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Robert N
Customer Reviews for Roselawn True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome
GARY RExcellent facility to rent from. Store was very clean, and the employees were friendly, knowledgeable and helpful. I don't know how my experience could have been any better.
carl sTruck very dirty and cab
Donald PBack of truck was never cleaned out..and the cab was not cleaned..I do have pictures
Donald PEverything went well. Gas miles was less than what they calculated, I put more gas in the truck than what I used everything was all the same price
Janet BThings went very well. The staff was friendly and very helpful!
Cindy AI had to pick up my vehicle three hours round trip with another driver and vehicle away from my location. Then my drop off location I Phillips Wisconsin wanted to be changed to Winter Wisconsin. Totally unacceptable
Joe ZWe kept getting calls about our reservation being canceled. We ended up with a truck but it took a minute
Jody MVery happy with the service.
Randall MThe UHaul employee met me outside and took a keys. Made return process very easy. I have yet to get my drop off email/bill.
Patricia LAll good
Rusty HAll we did was drop off the truck and the key. Hard to say anything more about it.
Johnny HEverything was great... the guy in charge was great.
Stephen RAwesome people... took care of me ...helped me set it all up ... it was a beautiful trailer... pulled like a dream...👍👍
Stephen KI'm sorry I can't remember the counter person's name, but he was very helpful on setup, rental and hookup.
Mark CReally no improvement needed.
John MMORE ASSISTANCE FROM STORE - WHEN RETURNING- WASTED OVER AN HOUR TRYING TO RETURN TRAILOR
JEFFREY JGreat experience, Mike was awesome
OAKLEY PI USE U-HAUL ALL THE TIME THIS TIME I WAS OVERCHARGED, I CALLED 1-800-GO-U-HAUL N GOT IT RESOLVED THANK YOU SOO VERY MUCH
THOMAS RThe drivers mirror kept vibrating out of position so I had to pull over to adjust mirror. The truck (10' foot box truck) needs rear shocks bad! The windshield was filthy and it needs wiper blades. The light rain I drove in mucked up the whole windshield. The truck was very clean in the cab and in the box when I picked it up and it's tank was full .
KEITH RNice, clean van. Very easy to drive. Thank you!
RON TProviding after hours drop off would be nice.
JAY DTruck was clean but was in poor condition. Had a bad vibration at 50 mph. Driver side door did not close properly.
Kevin HOnline reservations are wrong! Originally I’d reserved 10 ft in wheatfield stating in green guarantee reserve thank goodness I called location to double check and they had NO trucks available they gave me dispatch number n ID ended up paying almost double amount for no choice 20ft in total different location
Robbi BNothing
elwood kVery helpful personnel at location. Tires were near end of life, hence the "No" on equipment. Not a dedicated U-Haul location so I realize they have limited or non-existant capabilities to address things like worn tires.
George YPerfect
KAREN SHeating did not work well in the truck. 12 degrees outside, and the heater would blow a little warm, and then nothing but cold air. Should have gotten some type of discount off the price for that. Not happy!
KATHRYN CTruck ran poorly
jeanette bGreat place to do business with. Employee is very accommodating and knowledgeable.
MARTIN OThe inside could use some cleaning because previous customers were not so clean. But I would refer this location to friends and family very friendly
victoria gNot one thing everything was great
Larry LBe more customer helpful. My truck broke down. I rented a u-haul truck Everything went fine at that point. My problem , I for got to leave the key to the truck. Now I'm 900 miles away. Called to see who to mail the key to. Manager would not accept the key so a vehicle transport could pick it up. Next , vehicle transport was having problems loading a locked up truck , u-haul rental place also rents equipment . They had a tractor with a lift that could help load the truck. Manager said noway. I am thankful that they had a truck available , the employee was helpful to get me back on the road , but the owner / manager is a real dick head.
Steve MFriendly, efficient staff.
Larry WEverything was fine, no complaints
ANGELA MNothing
CHRIS BThe clerk was great
Joy MI would recommend this place If it didn't take more money than what was supposed to be. I rented a tow dolly for $48 and they took $75 and still haven't gave back the difference. I will be making a claim bit this is ridiculous, I returned the rental on time in the same day and I get this for it. Never using these people again unless I have cash and it's my last option.
ROGER WOutstanding job
Rebecca Gvery helpful
Steve SThe website was easy, the person at the desk at the True Value, Roselawn, IN was considerate and helpful.
Jacqueline GJust so you are aware there was leakage in the grandma's attic area.
Lewis ACould have used a 15 foot truck.
John MIt would be handy to know somehow that the key drop is on the fence and not by the building.
Barry FUhaul sucks
RANDY SVery convenient, and a well understanding representative. He was alot of help.
MICHAEL HWash the windows!! Everything else was just fine. Will definitely rent from here again. It’s close to home and the personnel are very accommodating.
JERRI TEverything was awesome here too. The clerk was great!
Joanne CThe associate at roselawn branch was polite, helpful and very welcoming to assisting me with what I needed. Experience was perfect. Thank you.
Jeffery C