Customer did not leave a comment.lena K.
Customer Reviews for Roosters Route 82 Home & Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners and employees at this location was absolutely rude for no apparent reason, very unprofessional. On top of that at pick up they confirmed that the truck's level was at 3/4, they even asked me to check it before leaving, I confirmed yes it was at 3/4. I returned the rental with more than 3/4 tank of gas. The next day I was charged for the difference for a full tank. I contacted the location about the discrepancy, again they confirmed I was correct; and told me they were going to refund the difference, great! No, they then turned around contacted Uhaul, and asked Uhaul to contact me, they were not going to issue the refund. Less than five minutes after my call ended with the location, I received a phone call from Uhaul from a very rude, unpleasant agent that clearly had no intention to investigate further and believed whatever they told her. The agent first said I had asked the location to switch the truck, this was an outright lie, additionally that the gas tank was full at the time of rental another outright lie! The agent asked me for proof, did I take a picture of the gas gage when I picked up, of course I said no the employee asked me to go to the truck and confirm the gage was at 3/4, which I did. So I was accused and charged wrongfully and then held liable for not proving myself innocent, Wow! I will not recommend anyone to rent from this location, furthermore neither Uhaul; customer service seems to be getting worse year after year. As they say you get what you pay for. Try Budget truck rental instead.Annisha A.
Customer did not leave a comment.Joseph O.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.NICHOLAS D.
too many hidden charges that the customer is not made aware of. .89 per mile is expensive but I knew that going in. Van worked beautiful for my needs. Clean and comfortable. I'm very satisfied!Charles H.
Customer did not leave a comment.David F.
The people at this location couldn't do enough to make this experience wrinkle free. U-Haul should send them a thank you.Brian B.
Customer did not leave a comment.David M.
great experience its great to have a uhaul close to my home for different moving projects for friends and familyRobert R.
Quick and convenient....Roger K.
Customer did not leave a comment.Richard W.
The only positive about this nightmare experience was the team at Roosters that stayed after hours to help me after almost 5 hours of trying to pick up the truck which involved waiting on hold for an hour to discover a non functioning app that no one told me about, only being able to check in on Chrome (again had NO IDEA) and then not being able to use the international drivers license I reserved the truck with. This Nightmare was made worse by the two unexpected guard dogs that surrounded the car making picking up the truck keys IMPOSSIBLE and DANGEROUS. I was told to call animal control. And then to tell the dogs to shut up and they would leave me alone. UNACCEPTABLEAlicia Y.
very helpful and convenientDivo M.
Customer did not leave a comment.Divo M.
The remote check out and check in process on my mobile device was terrible. The app was not responsive and it was very difficult to submit required photos, many times after trying to submit one, the app closed and required me to start over many times. The whole check in process took over an our due to complications with the app.Blake H.
Customer did not leave a comment.Lorrie K.
Best uhaul facility I have ever dealt with!Gregory A.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.WILL C.
Best experience I've ever had w Uhaulrobert B.
Corey was pleasant and professional both on the phone and in person! I will definitely use this store again over the impersonal big box stores in the future!Virginia S.
Great service and easy transaction, but cab of van had obviously not been cleaned at all.Ellen E.
This location is fine. But I had a major problem with the location where I booked the rental : Millerton Northeast Muffler on Route 22. They had the wrong combination for the lockbox, and no one in the office or available by phone, leaving me stranded. U-haul needs to have a fail safe backup plan and get it right. I rebooked at Roosters and everything went fine.Kieran F.
Customer did not leave a comment.Donna F.
Friendly, helpful staff.KENNETHE JR D.
Customer did not leave a comment.Pawel K.
your website crashed while we were signing in to pick up then crashed again when we brought the van back and were trying to check out. made for long delays on both ends.Joseph R.
Customer did not leave a comment.DAVIDANTHONY L.
Excellent ServiceJeff Z.
Customer did not leave a comment.MICHAELJ G.
Customer did not leave a comment.Kelly S.
Couldn't have been easier.George V.
Customer did not leave a comment.Donald K.
Overall excellent service, the truck's right side head light did not work. Had to use the high beam throughout the night.Lucia L.
Customer did not leave a comment.MARK D.
There are friendly and gooddavid M.
We just needed to rent a van for a couple of hours to move a couch and it was so quick and easy to rent a Uhaul van. We were even able to just walk into Roosters and rent one on the spot.Mary B.
Great serviceDan T.
They really can't get any better. Very easy to work with.JUDITHLYNN B.
Customer did not leave a comment.JOELFREDERICK P.
The entire process. The promise of what van you chose and contracted to be the same no larger. The larger size caused problems at flea market and cost a lot more to be allowed into my job to park to be able to sell. The larger size was herd to stabilize for my product. The location pick up people where not polite and lack knowledge of being representativeTara W.
The booking through U-Haul was not great. I reserved the van for another location but it got switched.Christopher D.
Customer did not leave a comment.ROBERTKIMBAL C.
Great service and it was localDIVOF M.
Friendly and helpful ownersjoseph H.
Give Roosters a spare key in case it is needed.Silvina L.
It was unclear to me and to the UHaul representative how to adjust the outside mirrors. The manual, as far as we could see, did not address this technical issue.Catherine T.
I really appreciate these folks. The people at Roosters were pleasant and assured me that everything was fine. When I received my final contract I was satisfied everything was fine. I would do business with these folks again.David C.
Convenient location. Night drop easy to use. Return processed efficiently.Heidi J.
Customer did not leave a comment.ROBERTE K.
Customer did not leave a comment.Eamon J.
I was given a truck that had less than a quarter tank, a driver side mirror that was loose and continued to move around while driving, making it useless, and the cabin was not cleaned. In fact, i rested my mask where the cup holder was. When i put my mask back on, it smelled like pot! Upon looking, i noticed something that looked like a pen but wreaked like pot ( like a container that was the size of a pen). The truck operated well and I had no mechanical issues, other than the mirror). My major issue was when I returned it. I was told that I needed to bring it back before 8 AM. I brought it back at around 7:35 and parked it in the back. I then drove my car around to the store front to wait for someone to arrive and to have them the keys and to see if there was anything I needed to do ( i.e. paperwork). A man pulled in around 7:50 and continued to the back. He came around to the front, had a very annoyed look on his face, and in fact blatantly shook his head ( to make it clear he was annoyed that I was there before opening). I had opened my car, put my mask on, and greeted him and started to explain why I was there. He cut me off and started reciting the hours posted on u-haul and was being very obnoxious. Reading into it now, He assumes i was there â€œ too earlyâ€ to try to rent a truck and was going to make sure I was aware that : 1. He was irritated and 2. That i would have to wait. After explaining that i was simply trying to return the truck and was told i needed to before 8 as someone else had booked it at 8, you could see the light bulb go on as he realized he was going off on an unneeded tangent. Still, no apology just stating that I could have dropped the keys in the box. I still don't know how it settled up ( estimated mileage vs actual etc) but came away with a very bad impression. He put me in a bad mood for the rest of the day.JOHN A.
Customer did not leave a comment.joseph C.
The truck seemed to be past it's time. The vehicle I had was older with damages and was not clean like other uhaul vehicles I've driven. It also didn't handle as well. I only used for a very short trip, but it is not for long distance driving.KIMBERLY A M.
Change the oil so the oil warning does not come on. Clean out the back of the van with a broom. Loved the customer service and appreciated the extra effort around Covid 19 precautions.Alice C.
Customer did not leave a comment.Peter C.
Customer did not leave a comment.Thomas S.
owner was so helpful - only thing he didn't offer help with was driving the truck - absolute pleasure to deal withTim B.
Customer did not leave a comment.EDWINJ III H.
The individual dealer was great, but everything else about my Uhaul experience was terrible. The website is a mess, I can't log back in, you couldn't ready my location at the dealer, employees didn't inform me of key parts of the contract in advance. I requested a letter of apology and explanation. When will I receive it?Dave H.
Customer did not leave a comment.William S.
The virtual checkin was terrible. There was no information when selecting this option that a requirement was accurate location services. So when I checked in, it got stuck on awaiting approval. I waited for 10 minutes and nothing happened, I believe because my location services are innacurate. Then I went into the store and spoke with the very nice and helpful owner/manager of the location, and he tried to override the virtual checkin but was only able to do that after calling Uhaul. Even then, it still didn't work right away. After 45 minutes, I was finally able to leave with the truck. This is unacceptable. The location was wonderful and the employees extremely helpful. It was the Uhaul technology system that was terrible. The only reason I will use Uhaul again is because I live in a rural location and I have no other choices. Please improve your system.Sarah B.
Amy and Jeff were just delightful to work with and so accommodating. I will always look forward to renting from them in the future and will recommend them to all!Veronique P.
Please tell out of state customers about restrictions on where you can go with a trailer while driving in New York.Christopher W.
Super nice - wearing masks - very thoughtful and conscientious.Janice C.
Drop off location was convenient and easily accessible.Maribeth O.
I just don't understand why when Briggs Paving is at the end of my road you sent me there. Then I had to pay a over mileage fee.Jennifer I.
Customer did not leave a comment.John M.
Customer Service - phenomenal Thank you so much for all your help, Jeff!Melissa L.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Ed I.
Customer did not leave a comment.HERMAN W.
Nothing! Van was great, service excellent. So nice to have a local UHaul dealer!!Heidi J.
Customer did not leave a comment.John S.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Jordane F.
This location is new to U Haul and it's procedures. With time and experience, it will succeed. The email I received had a different return date that this rep. had and he said I was one day late and wanted to charge me, but he saw my text from the company. When I left, he said everything was in order, but would complete paperwork later. I was charged for the extra miles. In one month I should receive from you a bill for EZ pass and nobody knew this procedure except for the third customer service person. This is my third rental in 3 weeks and it was very stressful and I even gave more fuel than required.Edward S.