This location was very accommodating and very professional. I had no issues with checking out. When we got to destination in Salt Lake we had an issue. I noticed oil leaking out of the driver side hub and I called to let the roadside division what was going on. The first person I talked to said there is nothing anyone could do to it being so late. When I called it was around 4pm Salt Lake Utah time, The rep said it is most likely the mechanic cant get the parts and we can give you another truck. I let the rep know its not optional because the truck cant be reloaded. The rep wanted to fight with me and not try to find a solution to our needs. I asked for manager and we received a manger and the manager was not understating the situation. We had rooms booked for the next tow days and our kids had to go back to work the on Tuesday that flew out to drive my truck to Nashville. The manager didnt understand the stress it put on our family and only said I understand how you feel. Really like she understands???? We went to the U-haul facility the next day and they took care of us and the mechanics are saviors. they went above and beyond to get us back on the road. The mechanic said the last facility over filled the front hubs and that is the one that leaked the front hub oil. It is very discouraging and stressful on our family when moving because it seemed like no on understood the long move ant time line we had. The Mechanics in Salt Lake City Utah were great but the Manager and rep did nothing. Corporate should evaluate the reps that are supposed to help and understand what families are going through instead of jut saying they understand. Hopefully this help with educating employees and future employees. Thank you and if you have need anymore info just let me know.
Jeth G
Customer Reviews for Roseville Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent location, easy process to pick up and drop off
ANITA GEverything was fine until they tried to hit me with a $9 fuel fee that I challenged because I brought the truck back with more fuel than it had when I got it Cheap shot.
JOHNATHON MThe pickup place was in a sketchy part of town but the U-Haul representative was very nice & knowledgeable.
GEORGE CThe team at this location was very friendly and helpful, which made the process easy and stress-free. The equipment and service were excellent. The only area for improvement was clearer signage or guidance on where to park when arriving, as it wasn’t immediately obvious. Aside from that, it was an excellent experience, and I would gladly return here for future rentals.
BRANDON MGreat team
KEVIN OIt was easy
MARK BI had an amazing experience with U-Haul. Bran new truck, excelent service! Very happy!
VICTOR AThis rental was the fasted, most reliable, friendly experience I have ever had dealing with a U-Haul facility. I recommend this location over, above and beyond the best.
CHRISTINA GAll great at this location
RODERIC NPerson checking my vehicle in claimed that I damaged the truck. Only after defending myself did he look up the image records to show that the damage was there before I rented it. The first thing he should have done was look up the images instead of accusing me of damaging the truck. I’ve done business with this location before, but I will never rent from here again or ever recommend this location.
ANTHONY HKind, professional, easy going, easy in and out service. Best I’ve experienced with uhaul.
EMANUEL TThank you for your business
SERGEY CBad customer service they are charging you over 40$ Just for fuel for 20 miles
hamidullah aquick and easy great location
SIDNEY CEasy check-in / check-out process, great equipment, and good website when booking -- Thank you!
AARON JFriendly and professional.
JOHN WService here is always great!
ANTHONY AI always rent here. Service is great and don't have to deal with the problems I've had with using the app to check in (missing keys, no van, no cell service etc) Definitely recommend!
REBECCA JPoor customer service
MARLYN HTruck had a fuel leak , so I had to put an extra 3 gallons in it to get it back to the original fuel level (while I was filling up, I saw the gas coming out the bottom). I feel I’m owed $15 for those 3 extra gallons. Location guy even noticed the leak while looking under the truck afterwards, but no offer was made on compensation. Lost me as a customer again.
MICHAEL SEverything was good. I don't have recommendations.
GERARDO BAll good
VICTOR DVery close to my storage.
JAMES LWe always go here!! Quick, easy, no hassle!!
DEBRA WThe driver side mirror rattled so badly on every bump that I thought it would fall off. The motor made an awful noise when you gave it gas to go up a hill, it sounded like it would explode. They dismissed this info as part of the "tow/haul" settings. No, it was not. But, overall, it served my purpose, and I was able to do what I needed to do.
ANDREA HRenting from the place is a breeze. Always friendly, helpful and efficient. This is my first choice of all the U-haul rental places in Sacramento and the Roseville area.
Keith PNo explanation of why charged $40 for hitch then refunded $35 cash. Doesn’t seem right and was not my experience last time I did this with U-Haul. It’s also a gas station/U-haul so was very confusing with where to go and not very professional.
DYLAN LMuy buen servicio muchas gracias
ISRAEL AEverything worked out great from the initial pick up to drop off. We kept the truck for 4 days and did not have an issue. The reps were friendly and knew the process so returning the truck was a breeze. The convenience of the location was also great since we were just down the street. Thank you!
JAMES EExcellent customer service.
Narinder RI got charged one 122.00 when I was told 95.0 when I only use it for 14 miles and return the track 3 hours ahead of time time for 15 ft track That is theft which I will not recommend to any one based on that .
MEKONEN TNa
Pamela SEasy and convenient.
JOHN ENot a thing. A pleasant experience.
JOHN BVery satisfactory.
MICHAEL KNothing but high praise, Roseville market has great the last several times!
SHANE OI don't think anything needs improving. They have a large selection and all of the staff is great. Good value.
LESLIE HOn site agent didn’t bring the truck around and expected me to pull it out of a very tight spot until I went back in and asked him to move it. I didn’t want to take a chance of scraping the side of the vehicle because it was so close to the fence. Also, the “check in” agent was not very helpful when I asked about my final mileage and extra mileage cost.
KEITH THandy, fast, knowledgeable, helpful. My favorite UHAUL location.
JON SBoth locations pickup and drop off were wonderful! The roadside service person was super terrific he got there fast replaced the tire I only lost an hour and he made my day!
Bruce CGreat Job!!
Clare GKeep as is.
ANTHONY MVery friendly staff
Joseph RVery helpful and easy pick up and drop off
PAULA HGreat service
JOSEPH RExcellent service and he location was very convenient for me.
HERLINDA RExcellent service and fast
Joseph RMade a vehicle reservation at another location online and when I arrived to pick up vehicle they didn't have size I reserved. Had to drive out of my way to this location and service was good. Not happy having to waste my time going to first location.
TROY C