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KAREN S
Customer Reviews for Roselawn True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
elwood kYes both location were clean nice and what not it’s the misleading information that is not pleasant
Ana GEverything was very smooth. The truck was in excellent condition. I was only using for local transport and it was reasonably priced and had no issues.
JOANNE COutstanding service and great equipment
Antoni NThere was a hole in the roof above “moms attic” which drenched a brand new couch that we had placed in that area.
KORBIN BThe manager of this rental location was incredibly helpful to me. He arranged for me to change my drop off location to his location, at my request, since it was closer to my destination. This was no small feat, giving U-Haul's systems were down nationwide. He and his district manager are to be commended.
James MThis location offered a great space for returning the trucks! Additionally there were some clerical issues that they quickly and professionally resolved! Customer service was excellent!!!
Jerome WNothing... It was a flawless transaction.
Howard JCheck for trash in U-Haul. One empty water bottle was left in truck at time of pickup. A couple marks on interior that came off with wet wipe as well that couldve been cleaned up near steering wheel. Overall still very good outside of that.
ALEC SRoselawn True Value was very helpful in helping me get my trailer ready! Thank you!
FERNANDO DIt was very easy and convenient! And the trucks are in very good condition! I would definitely recommend this location. And the staff was very friendly.
HERMINA VGreat experience from checking in to returning of the rental. Overall great experience will definitely rent again.
Anthonye VVery friendly and easy to work with
BRANDON VVery friendly and trailer was ready to go. Will go back for sure.
ROBERT BThanks
WILLIAN AI was quoted a 26' truck within 100 miles of my location with a promise to call before 5pm the day before the rental. I got a call 9am on the rental day to travel 118 miles away to a rural area of a neighboring state (no uber or public transporation) and was given no other alternative than to cancel the reservation. This round-trip took 6 hours, an extra driver, and $140 of extra fuel. This is for UHaul reservation staff specifically, the manager of the Roselawn True Value was wonderful.
Scott PStaff voicing political opinions. Then voiced personal opinions about Mexico. But he never did comment when I handed him my ID that clearly reads "Race Hispanic". That's right, I look white but I'm Mexican. I'm not a fan of Biden or Trump, but after listening to this guy, I'm glad. I won't be back. Bought my own trailer Monday. Never again! Check your records. I've been renting from your since the late '80's. Done!
Bryan BGreat trailer rental spot. Would reccomend.
Andrew SIt was fine and everything was clearly marked. Your system would not accept “Not Applicable” for “Were the personnel helpful” so I had to select “No” as we did not meet any personnel during drop off.
Mark AIt would be best to leave changes alone. Everything went well. Thanks UHaul.
MICHAEL HMy original reservation at a different pickup site had no vehicles and changed twice before ending at this one 50 miles from the original. Very poor experience that this happened in the first place. Phone service was prompt managing the changes.
Chris BThe people at this location are incredibly friendly & helpful !
Ken KAwesome
GARY RExcellent facility to rent from. Store was very clean, and the employees were friendly, knowledgeable and helpful. I don't know how my experience could have been any better.
carl sTruck very dirty and cab
Donald PBack of truck was never cleaned out..and the cab was not cleaned..I do have pictures
Donald PEverything went well. Gas miles was less than what they calculated, I put more gas in the truck than what I used everything was all the same price
Janet BThings went very well. The staff was friendly and very helpful!
Cindy AI had to pick up my vehicle three hours round trip with another driver and vehicle away from my location. Then my drop off location I Phillips Wisconsin wanted to be changed to Winter Wisconsin. Totally unacceptable
Joe ZWe kept getting calls about our reservation being canceled. We ended up with a truck but it took a minute
Jody MVery happy with the service.
Randall MThe UHaul employee met me outside and took a keys. Made return process very easy. I have yet to get my drop off email/bill.
Patricia LAll good
Rusty HAll we did was drop off the truck and the key. Hard to say anything more about it.
Johnny HEverything was great... the guy in charge was great.
Stephen RAwesome people... took care of me ...helped me set it all up ... it was a beautiful trailer... pulled like a dream...👍👍
Stephen KI'm sorry I can't remember the counter person's name, but he was very helpful on setup, rental and hookup.
Mark CReally no improvement needed.
John MMORE ASSISTANCE FROM STORE - WHEN RETURNING- WASTED OVER AN HOUR TRYING TO RETURN TRAILOR
JEFFREY JGreat experience, Mike was awesome
OAKLEY PI USE U-HAUL ALL THE TIME THIS TIME I WAS OVERCHARGED, I CALLED 1-800-GO-U-HAUL N GOT IT RESOLVED THANK YOU SOO VERY MUCH
THOMAS RThe drivers mirror kept vibrating out of position so I had to pull over to adjust mirror. The truck (10' foot box truck) needs rear shocks bad! The windshield was filthy and it needs wiper blades. The light rain I drove in mucked up the whole windshield. The truck was very clean in the cab and in the box when I picked it up and it's tank was full .
KEITH RNice, clean van. Very easy to drive. Thank you!
RON TProviding after hours drop off would be nice.
JAY DTruck was clean but was in poor condition. Had a bad vibration at 50 mph. Driver side door did not close properly.
Kevin HOnline reservations are wrong! Originally I’d reserved 10 ft in wheatfield stating in green guarantee reserve thank goodness I called location to double check and they had NO trucks available they gave me dispatch number n ID ended up paying almost double amount for no choice 20ft in total different location
Robbi BNothing
elwood k