Customer Reviews for Route 72 Exxon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service

Rating:

3.0

Check in was easy and employee was friendly but truck was in awful shape. It was parked on a curb, the cargo area was full of trash, the alignment was so messed up the truck doesnt drive straight. It shook like the tires were going to fall off every time we went over 40mph, and it even shut off and lost power while we were driving.

Rating:

3.0

The only problem I had was the fact I was using the mobile app and it told me to drop the key in the drop box. But there was no drop box. The gas station attendant told me pretty much that he was the drop box.

Rating:

5.0

Quick easy pickup and return.

Rating:

5.0

Great service. Easy to gas up vehicle upon return. Friendly staff.

Rating:

4.0

Lots of trucks! Easy drop off.

Rating:

2.0

Had question about a charge was rude & hung up in my ear

Rating:

1.0

I usually take pictures of the dash boards to have for proof, however this time I was unable to do so, and I paid for it. This location charged me an additional 100 miles and gas. I only drove 36 miles and fueled back up at their EXXON location. There was service lights on the dash board, that kept me from taking pictures, the truck drove sluggish and since I picked it up after hours I couldn't return for a new at that moment. I contacted the location and got the run around and was given another number, but never received a call back. Ultimately, I had to dispute it with my bank, waiting for the outcome.

Rating:

2.0

Truck was covered in mud and leaked gas

Rating:

4.0

Very friendly staff at this location. Would highly recommend this location to anyone.

Rating:

5.0

Awesome

Rating:

1.0

Truck was loud, had no power accelerating, muffler fell off and was dragging the ground, leaking truck left a spot in my driveway. Didn't have any of the add on accessories I requested at time of pickup. Worst moving experience of my life.

Rating:

3.0

Truck was very dirty. The fuel tank was only 1/4 full and I was charged $15 extra for Safe Move coverage that I never requested for.

Rating:

3.0

Nothing to major I just feel as though I shouldn’t have been charged what I was charged due to the inconvenience of not having the equipment I requested. I was on a time limit and a dolly , & the furniture covers would’ve made things More convenient.

Rating:

5.0

Everything was great. Using your mobile device is quick and easy. It is very convenient and reduces a lot of paperwork.

Rating:

3.0

Didn't have any blankets or dollies. Just the truck

Rating:

1.0

My bill had a drastically incorrect mileage charge. I have emailed U-Haul but have not even received an acknowledgement, let alone an explanation or apology. Please contact me to resolve this issue ASAP.

Rating:

3.0

Nothing.

Rating:

2.0

I was moved to drop off at this location instead of my original, and was turned away by the business owner because I had a tow dolly. By this point, I had already unhooked the tow dolly myself and begun the return process on my phone. I was then told on the phone to go to another location which induced an extra mileage charge. This return experience was unacceptable and extremely frustrating.

Rating:

3.0

Drop-off was quick and straightforward; at a gas station so the person receiving the truck basically just took the keys and sent an email receipt.

Rating:

5.0

The person seemed to walk me through what I needed to make my drop off easy.

Rating:

5.0

Very good

Rating:

2.0

This location only has one individual capable of renting U-Haul equipment - Sonny. I had to speak to him on the cashier's phone. FWIW, Sonny was fine - he found my reservation and got me out the door. His cashier, on the other hand, just bad-mouthed U-Haul constantly the entire time I was in the store. She said that my equipment probably wasn't there, and that she "didn't do U-Haul". A very negative experience for a U-Haul customer. The truck I rented was another matter - it was dirty, there were only 3 moving blankets instead of the 10 I ordered, and no furniture dolly on a day when we were moving heavy furniture. Also, the oil light in the truck was on, and it was a quart low. I added a quart of the recommended oil per the truck engine. I would like a refund for the dolly, the blankets, and the oil.

Rating:

4.0

Be clear on the refueling requirements.

Rating:

1.0

THE SIDE MIRROR ON THE DRIVERS SIDE WAS BROKEN AND SWIVELED FREELY, WHICH IS A HUGE SAFETY ISSUE. WHEN I POINTED IT OUT TO THE MANAGER, HE SAID HE FORGOT TO TELL ME ABOUT IT. THE TRUCK WAS DIRTY WITH A CURTAIN ROD REMAINING FROM A PRIOR MOVER. I ORDERED 24 MOVING BLANKETS, AND THERE WERE NONE, AND THE EMPLOYEE HANDLING THE RENTAL SAID HE HAD NONE. IF I HAD BEEN INFORMED THAT NONE WERE AVAILABLE, I WOULD HAVE USED ANOTHER UHAUL DEALER. HOW CAN YOU RENT A MOVING TRUCK WITH NO MOVING BLANKETS?? I'VE USED UHAUL SEVERAL TIMES (CALIFORNIA, COLORADO, AND DELAWARE), BUT I DOUBT I WILL USE YOU AGAIN.

Rating:

5.0

Everything been good for me every time I rented a U-Haul truck the people has been very helpful and nice .I would recommend.they never tried to get over

Rating:

3.0

The van had a bag of trash in it still from the previous user, and the floor was covered in dirt and had wet spots. The miles were calculated wrong for my trip, they added an extra 10 miles because the starting mileage was wrong, so I was overcharged. The check in/out process should be more clear, and the truck should be inspected and the mileage written down between users.

Rating:

5.0

Everything went well.

Rating:

1.0

The ineptness was a nightmare!

Rating:

5.0

I only dropped off the keys. The gentleman is friendly.

Rating:

1.0

We dropped off the truck on the same day, and the attendant just took our key. No paper work, we would have to come back the next day to get the cash. We went back AGAIN only to be told uhaul would send us a check

Rating:

3.0

Driver side view mirror was not working , it spun around or remained facing in the opposite direction when driving. Very dangerous and not able to be adjusted.

Rating:

1.0

Got the wrong truck and I was billed for different truck and wrong milage and still trying to get the bill fixed.

Rating:

2.0

Pickup was easy but return was awful. Didn’t properly check in the vehicle then charged me twice. Both charges were incorrect. Had to argue with the employee to get my money back. Still not completely correct. Will definitely not use this location again.

Rating:

3.0

1. There was trash in the cab from the previous user. 2. I had ordered moving blankets and they were not provided. 3. They put the gas level at 1/2 tank but it only had 3/8 which meant I would have had to put extra gas in for the return.

Rating:

1.0

I would never rent anything from U-haul at all. When I was renting the truck, the customer service person told me that I’ll receive an email for the miles and gas and all. I never did. When I return the truck and filled the gas more than I supposed to and I got charged for the gas. When I spoke to the person when returning he said he doesn’t know anything even though he saw me that I was filling the gas. I called customer service for the charge, I was told that it was too early and I get charger for it. Ridiculous service ever. Would not do business with it.

Rating:

1.0

The cashier who rented me the truck, stole my credit card info and put charged for $47.21 at the store. I did not buy anything at the store. He also did the same last year for $20 when I rented a truck from the same location.

Rating:

2.0

Truck was dirty and this site did not have any equipment. I wish I was told those before selecting this place.

Rating:

5.0

Very honest. Called when we forgot to get our change for the fuel.

Rating:

5.0

My pick up location doesn’t charge tax but you charged tax on the drop off location.

Rating:

2.0

I had reserved 24 blankets and there NONE available!

Rating:

1.0

This location has put invalid details like more miles , wrong returned date and time...Charging double ..not a good provider..

Rating:

3.0

Staff person was a little difficult to work with in regard to parking the van… hand motions didn’t make it easy to know… actual speaking would have been helpful

Rating:

5.0

The individual working at this location was very nice and provided good guidance when I asked questions.

Rating:

3.0

We ordered a hand cart and were charged for it but did not receive it. When we called another location they said the had one we could get but when my husband got there to pick it up nobody was there and they were not answering the phone. So we had to go buy one for $60.

Rating:

3.0

The person inside was very rude to myself and other customers. She was wearing a mask and screaming at us to stay back. If she doesn't like her job,she shouldn't be working with the public.

Rating:

1.0

The lady behind the counter was violent and threatened me. She had me stand behind a counter and talk to an agent over the phone. She got mad cause I asked a visiting employee not to stand too close to me because he hovered over me with Tony credit card number and she flipped out calling me racist names and other expletives. I am a corporate account user and disappointed and will no longer spend the company’s money on this company we will research Penske or rider,

Rating:

1.0

It was a horrible experiencing for our family. The truck we requested and reserved 2 weeks ahead of time was not available. We had to get a smaller truck which made our movers length of work longer and cost us more than we anticipated. I would not recommend anyone to rent from UHaul. Not trust worthy.

Rating:

3.0

The online reservation process was pretty straightforward. My first complaint was it didn’t allow you to set a drop off time. When I contacted U-Haul to change it to later in the day, from 9am, there was a $45 charge to do so. My second complaint was when I made the reservation, I didn’t not see anywhere that the reservation would be cancelled if not picked up one hour after the reservation time. I had an emergency and was unable to pick up at the scheduled time, but didn’t think anything of it because I had paid for the reservation. As I was on the way to go get it, I saw I had an email from U-Haul cancelling my reservation. In the email it stated “if you have not requested this change, please call..” so I did. Here’s my third and biggest complaint - in person customer service. The young lady who answered my call was so rude!!! It was as if I inconvenienced HER with my call. Based on the background noise, I’m guessing she was working from home and I interrupted her show. She actually hung up on me after the changes were made for my reservation. It made me happy I was able to do the bulk of the work online.

Rating:

1.0

I got overcharged for so many things

Rating:

5.0

The van was relatively clean. The pick up location was clean and service excellent. My complaint is with the overwhelming stale cigarette smell in the van especially with the AC running. If u aren’t going to make these vehicles non smoking u really should make renters aware

Rating:

3.0

Better signage and review of the vehicle with someone in person.

Rating:

5.0

Everything was great. They need to answer their phones though

Rating:

1.0

Terrible. The rental was dirty (full of dirt/debris) and the AC stopped working several times (it was 90 degrees outside). I also ordered a dolly which wasnt there and the lock to the truck in the back was broken so had to use my own old gym lock...terrible 1st time experience. The customer service rep on the phone also initially had my order set up for the wrong time (I asked for 7 am and the email I received was for 4 pm had to call again) then the next person I spoke to had system problems so after repeating a drivers license number several times, wasnt able to update my order. Exhausting time consuming and overall negative experience.

Rating:

1.0

Van inaccessible for 30 minutes. Oil light and low tire pressure lights on. Gas was barely 1/2 full and when I returned it the same way I was charged!!!!! Completely unacceptable, lucky I wasn't stranded. Horrible, horrible, horrible

Rating:

1.0

I am sad to tell that my total experience was very terrible. When I went for pick up at 0600 pm I was told that we have your reservation but we don’t have truck, manager asked me to call customer service center for claiming no show up $50 then I called customer service center and upon the intervention of customer service representative I was provided another truck of different size with the same price. It wasted almost 30 minutes. Later on when we started the truck, it’s sound was weird making too much noise. We told the manager he said we have only this truck. We have no other option. And above all I hardly drove around 15 miles and I am charged for 45 miles.

Rating:

2.0

The vehicle fleet. The seat belts should work on both sides. Old models should be discontinued.

Rating:

1.0

The truck that I used was very loud and the motor was knocking it sounds like the engine was about to go bad this truck should not be used until it is fixed I need some of my money back please send someone out to check this truck also the air does not work this was a bad day

Rating:

1.0

My experience picking up the truck is beyond acceptable. The woman in the store absolutely lost it when I arrived and asked for a truck. She said I needed to call Sonny. She picked her cell phone from her pocket and called Sonny and then handed me the phone. I had to detail my credit card information in a crowded store with a person on her cell phone. the truck wasn't parked under a tree, it was parked in the tree. The branches were crushed against the windshield and filthy and unsafe to see through after I got it out. There was trash and blankets in the back of the truck. I left the location with no contract and no proof I selected the insurance. The computer used for rentals looked like it was hit with a hammer. How did you let your brand go so far down hill? I should be reimbursed for having to clean the truck and wash it when I got home before taking it on the road.

Rating:

5.0

this location was very helpful. UHaul on the otherhand is a nightmare. 20minute on hold times, and then they hang up. Then another 20mintues when requesting a callback

Rating:

3.0

it was a 40 minute drive out of the way for us...but other than that it was great

Rating:

1.0

had to wait 30 min. for the man who knows how to work the system to arrive. he gave me the key and told me go out there and find my truck between 30 trucks. I found it on the grass above a curb. it took me 30 min. to get it out.