Customer Reviews for Route 17 IGA Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 17 IGA Express

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Lewis M.
Rating:

Great customer service when I pick it up and when I returned the trailer back . I was check out in less the 10 minutes and checked back in less then 5 minutes Bob was awesome to work with !!!A+++

mark B.
Rating:

Drivers side mirror was locked in an unusable position. Right side mirror was fine. I attempted to adjust left mirror but was unsuccessful. I drove it that way but it was very dangerous. Fortunately nothing bad happened. I would advise that you fix left mirror before somebody wrecks that truck.

Tyler J.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

Matthew H.
Rating:

Nothing. Easy in and easy out.

Josh R.
Rating:

Customer did not leave a comment.

Brian O.
Rating:

Customer did not leave a comment.

Daniel Wynn R.
Rating:

Busy but good service.

cHRIS S.
Rating:

Customer did not leave a comment.

slade M.
Rating:

Very polite check in. If I was dropping off another trailer this would be the location to drop at.

Mary H.
Rating:

Customer did not leave a comment.

RANDY S.
Rating:

Customer did not leave a comment.

Richard W.
Rating:

Very easy access. The people were very nice !

MARK F.
Rating:

Customer did not leave a comment.

Marcus B.
Rating:

They were super friendly and got me on my way quickly.

travis A.
Rating:

Nothi wring with the service I received, but the trailers should have jacks. And the trailer sounds like it's going to fall to pieces every time you hit a bump.

Mauricio T.
Rating:

Customer did not leave a comment.

KEVIN W.
Rating:

Easy transaction!!

LEON R.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

Customer did not leave a comment.

latasha P.
Rating:

Customer did not leave a comment.

Terry C.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Stephen K.
Rating:

Every aspect excellent.

Danielle P.
Rating:

Customer did not leave a comment.

Jordin R.
Rating:

The woman I got the uhaul from started out rude but then chilled and became nicer towards the end. Went to return because the woman said if they weren't busy they would do the paperwork with me when I dropped it off, went to return they weren't busy and the girl refused to help me and told me to put the paperwork and keys in the drop box when I told her the other woman said she would do the paper work with me she huffed and pulled out her phone and said let me see if I can. I told her Nevermind because it was obviously a giant inconvenience since she had NO ONE in the store but the other guy behind the counter. So I drop them in the box and received and email and a call from uhaul because they didn't check it back in. Worst uhaul experience ever.

John D.
Rating:

Location is badly understaffed.

Theresa S.
Rating:

our experience was better than we would have expected,based on previous rental attempts at another location a few years ago. It was fast, easy and met our needs.

Kyle B.
Rating:

Bradford was great very professional customer service!!!

Karen S.
Rating:

Customer did not leave a comment.

bob S.
Rating:

Customer did not leave a comment.

Andrew E.
Rating:

Customer did not leave a comment.

Lawrence M.
Rating:

Customer did not leave a comment.

John A.
Rating:

Customer did not leave a comment.

TERRY D.
Rating:

The pick up process was quick and the uhaul person gave excellent customer service.

Luke J.
Rating:

Chrissy (hopefully I spelled it right, sorry!) was awesome. Made things very easy and appreciated the fact that the tank was filled and the van was parked in the proper spot. I definitely recommend for a quick easy process. Plus you can't beat the chicken as well. Thanks guys. “Jonezy

Linda G.
Rating:

Don, was very freindy and helpful. He even gave me a free coffee from IGA to go. Thanks, Don!

Bill E.
Rating:

Don, the coordinator was very knowledgeable and accomadating.

Linda M.
Rating:

Customer did not leave a comment.

tyler L.
Rating:

Needed cleaned it stunk... I put a air freshener in it. Floors where covered in dirt

TIMOTHY C.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

I would not recommend Uhaul to anyone. The location was great - and very nice. I got a call on Friday before my pick up on Saturday. This person said there were no trucks in my area and can I change my pick up to a larger truck and to another location. I said that would be fine - however it will change the mileage. She said she would annotate on my account to credit my 50 miles. I accepted. However when billed I was billed for the full mileage with no credit. I called your customer service and she said because it was within the original price quote she will not make a change to the account or credit me any miles - per the agreement on Friday. I have been burnt by you and am aware to get everything in writing - that was my failing. Now you have profited from it - but I have learned - I'll do business locally from now on!

Barbara H.
Rating:

Well satoeith there service...

Todd S.
Rating:

Awesome customer service ??. The gentleman that assisted me was spectacular. Thanks, Todd

John D.
Rating:

Location is terrific, very convenient! But the computer connection between the location and a central reservation system was poor and excessively time consuming. Much time wasted getting the reservation.

Don A.
Rating:

The truck I rented had a giant hole in the roof as well as other holes that were hard to see. My stuff got wet from the holes and the truck leaked oil on my brand new driveway. I will never use uhaul again for anything. They should of refunded my money for the damages and didn't. I'll use enterprise next time for my truck rental.

trevor K.
Rating:

Customer did not leave a comment.

Bart S.
Rating:

Customer did not leave a comment.

Jenny J.
Rating:

Customer did not leave a comment.

Daniel K.
Rating:

Customer did not leave a comment.

Garey C.
Rating:

This was the worst imaginable experience.

Rick T.
Rating:

Oil gauge not working

JOE G.
Rating:

Customer did not leave a comment.

Mark V.
Rating:

Customer did not leave a comment.

Allen W.
Rating:

Customer did not leave a comment.

Kathryn B.
Rating:

Will definitely use again!

Robert C.
Rating:

Gave me everything I expected customer service wise and more

Julia H.
Rating:

SO easy to work with. No suggestions at all - everything was just perfect. All the employees were super friendly & laid back. HIGHLY recommend to others. Previous one I called in Lawrenceburg, IN (Kinnet's Sinclair station) was HORRIBLE. Rudest sales girl ever. Didn't listen, kept talking over me, makes me mad just thinking of it. ROUTE 17 IGA location was a Dream to work with. This was my 2nd time & will always use them in the future.

Jordan C.
Rating:

The staff was overly friendly and helpful. Compared to where we picked up, this place was fantastic.

Douglas S.
Rating:

I rented a 6x12 trailer in Erlanger my. When I got there they said we're one short and didn't have one. Had to go to another location to pick one up. Very frustrating

Vonda P.
Rating:

Nothing, everything went smooth as silk. The two ladies assisting me with the rental were awesome on customer service! I mean AWESOME!

ernest A.
Rating:

Customer did not leave a comment.

Kent O.
Rating:

Customer did not leave a comment.

JASON W.
Rating:

This location was great and friendly. The issue I had was the Fort Thomas location where I originally was supposed to have my car hauler at 9am picked up and the item wasn't there? They then sent us to this location and we wasted almost an hour of our time going to pick this item up which was supposed to literally be across the street from my house. The Ft Thomas location didn't compensate me for my time, gas, or mileage traveled to pick up the item at the other store in Covington which was actually Independence area opposite way we were traveling with the hauler.

Laura K.
Rating:

Customer did not leave a comment.

Adam J.
Rating:

I requested one dolly and one dozen furniture blankets. I was charged for them, but the furniture blankets were not on the truck.

Greg P.
Rating:

Customer did not leave a comment.

Robert F.
Rating:

Customer did not leave a comment.

Dale P.
Rating:

Customer did not leave a comment.

Angella M.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

Customer did not leave a comment.

cory F.
Rating:

Very understanding

Eric B.
Rating:

Trouble with the inside of the cab. It was dirty, but tolerable for what we needed for our wedding. The owner really was nice and made things right.

John R.
Rating:

Customer did not leave a comment.

Cody S.
Rating:

Customer did not leave a comment.

Greg M.
Rating:

Customer did not leave a comment.

Karen H.
Rating:

I thought the $175.00 charge included a refundable deposit. These cargo trailers rent for $20.00 and less per day, yet because I was dropping off in another (connecting) state I was charged an outlandish amount !

Nathan M.
Rating:

Customer did not leave a comment.

Jeff L.
Rating:

Not much improvement, service was friendly. Im a satisfying customer. Thanks

Carolyn G.
Rating:

Passenger side mirror was cracked. Back was dirty.. needed to be swept out.

Keith M.
Rating:

When I pick the truck up the engine light was on I told the management about it they said it's been on for a month go ahead and drive it. And if you have any problems call the number on the invoice.

Ryan M.
Rating:

Overcharged multiple times, sent me notice that I didnt return the truck even though I was a day early. I am also still being sent emails of late charges after I've already been charged multiple times.

Eric B.
Rating:

Customer did not leave a comment.

PAUL K.
Rating:

Customer did not leave a comment.

Brandon S.
Rating:

Customer did not leave a comment.

Corey H.
Rating:

Well my recipt said i was charged 81$ but my card was actually charged 93$. And that was after i asked how much gas was needed so i didnt get charged for it put in the amount i was told and was still charged for gas. I would like the 12$ mu card was over charged back.

Kenisha S.
Rating:

Customer did not leave a comment.

Paul G.
Rating:

Customer did not leave a comment.

Jason P.
Rating:

To be quite honest with you, at this moment I'm not sure if they needed to do anything to make me have a better experience. Fast and simple along with being there on a Sunday when I needed them. They were great.

Roger G.
Rating:

Customer did not leave a comment.

Reed K.
Rating:

Customer did not leave a comment.

Jeff T.
Rating:

Customer did not leave a comment.

Rae Jean J.
Rating:

The staff at the IGA Express were fantastic! SUPER friendly and courteous. Great job on customer service (even when Uhaul's system was running slow and they couldn't get my receipt initially)...I didn't mind because they were so pleasant and fun to be around! :)

Claudia S.
Rating:

Great staff

Kimberly S.
Rating:

Customer did not leave a comment.

William C.
Rating:

Customer did not leave a comment.

Tony C.
Rating:

Very friendly and helpful

John B.
Rating:

Customer did not leave a comment.

Gregory M.
Rating:

Customer did not leave a comment.

Daniel K.
Rating:

Staff are always helpful and friendly.

No reviews have been submitted for this location.

Back
To Top