Customer Reviews for Route 17 IGA Express
(U-Haul Neighborhood Dealer)

316 reviews

4147 Madison Pike   Covington, KY 41017

(859) 356-3375

Hours

  • Mon–Sun
    8 am–6 pm

Services at this Location:

Contact Us

(859) 356-3375

4147 Madison Pike
Covington, KY 41017

Services at this Location:

Hours

  • Mon–Sun
    8 am–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I think the gas station needs more employees as it was busy at the time and hard for them to get away from counter but as far as how uhaul is I always prefer the service

Darin P. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Staff was great, experience was good.

Tony G. 
Rating:
5.0

Excellent customer service.

Mary Lou W. 
Rating:
3.0

Customer did not leave a comment.

Jerome P. 
Rating:
5.0

the personnel were all excellent

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CLEvE S. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

Diana N. 
Rating:
5.0

The equipment was well maintained and the person at the desk was friendly and professional. I would use this location again.

Jana S. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

The U-Haul is the most buggy app I've ever used, it needs a complete overhaul as nothing seems to upload properly

Stephen B. 
Rating:
5.0

The after charge seemed pretty high. Upfront I paid for 20 miles, rental and $14 insurance. I drove 17 miles and did not get gas. After returing the truck I expected to be charged gas minus the 3 miles we didn't use. Instead they tried to charge $44.00. Pretty confused.

Christina K. 
Rating:
4.0

Customer did not leave a comment.

Haley V. 
Rating:
5.0

Staff at location were very helpful and friendly.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Meredith L. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

Better parking

Griffin G. 
Rating:
4.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Asked where to drop off and was greeted and welcomed. Assisted in the drop off and inspection and all was well. Closed out the drop off. Great experience!!!

David B. 
Rating:
5.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Friendly, professional and made renting easy. Highly recommend!

michelle H. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

This location was great due to manager staffing location.

john S. 
Rating:
4.0

Customer did not leave a comment.

Vince O. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Great customer service and convenient.

Terry H. 
Rating:
4.0

Good place

mason M. 
Rating:
4.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
4.0

2nd time renting a cargo van here. The service the staff gives is great. Vehicles always seem fine mechanically. Both times however there have been empty drink bottles in the vehicles and it seems like i am the only person that sweeps or vacuums the floor and seats of the vehicles. Other than that this place is great

Michael D. 
Rating:
5.0

Very easy transaction and extremely helpful and nice staff at Er 17 IGA express

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great staff at this location! Very friendly and helpful. For this rental, I tried to do the check-in using the app as well as the link in the email I received but links did not work. No big deal but had to do the check-in at the store.

Scott P. 
Rating:
5.0

Nothing. Everything was perfect!

Barbara L. 
Rating:
3.0

I would not recommend a morning pick up because it's a gas station and it was very busy

Deana C. 
Rating:
3.0

It was perfectly acceptable for me, but it was a very small gravel driveway at an old dingey out of the way convenient store.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Effie F. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
3.0

Customer did not leave a comment.

Matt P. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Great people Great service

DOUGLAS R. 
Rating:
4.0

Customer did not leave a comment.

Franklin R. 
Rating:
5.0

Everything was great

Johnnie G. 
Rating:
2.0

Pick up was a breeze. Drop off on the other hand was far from what I am used to. I felt like I was inconvenience the rep to check their truck, refund a dolly charge and get a printed receipt. Will probably rent elsewhere moving forward.

Ricky M. 
Rating:
5.0

Don took such good care of us after another U-Haul dealer ran into a problem and didn't have the truck we reserved. I was completely confident that Don would make the rental happen for us because he was working like it was his problem. He saved the day! Thank you!

Julianne P. 
Rating:
5.0

Stop using the word “reserve” if you won't hold a truck for me. I was forced to change locations due to availability before the date I needed it. No problem. I then couldn't pick up at the new location because the truck wasn't there. How was it able to fall through the cracks? You should know where your equipment is and give updates before you screw over customers. I waited 70 minutes on hold while my fiancé was able to beat me in queue due to the fact she chose call back. How is that possible? Your first associate could not speak over the tone of a whisper and found my need for help a bother. The first associate connected me to another which had the audacity to throw it in my face that I chose to prepay when I complained that the reservation was not honored. U-Haul is lucky that the rain was slow to arrive and the staff at the Route 17 IGA gave such great service. U-Haul needs to get its customer service on track because this was hell.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Donavon H. 
Rating:
5.0

Very friendly & helpful staff . Thanks!

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Buffy C. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

It was at a gas station, which was very convenient for refueling the truck.

Colton G. 
Rating:
4.0

Let the customer know ahead of time about the tire monitoring system light always being on. I was wondering about it the entire time.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Have the supplies that were reserved

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
5.0

Was totally happy with service & equipment.

Dave B. 
Rating:
5.0

Very easy to rent and the person who helped us was very nice and knowledgeable.

Melissa F. 
Rating:
5.0

Very polite and prompt. Much appreciated, job well done. Thank you

Jennifer D. 
Rating:
5.0

I always rent my uhaul from this location. The device is always great

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Leanne was great informed, cared and did a great job.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
1.0

The lady who was there when I picked up the trailer was very rude and unhelpful. Had the trailer blocked in and told me she couldn't leave the register, that I would have to figure it out. Had to lift the tongue and pull the trailer out by hand over a curb. Then she tried quoting a different price and argued that I had to take the insurance on it. Won't be using this facility ever again.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
4.0

Customer did not leave a comment.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

Great experience! Staff was super friendly & very helpful. Nothing to complain about at all!

Dave E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

JESSE W. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

Generally a pleasant experience. The vehicle was clean and in good working order. The manager was friendly, the check-in was smooth and uncomplicated. The one negative was this: I was told that the gas tank was full, and it was so indicated on the contract. I drove the van 26 easy miles with a very light load. When I returned the van and filled it up, it took 6+gallons of gas. That would make a bit more than 4 mpg. It didn't take a quarter of a tank to drive 26 miles. By my calculation, this added about 25% to the real cost of renting the van beyond the gas that I used. My humble offering would be to send the vehicles out with a genuinely full tank and expect it to be filled at the pump on site when returned. Then there is no question about how much gas is required. Just a suggestion.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

TONYA T. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN B. 
Rating:
5.0

Amazing experience start to finish. Truck was ready on time, clean and in nice shape. Pleasant staff also!!

GEORGE K. 
Rating:
4.0

The trailer I rented had some alignment issue. The trailer constantly went side to side going down the road. This was at any speed empty or with a load. Also, the trailer roof leaked in the rain. It is supposed to be weather tight.

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

The truck was filthy. The employees were extremely rude and had a bad attitude, told me she could just leave everything on my order for my card to get charged extra and she did. They also checked my truck back in late and charged me extra for that too. 10 out of 10 would never advise anyone to go here. Unprofessional dirty and maliciously charged my card extra. The employees certainly have no interest in taking care of Uhaul orders.

Christina E. 
Rating:
5.0

customer friendly

RICKEY K. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Very good customer service and easy transaction.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Staff was very pleasant, friendly and very helpful!

ERIC O. 
Rating:
4.0

Customer did not leave a comment.

Anie M. 
Rating:
5.0

Customer did not leave a comment.

NIKUYA Q. 
Rating:
5.0

Quick, efficient and friendly service. I would definitely recommend this location to anyone looking to rent a UHaul.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

FAISAL K. 
Rating:
5.0

Great friendly local service!

Jeffrey S. 
Rating:
5.0

Service was excellent in every way. Agent was incredibly pleasant and helpful. No suggestions for improvement.

RICKY S. 
Rating:
1.0

Had to wait while staff also was cashier for gas station and grocery store. Didn't have 26 ft truck I reserved and overcharged me when I took Back truck. Charged for 6 gallons of gas and I have a receipt where I filled the gas back up. Still has a hold of 87 on my card. Very shady.

jackie M. 
Rating:
4.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Everything went smooth with pickup nothing bad to report.

Christopher A. 
No reviews have been submitted for this location.

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