Customer Reviews for Round Boyz
(U-Haul Neighborhood Dealer)

68 reviews

676D W Memorial Dr   Dallas, GA 30132

(770) 505-9362

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 505-9362

676D W Memorial Dr
Dallas, GA 30132

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure the trucks and equipment are road ready. The trailer had 2 tires on right side needed air, both were down to 31 pounds. The truck had no pick-up, also the transmission would slip from high speed to low speed on it's owning the middle of running on flat areas of the road and if it was climbing it change speed and would want to change back. Also had fill it with gas 5 times on the trip.

JOSE N. 
Rating:
5.0

No improvements necessary. Everything was top notch!

Martin A. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Good service

Jason R. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Everything went smooth.. Thank You Round Boyz 😊

Gary W. 
Rating:
1.0

Not a great location. In kind of a sketchy area.

Evan C. 
Rating:
4.0

The staff that I interacted with were very helpful and competent. This review is specifically regarding the rental truck and not the employees. The 20' truck I received was clean and looked good, unfortunately there was something wrong with the transmission. While driving the engine RPM's would rev up and the transmission would not change to the next gear. I was having to manually change gears by letting off the gas pedal completely so that the transmission would shift to the next gear after a pretty rough jerk that vibrated through the whole truck. First gear to second gear was ok, second to third, third to fourth etc was NOT. I was scared it was going to break down. It also started to smell strongly of engine oil when the truck got up to speeds of 50+MPH so we had to roll down the windows. Thankfully I was able to make it to my location but after emptying the contents I quickly decided to drop off the Uhaul after use instead of the following day.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

I wasn't notified that my drop off location had changed which caused me unnecessary time and travel.

Gregory W. 
Rating:
5.0

Super friendly and easy to deal with.

Michael T. 
Rating:
3.0

Truck wouldn't downshift regularly while on an incline, and would almost constantly stay above 3,000 rpm's (regardless if tow/haul option was engaged or not) even on level roads. Without anything loaded in the truck for 35 of the 55 miles traveled, still took 12 gallons to refill tank (averaged less than 5 MPGs). Alerted ownership about issues with the truck when I returned it.

Richard W. 
Rating:
5.0

Nothing. Everything was outstanding. Friendly, personable folks with extremely efficient service.

David S. 
Rating:
5.0

Everything was perfect!

Steve Z. 
Rating:
5.0

Customer did not leave a comment.

Monique L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Roderick B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Shelia S. 
Rating:
4.0

customer service was great and professional

kathryn B. 
Rating:
3.0

My rental truck gas Guage was sitting on EMPTY..Did not notice till couple miles down the road..it was 8 miles to nearest gas station Suffice to say I was not happy about that..just to know I filled the tank to Full ..other then that overall good experience..

Forrest H. 
Rating:
5.0

The site was not particularly well marked. We were also driving in the rain, which made it even less visible. Thankfully we were already familiar with the area, so we eventually found it no problem. Otherwise, no complaints about the experience.

Zachary G. 
Rating:
5.0

Receptionist was pleasant the shop was great a++++

stephen A. 
Rating:
5.0

They couldn't have been nicer and more professional. I would recommend them.

Frank K. 
Rating:
1.0

Tried to overcharge me by almost 100 dollars. If I hadn't photo documented the mileage and gas gauges at pickup and drop off, they would have gotten away with it. That is pure theft.

JOHN S. 
Rating:
4.0

I returned the truck within 24 hours, yet I was charged for 2 rentals. I did request the truck for 18 hours, but the movers I ordered through your website arrived 3 hours late, therefore I could not return the truck by 10am, instead I returned it at 4:30pm.

TERRENCE D. 
Rating:
2.0

Did not include any of the equipment that I ordered, but you know they for sure charged me for them.

Brooke L. 
Rating:
5.0

I love doing business with family owned businesses. I feel more welcome there!

John A. 
Rating:
1.0

Roaches in truck.

Deborah R. 
Rating:
3.0

Customer did not leave a comment.

ROGER H. 
Rating:
3.0

I found the place nice and folks were helpful and everything was good except I payed too much. I thought I was going to be charged one day rental over the weekend and had to pay two days. They were not open to return Saturday or Sunday. I ask before I picked up Friday afternoon and was told to bring back Monday morning. I delivered 15 minutes after business opening and they charged me two days. I spoken with other renters and all charged just one day

James G. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Brandon G. 
Rating:
2.0

Truck was dirty in the back and had to clean it before I would even consider loading it. I called the location about a Saturday pickup and was basically laughed at because they said “we ain't open on Saturday “.

Stephen G. 
Rating:
5.0

Have something to scotch the trailers.

David P. 
Rating:
3.0

Customer did not leave a comment.

VANESSA R. 
Rating:
5.0

Coinvent and easy pick up and drop off. The phone drop and pick up really helped out.

Shelton C. 
Rating:
3.0

Missing equipment, had to return for missing items.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

Clayton F. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Lady at desk not helpful

Dianah J. 
Rating:
3.0

I took pictures of inside the cab, it nasty! Mud & Dirt on floor, spilt coffee stains in seat and a USED FACE MASK left behind from previous. Then when I returned it, I marked "No" on the question asking if it was clean and ready for the next rental". By doing this it charged a me $25.00 dollar clean fee. I really hope this charge gets taken off. feel free to call me - I have pictures prior to pickup showing it was not clean for me.

Terry C. 
Rating:
1.0

Need a refund. 26' trailer leaks water into rear box. Our belongings were soaked as it rained during our use.

Valentin P. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Coordination between Uhaul and the business owner is essential, We had to wait 45 minutes to get our truck because the only person that could help us went out to get breakfast before we got there. Then they wanted us to use 24/7 but couldn't assist us in getting into it, so we had to just wait. Very inconvenient when dealing with moving timelines.

Eugene G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
2.0

Requested hand truck, furniture dolly, and furniture pads. Was charged for rental and supply of these items, but they were not provided at the time of the truck pick up.

Kevin M. 
Rating:
5.0

They went out of their way to satisfy me as a customer. My reservation was cancelled for unknown reasons overnight. I did not know it until I pulled up the next morning and saw it was cancelled. I needed a truck that day to move in to my new apartment, and the truck I originally reserved was unavailable. Round Boyz went out of their way to make my day; they let me use a larger available truck for the same rate as the smaller one. Even though there was extra space when I was finally packed, we were able to move and get unpacked by that evening. They went above and beyond to resolve this issue and I recommend them 100%.

Madison B. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

This was the only pleasant part of my experience with U-haul. The person that helped me was very nice and got me on my way quickly. I only say I wouldn't recommend it cause I would not recommend U-haul to anyone after my experience on this day.

Jary W. 
Rating:
2.0

When I picked up the truck the appliance dolly I ordered was not in the truck and I had to go to 3 different Uhaul places in order to obtain one. I was not compensated on any way for the inconvenience.

ANTOINE J. 
Rating:
4.0

My contract indicated drop off by Monday 21 Dec, which I did and after getting home got a notification that my credit card was charged for an extra day. At the very least I'd expect to be informed at the drop off location of the additional charge. I filed a claim with UHaul and the charges were reversed but the point is to keep the customer informed, especially if there are going to be more charges.

Anthony B. 
Rating:
5.0

Hand truck was not in truck and still waiting on adjustment credit for milage and missing hand truck .

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

MUD ON LOADING RAMPS. I WAS USING TO CARRY A SHOW CAR AND HAD TO TAKE HAULER TO CAR WASH

TIM B. 
Rating:
4.0

Just location is rough to get to in a uhaul. Turns are uninviting and awkward.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

Nothing. Great experience.

TARA H. 
Rating:
5.0

Great experience!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Cathy L. 
Rating:
5.0

Great man

Arkenia W. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
No reviews have been submitted for this location.

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