They were friendly and patient
Joshua H
Customer Reviews for Rothbury Feed Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems at all great atmosphere and very nice people.
Ken HNear my home,very convenient.
Michael hI needed to drop my trailer off after hours. I made a phone call to check to see if that was OK and the person who answered the phone was very helpful.
Laura RHave smaller trucks or vans.
Dolores OMaybe have a broom and dustpan in the back to sweep it out upon returning the truck. Thank you. Sincerely, Tianna Burns
Tianna BThe young lady helping me was very helpful and made the drop off a positive experience.
Gary IEverything went well, rental was in great condition. No problems. Excellent service.
charles wI guess I don't understand why the trailers especially the larger ones do not have a crank jack on them. I dropped it off at night. The guy had left a jack for me to use thank God. But i had to mention it. No concern for my safety dropping it. I couldn't lift that off my hitch by myself. Have a safer way to connect and disconnect.
Karen HExcellent service very helpful
Douglas WFriendly and helpful
Ben LMoving is always such a hassle. Randy was so helpful, and things couldn't have gone better. I will definitely keep that in mind the next time one of the kids needs to move again.
James PWe actually started by renting from Rob Lohman in Whitehall using the 24/7 app. Let me tell you, that app is subpar at best. I had a reservation for moving house at 9:00 am on Saturday. First my reservation was not set up to us the app, had to call. Then we start doing the steps and the system is overloaded and we time out. Then I call, they can't help me, just send me a new link. Tried again, again timed out "high volume". Asked the employee at the u-haul location to help, not trained in U-hual, can't help. Called again! This time I was sent on to customer service, they couldn't check us in either, but redirected our reservation to a location with employees that could help. Get people, really helped us out. Meanwhile our hired movers are sitting waiting for us. We finally got to the move 1/2 hour late. Not good! I would not recommend your app to anyone, it is poorly designed. SUGGESTION - How about you put in all the necessary information when you make the reservation and verify everything then. Then on reservation day, U-haul sends a text with the key box number and away you go! Sounds pretty simple.....
Joseph SJamie was such a blessing. She was helpful, informative and told me how she was going to fight for me for all the terrible things and how the Montana locations took advantage of me. She couldn’t do anything with what I paid already, but knows they were unethical and that is sickening. Horrible and tragic you have employees and locations who are scamming people who put a lot of faith in your products and service.
Christen H