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ALEXANDR L
Customer Reviews for Roseville Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person checking my vehicle in claimed that I damaged the truck. Only after defending myself did he look up the image records to show that the damage was there before I rented it. The first thing he should have done was look up the images instead of accusing me of damaging the truck. I’ve done business with this location before, but I will never rent from here again or ever recommend this location.
ANTHONY HKind, professional, easy going, easy in and out service. Best I’ve experienced with uhaul.
EMANUEL TThank you for your business
SERGEY CBad customer service they are charging you over 40$ Just for fuel for 20 miles
hamidullah aquick and easy great location
SIDNEY CEasy check-in / check-out process, great equipment, and good website when booking -- Thank you!
AARON JFriendly and professional.
JOHN WService here is always great!
ANTHONY AI always rent here. Service is great and don't have to deal with the problems I've had with using the app to check in (missing keys, no van, no cell service etc) Definitely recommend!
REBECCA JPoor customer service
MARLYN HTruck had a fuel leak , so I had to put an extra 3 gallons in it to get it back to the original fuel level (while I was filling up, I saw the gas coming out the bottom). I feel I’m owed $15 for those 3 extra gallons. Location guy even noticed the leak while looking under the truck afterwards, but no offer was made on compensation. Lost me as a customer again.
MICHAEL SEverything was good. I don't have recommendations.
GERARDO BAll good
VICTOR DVery close to my storage.
JAMES LWe always go here!! Quick, easy, no hassle!!
DEBRA WThe driver side mirror rattled so badly on every bump that I thought it would fall off. The motor made an awful noise when you gave it gas to go up a hill, it sounded like it would explode. They dismissed this info as part of the "tow/haul" settings. No, it was not. But, overall, it served my purpose, and I was able to do what I needed to do.
ANDREA HRenting from the place is a breeze. Always friendly, helpful and efficient. This is my first choice of all the U-haul rental places in Sacramento and the Roseville area.
Keith PNo explanation of why charged $40 for hitch then refunded $35 cash. Doesn’t seem right and was not my experience last time I did this with U-Haul. It’s also a gas station/U-haul so was very confusing with where to go and not very professional.
DYLAN LMuy buen servicio muchas gracias
ISRAEL AEverything worked out great from the initial pick up to drop off. We kept the truck for 4 days and did not have an issue. The reps were friendly and knew the process so returning the truck was a breeze. The convenience of the location was also great since we were just down the street. Thank you!
JAMES EExcellent customer service.
Narinder RI got charged one 122.00 when I was told 95.0 when I only use it for 14 miles and return the track 3 hours ahead of time time for 15 ft track That is theft which I will not recommend to any one based on that .
MEKONEN TNa
Pamela SEasy and convenient.
JOHN ENot a thing. A pleasant experience.
JOHN BVery satisfactory.
MICHAEL KNothing but high praise, Roseville market has great the last several times!
SHANE OI don't think anything needs improving. They have a large selection and all of the staff is great. Good value.
LESLIE HOn site agent didn’t bring the truck around and expected me to pull it out of a very tight spot until I went back in and asked him to move it. I didn’t want to take a chance of scraping the side of the vehicle because it was so close to the fence. Also, the “check in” agent was not very helpful when I asked about my final mileage and extra mileage cost.
KEITH THandy, fast, knowledgeable, helpful. My favorite UHAUL location.
JON SBoth locations pickup and drop off were wonderful! The roadside service person was super terrific he got there fast replaced the tire I only lost an hour and he made my day!
Bruce CGreat Job!!
Clare GKeep as is.
ANTHONY MVery friendly staff
Joseph RVery helpful and easy pick up and drop off
PAULA HGreat service
JOSEPH RExcellent service and he location was very convenient for me.
HERLINDA RExcellent service and fast
Joseph RMade a vehicle reservation at another location online and when I arrived to pick up vehicle they didn't have size I reserved. Had to drive out of my way to this location and service was good. Not happy having to waste my time going to first location.
TROY CHave not received a receipt for rental. Requested one upon return and was told it would be emailed to me. Never happened. Mileage and vehicle condition were not verified to my knowledge. Vendor/manager was busy transacting retail sales at adjacent register. Awaiting receipt to close out expense report. Jon Sorensen sardustoff@gmail.com 916-995-4288
JON SGreat service and selection. always a pleasure to rent here.
KEVIN BIt's always a pleasure doing business at this location.
TERRENCE PSmall language barrier between me and the workers. Otherwise, very polite and helpful.
JACOB MAlways my go to place in getting great equipment ready to work for me. Place always has great people ready to get you on your way safely and fast. They'll come out and assist me in hooking up the trailer and getting you on your way, and do the same when you drop off. Great location with any type of equipment you may need for moving or doing dump runs when spring cleaning.
MICHAEL LSuper nice staff. Everything is smooth and easy.
SANDRA JNice staff, easy to pick up and drop off.
Sandra JNone
KULVIR DExcellent customer service!! I will use this location again.
JOEL D