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GARY RENZ
Customer Reviews for Ross Dorrers Corner Garage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The straps were not working on on the right side
SHERRON DAVISNot much. Owner was very professional and kind. Rules of gas mileage and cleanliness were clearly explained.
Christopher WalkoNothing. I've rented here twice now, and twice I had a pleasure to work with Mike. Mike was great, friendly, respectful and pleasant to work with. I highly recommend this location to my friends and family, and will definitely rent from this location again. Thanks Mike for making my move less stressful.
Huy HaThe truck was “ready for pickup” except for the fact that all the snow/ice was on the roof and between the windshield wipers. Becomes a hazard when you go on the highway. This should have been taken care of for the amount of money I paid to have the car for 3 hours.
Alex MyhaylychenkoMan was rude placed my card and license on counter with force. Will never rent there again.
Denine HasanI needed a hitch ball which they don’t carry. I had to drive to Middletown pick one up
Gary SfragaApp did not work and Iwas charged additional coats due to this
Andaline McCueI think the truck needs a wheel alignment, and the shocks are vary tight you feel every bump on the road but the service were very good and helpful
Shlomo Lefkowitzthis facility was great
Paul HesterIt’s good and really easy, thanks
Jose Molina VargasFriendly owner. Highly recommend this location.
paul chiappettaThe owner operator was friendly and engaging.
Christopher KileyAlthough I give this location high marks - MIke Dorrer is great to work with, I had to travel an additional 20 miles to use it because my reservation was not honored in my hometown. The Uhaul central ladies worked some magic to find another truck for me, but I'm still out the extra cost of travel in addition to the time wasted getting to the other location and the return.
curtis knaussVery friendly and helpful
thomas faulknerPickup location was fine, used due to location and convenience. Used the U-Haul app to pick-up and drop off so did not interact with anyone at this location. Quick, easy pickup and drop off.
Brian CanneyEverythign went smooth
Thomas ZdanowiczThe site and operator that actually had the truck was great. Unfortunately, you sent me a text saying the site I originally chose had changed but when I logged in that morning to finalize the registration, you still listed my reservation as being at the original site so that is where I went to pick it up. On the printout it did show the new location but why would you show the wrong location associated with the reservation when logging in to your system after you already changed it? This made me think you had changed it back again. Obvious, renters need to check every detail on a UHaul reservation as they cannot be trusted (you also changed the truck size I was getting). Put the pickup location in HUGE letters on the printout with a note WE CHANGED WHERE YOU ARE GOING beside it. You don't need to hide this in small print.
Frank WorbsGreat experience !!!
Charles BertrandFast, efficient & friendly.
Ronald Hammondnot a thing they were the best
Leonard GilesHave the people there be more friendly
Diane GargoneWe rent from here all the time. It's always great!
Nathan LloydThe owner of the location was extremely helpful and nice
JOSHUA SILVAthe whole dorrer family are good people they have served that area for a very long time,i used to junk cars and talk with ross in the 90s at the junkyard great guy
donald schmidtGreat service
glenn albanoAlways the best
FRANCESCO LOMANGINOThe establishment was beyond friendly and helpful. The owner was super helpful. Without the guidance from him we would have been confused with how the ride share worked. My advice to your service would be to advise people to pick up their truck 30 min prior to help schedule the time for the check in. Other than that, I am so satisfied! The truck was perfect, the check in and check out process is really beneficial for the renter because of the process of taking pictures, the security of knowing you are renting from a company that truly cares and the efficiency of the maintenance is immaculate. I thank you truly.
christina henschelIt was 15 degrees out and service person charged us because blankets were not folded . We just finished a 16 hour trip . Definitely not using this location again.
George HagstozOut of all the places I've rented with U-Haul Dorrers is the only place I'll use anymore. It's super easy, always there when promised (which other locations have not done) and the owner of the shop is really nice and easy to deal with!
TERRY BROWNINGNothing at this time.
michael laddagaWhen I came to the location the employees were not helpful at all. I ended up having to call the main call center for them to assist me in my reservation.
SHANE MILLERThe owner was unfriendly and completely disrespectful. I would suggest focusing on customer service and not acting like doing your job is an inconvenience.
Joseph SlusserSuperfast, professional, polite AND open at 7AM! Fantastic experience!!!
JOE LATONAThe price a little bit high. All others are excellent!
SHU LIUI was appalled by how snippy the representative was when we first encountered. I said " Good morning ", and he didn't reply. He acted as though I was bothersome. Other than that , the truck was clean, and it was there for the pick up. I would do business with U haul again, but I would rather pick up from another location. I don't care to do any business in Wall Twp!
miriam haskinsThey truck had no gas and 20mins after arriving to load my items and getting ready to start my move the truck wouldn’t start had to have the truck towed back to uhaul so i was unable to move my items.
Danielle agolioMade a reservation and the keys weren’t left in the lock box to actually pick the vehicle up. Put me behind a whole day with my job at hand.
DANIEL HICKSIt was ok. An hour round trip for me to get the trailer.
andrea gadotI reserved a closer Pick-Up Location weeks in advance, but was sent to another location far from my house a day before rental making it much less convenient. This added more miles and time to my trip...was disappointed in U-Haul.
Kenneth WolfCourteous, clean and efficient
Tom BisbalNothing
Joseph Hackett