he was “busy.” Said we needed a full tank of gas for it or else we would be charged when we were initially told 3/4 of a tank was acceptable. He was rude.

Mark H. on

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Customer did not leave a comment.

SAMANTHA B. on

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The website reservation needs to be more clear, but Mr Rooney was great. The van was wonderful and like new. It was easy to operate and the visibility with the mirrors was excellent.

Michael R. on

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Excellent service.

Linda H. on

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Nothing everything was great !

Caitlin D. on

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My whole experience with U-Haul was extremely frustrating. I reserved a truck to be picked up in Pleasant Valley NY and my rental was confirmed. The day of the move I received a call that there was no truck available in pleasant valley. The closest available truck was 40 minutes from there but was my only option. I reserved the truck for noon. I was emptying out a house in pleasant valley and was driving down from Albany NY to do so. I left albany at 10:00 in order to arrive at noon. At approximately 10:30 I received a phone call that the gentleman at the pickup had an appointment and wouldn’t be back til 1:00. I was already on the road as I had planned everything out. The gentleman left a number for me to call him back but left the number for the pick up location where he was not!!! I ended up having to wait for an hour for him to return from his personal matter when I had scheduled and been told I could pick it up at noon. It messes up the whole day. U-Haul was not a pleasure to work with this time!!

Anthony D. on

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Rachel W. on

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Anthony D. on

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Devon Q. on

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William H. on

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Great management

kevin b. on

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Not a problem dropping off U-Haul a day earlier. Gentleman was respectful to our needs.

jeff f. on

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Keith W. on

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I dropped the truck off on a Sunday no one was there but the process was very easy.

linda c. on

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Great service and very personal service

tom l. on

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ilya s. on

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maureen a. on

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Loretta P. on

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WAYNE S. on

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James K. on

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The owner received the truck as such: I walked in and handed him the keys, and he said “you’re all set.” He did not check the truck, the mileage, whether I had returned the dolly or not, and didn’t seem concerned when I told him there was water in the truck from traveling, and when my moving blankets were returned the next day, he denied any knowledge of being told there was water in the truck or that furniture had gotten wet during the move.

Anthony M. on

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When someone books a truck 3 weeks in advance the truck should be there. Not to call them the night before and tell them there getting a smaller truck. It was very unprofessional and incovenient for me.

Dana M. on

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KEVIN G. on

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truck was very clean

colin s. on

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Everything went smoothly. I will definitely rent from Rooney and uhaul again

Lynne H. on

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Margaret M. on

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II liked everything but the 89 cents a mile charge. In this rural town everything is 10 miles away

Lisa H. on

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Customer did not leave a comment.

Michael a. on

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Excellent, convenient location, extremely helpful manager, backed trailer up for me, detached the hitch, offered suggestions, and checked me in although I had misplaced the paperwork. I was very impressed, especially considering they don't deal with trailer at this location! Thank you so much!

LEONARD B. on

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Rooney is the definition of a local small business who understands the value and takes pride in providing outstanding customer service! Always a pleasant experience renting from Rooney!

Justin D. on

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Self pickup doesn't work really well when there is no cell service or public WiFi. Beware of you use AT&To.

robert d. on

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Curtis B. on

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Jennifer P. on

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The online reservation was quick and easy. The location was convenient and I was in the rental van in less than 10 minutes. Very easy, very fast.