Customer Reviews for Route 72 Exxon
(U-Haul Neighborhood Dealer)

1,210 reviews

263 E Chestnut Hill Rd   Newark, DE 19713

(302) 294-0559

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(302) 294-0559

263 E Chestnut Hill Rd
Newark, DE 19713

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Umesh K. 
Rating:
2.0

The vehicle fleet. The seat belts should work on both sides. Old models should be discontinued.

LaShonda B. 
Rating:
1.0

The truck that I used was very loud and the motor was knocking it sounds like the engine was about to go bad this truck should not be used until it is fixed I need some of my money back please send someone out to check this truck also the air does not work this was a bad day

Tashia W. 
Rating:
1.0

My experience picking up the truck is beyond acceptable. The woman in the store absolutely lost it when I arrived and asked for a truck. She said I needed to call Sonny. She picked her cell phone from her pocket and called Sonny and then handed me the phone. I had to detail my credit card information in a crowded store with a person on her cell phone. the truck wasn't parked under a tree, it was parked in the tree. The branches were crushed against the windshield and filthy and unsafe to see through after I got it out. There was trash and blankets in the back of the truck. I left the location with no contract and no proof I selected the insurance. The computer used for rentals looked like it was hit with a hammer. How did you let your brand go so far down hill? I should be reimbursed for having to clean the truck and wash it when I got home before taking it on the road.

David S. 
Rating:
5.0

this location was very helpful. UHaul on the otherhand is a nightmare. 20minute on hold times, and then they hang up. Then another 20mintues when requesting a callback

Craig R. 
Rating:
3.0

it was a 40 minute drive out of the way for us...but other than that it was great

Alan M. 
Rating:
1.0

had to wait 30 min. for the man who knows how to work the system to arrive. he gave me the key and told me go out there and find my truck between 30 trucks. I found it on the grass above a curb. it took me 30 min. to get it out.

Kaveh D. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
2.0

Better communication

Delvin P. 
Rating:
2.0

The person who was at the pick up location was very rude and acted like I was an inconvenience to her by picking up the truck. The trucks dog latch was not sealed properly and heat was coming into the cabin the entire ride for 19 hours. The gas tank took forever to fill because it kept stopping the gas pump.

Stacey S. 
Rating:
1.0

I was overcharged and will be disputing those charges. I have pictures to prove otherwise. I am very disappointed with this experience. The clerk even warned me to take pictures so god that I did.

CoKema P. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
3.0

Customer did not leave a comment.

Amos W. 
Rating:
3.0

Customer did not leave a comment.

Thayer S. 
Rating:
5.0

Total cost

Frank D. 
Rating:
2.0

Clerk had no idea how to handle rentals and had to call UHaul to be on phone with customers. Van was parked with front tires over a curb which was dangerous when trying to back up. Van was full of trash. Van had warning signals regarding tire pressure sensors.

Craig G. 
Rating:
5.0

The gentleman was very courteous and helpful

Tamya G. 
Rating:
5.0

Thank you

Kellie M. 
Rating:
3.0

VERY POOR SERVICE FROM ORIGINAL LOCATION AND WEBSITE I reserved a truck for 7-3 originally (Mobile Wireless U-hual Marrows Road), I later went online and moved the reservation to 7-4. I received conformation. When I went to pick up the truck the location was closed with no truck for me. I called and thru U-hual.com service switched my truck to another location, but original service failed at all points.

BRYAN D. 
Rating:
5.0

All service at Route 72 Exxon was fantastic. Uhaul changing the pickup location less than 24 hours before with no other options and being literally 3 times further in each direction than the pickup location initially selected is terrible customer service and bad practice. The additional hour and a half drive to pick up the uhaul significantly impacted our move and I am currently looking at other rental companies as Uhaul is clearly not reliable in that geographic region.

Matthew F. 
Rating:
4.0

Don't change pick up locations!

leslie S. 
Rating:
5.0

N/A

Curtis B. 
Rating:
4.0

Customer did not leave a comment.

Pamela M. 
Rating:
1.0

The whole uhaul experience was terrible and I was overcharged after it all. It was dirty I went to 3 locations and finally got one (late even still) then charged extra when I said the truck was dirty when it was dirty before me.

Brittany O. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
1.0

It was not processed the day I returned it. It was done a day later and showed less fuel than I left charging me more. That's not fair and not the kind of business I care to repeat.

MARCUS P. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
1.0

worst place, fuel fraud anyone can help?

Xijia L. 
Rating:
1.0

Was supposed to be 24/7 drop off. Upon doing all steps electronically, we were prompted at last step to put key in drop box only to find no drop box at that location. Staff at Exxon did help and took key but entire process was very confusing.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
4.0

Customer did not leave a comment.

Jung-Mei T. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

My van registered “service Tire pressure system” when starting. Probably should take care of that

chris C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
4.0

The team at this location was excellent; friendly, engaging and helpful. This location has the full range of truck sizes, including 26ft that I needed. Unfortunately, the truck interior was pretty dirty with cigarette ashes on the seat and on the floor, along with empty bottles. The truck I had sounded like a hot-rod. The noise while accelerating was an attention grabber and made for difficult discussion with the passenger. If the truck were a little cleaner and not so loud I would give an excellent rating. I am renting from the same location in a few weeks and hopefully won't get the same truck

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

The service was excellent, the owner saved us a lot of trouble by renting us a vehicle at the last minute with no hassle, after Budget rental promised us a vehicle by reservation, then said they give it to Amazon. Thank you so much, Uhaul saved the day for us and we will not forget it!!!

william H. 
Rating:
5.0

Smooth transition! Thanks

Carmen H. 
Rating:
1.0

The representatives were great and helpful. The first truck I got had terrible exhaust leak and had no power while empty. The second truck was better but not by much. I was praying it wouldn't break down. Again the clerk were great.

ENRIQUE R. 
Rating:
3.0

Customer did not leave a comment.

BRENT M. 
Rating:
1.0

This location is a total misrepresentation of Uhaul. I have used U Haul for many years as I ran a moving company years ago. This location has very bad customer service, lazy workers and poor business practices.

JOHN B. 
Rating:
4.0

Had check engine light and TPMS lights on. The interior was not the cleanest. The seats had hair on them, both human and what seems from pets. The cup holders and such were all stained from drink spillage. The interior also smelled strange, like a very faint cigarette smell, which is unpleasant for someone who doesn't smoke and doesn't tolerate it.

Sebastian Z. 
Rating:
1.0

An additional 22 miles was added along with protection I didn't sign up for I will never rent from you guys again

Chanel D. 
Rating:
5.0

Online reservation went smoothly; Exxon staff were helpful and the van was available on time. Van was clean and in good repair. Great experience overall, and I would recommend this Rt. 72 Exxon location.

Susan C. 
Rating:
2.0

The Uhaul agent took extra amount $15 for the gas even though used the truck only for 19 miles. in the contract the fuel capacity was around 3/4th of the tank, but when i checked in the tank, it was only half filled. But he insisted me to pay whatever is in the contract. Only mistake i did was not to check with him about the fuel before I left the place.

Sanjeev B. 
Rating:
1.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
2.0

The truck was dirty and had trash. The knob was missing from the temperature control and the heat couldn't be turned off. Had to ride with the window open. I had the rental for 2 hours and drove 10 miles but was billed for 186 miles and 14 gallons of gas. This has not yet been corrected. The only positive was that the people working there were very friendly.

Alice S. 
Rating:
1.0

Truck was very dirty, filthy, not clean in all areas - exterior, inside cab & inside truck bed. Mud everywhere. Had to sweep out before loading. Reserved appliance dolly and blankets when reserving but neither available at pick up location- what's the point of listing as option on your website?? Worst rental experience- probably won't have time to do negative postings....

Douglas G. 
Rating:
1.0

When I arrived to the location they did not have the 20' truck I had reserved. They only had 10' trucks. And the truck I was given was dirty inside, and had remnants of a broken glass mirror.

Patrick C. 
Rating:
1.0

The appliance dolly wasn't there. I had to go to 2 other sites to get one…wasted time, gas, money - not cool.

Justin W. 
Rating:
2.0

I reserved the cargo van well in advance; still I was asked to pickup the van from different location because of the unavailability at the location closed to my place. At the new location, I had to wait for couple of hours to get the van because there also it was not readily available. I am charged $11 extra without any reason mentioned.

Chetan C. 
Rating:
1.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
4.0

I would appreciate verifying the beginning mileage with the attendant and not have to wait for an email verification.

Estella G. 
Rating:
3.0

Truck was very muddy on the outside. Floor of cab was muddy. Steering wheel and door were dirty. Cargo area was swept but sill had a layer of mud/dirt on the floor. Gas was very low so had to fill before departing. Truck was parked in very close space so was tricky to get out.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
1.0

Computer system is lousy and could not use cash had to have credit card ridiculous truck needs work was dirty hardly no gas I was overcharged for 2half hours..gotta do better than this..

Sharon S. 
Rating:
3.0

Reservation was moved from the one I usually go with by UHaul. People were nice, able to get in and out quickly. Problem They didn't have any moving pads which I had specifically reserved. He said UHaul doesn't give him any and doesn't ask when they move the reservation. I ordered them for a reason.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

ERICH F. 
Rating:
5.0

Customer did not leave a comment.

TYRON H. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

DIETRICH Y. 
Rating:
5.0

The station manager is the most courteous and pleasant that I have done business with in years. The prices are fair and reasonable. I used to bring my vehicle her for gas all the time too, because it seemed to last. It isn't watered down like the more familiar convince stations. Any I will definitely be getting my uhaul rentals here from now on.

DARLENE G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
2.0

Customer did not leave a comment.

Caitlin L. 
Rating:
4.0

Customer did not leave a comment.

theodore N. 
Rating:
3.0

Customer did not leave a comment.

NIKERA L. 
Rating:
2.0

Mileage on vehicle did not match contract. Notified location. They documented fact and stated they would correct but that the individual who could do that was not in yet. Never got corrected in system. I had to have a discussion at drop off location and show them the pictures I had made to support that.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Nothing! The gentleman who helped me was very friendly.

Leslie C. 
Rating:
5.0

Great customer service! Picked this up at a local gas station and the man who worked at the gas station was friendly and helpful, would definitely utilize this service again.

Heather T. 
Rating:
1.0

I had the worst experience ever. Nothing was explained to me. I was overcharged I called to speak to someone and they kept hanging up on me. Very unprofessional!! Would never rent a U-Haul from them again nor would I ever recommend

RACHELL M. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

Ok

JOHN J. 
Rating:
3.0

Customer did not leave a comment.

TYQUAN C. 
Rating:
4.0

We rented the truck using the internet and everything went very smoothly, good experience

Michael R. 
Rating:
5.0

Pick up and drop off process was very quick and staff was friendly

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE Z. 
Rating:
2.0

Customer did not leave a comment.

RONALD A. 
Rating:
1.0

If I'm doing all the work I should get an employee discount. They said they had no equipment available. Told me to go online to find what I needed. For it to tell me they did have a truck.

Daniel M. 
Rating:
5.0

The rep was helpful, and very professional.

ELMORE S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Perfectly smooth reservation

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

Given a half tank of gas and the guy giving me my truck hit my car

Dolores L. 
Rating:
5.0

Customer did not leave a comment.

Blaizon M. 
Rating:
5.0

Na

EVAN M. 
Rating:
5.0

Customer did not leave a comment.

JANET T. 
Rating:
5.0

The online check in was a bit clunky. It is a great idea but needs improvement.

Joseph C. 
Rating:
5.0

this location always provide the best service.

Bonita J. 
Rating:
3.0

I am having an issue with the amount of mileage I was charged. I am waiting a call back to understand why I was overcharged for the mileage.

Megan H. 
Rating:
5.0

Stay the same

JONATHAN D. 
Rating:
5.0

No hassle drop off, friendly service.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Customer did not leave a comment.

HARRISON K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
1.0

Bad service

KAHLED A. 
Rating:
4.0

U-Haul changed the pick up location on me, for the 2nd time, and I am very upset about that. If I pick a location on the website while making the reservation, and it shows the truck I want as available from that location, I do NOT want that location changed on me!!! In this case, the opening hours did not meet my needs, and I had to drive much longer (and pay for more miles) than the location I had picked. Customer support was not helpful at all the first time I called.

Peter F. 
No reviews have been submitted for this location.

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