Office was dirty. Worker was not wearing a mask and safety measures were not in place. Very little information about anything was offered - extra options like pads and straps, how to return the vehicle, etc., was offered. Truck was very very dirty - food, spills and trash throughout the driver area. Gas cap was broken - came off without unscrewing it. Was afraid I wouldn't be able to get it unscrewed and then back in place.Lennon S.
Customer Reviews for Rowe & Rowe
(U-Haul Neighborhood Dealer)
Lancaster, PA 17603
(This is also know as Trailer Village)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cody J.
Customer did not leave a comment.doug W.
Customer did not leave a comment.TAMMIRAJENIEL H.
Customer did not leave a comment.Joshua W.
Very friendly and accommodating staffMark M.
Customer did not leave a comment.MICHAEL W. | Overall Experience
The pick up of the rental was easy, as was the return. All went well. Thank you.John M.
Service was great and treated very professionallyJose N.
Customer did not leave a comment.Donna M.
Uhaul was horrible. Not safe. Drove horrible. Was revving, rpms was to high. Back door had to be forced shut. Break issues. Made noises. I fell from the hitch and injured my wrist and knee. Worst truck ever. Will never rent from this place again.James M.
Help with returns more actively.Michael S.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Jonathan F.
I do not understand the two $18 dollar extra charges on my billSalima C.
Was told to follow the instructions on drop off box. Everything was guided through onlineBOZHENA S.
Still never got my refund.Autumn T.
Customer did not leave a comment.Richard P.
uhaul is a valuable part of our business, their consistent good service is much appreciated--mark/ north american van lineschristian D.
People working there were very pleasant and helpful.Jack K.
Customer did not leave a comment.Whitney B.
This location found how very unsafe my vehicle was hooked to the carrier couldn't believed it was done that wayJOSEPH E.
Customer did not leave a comment.felissa B.
Online pickup didnt work and the person working had poor customer service.Andrew H.
Send them to the bigger Lancaster, PA uhual store.Eduardo T.
Working out of a shack. Customer service was lacking.Molly O.
The van was a little beat up. Rattled a lot when driving!joseph D.
I have never been disappointed with Rowe & Rowe. Staff is always on the ball, pick ups and returns with no problems, pleasant, friendly and a real pleasure to work with. I have already recommended people there and will continue to do so.Claire G.
This location was not "clean and inviting" as you asked of the drop off location. The one person at this location was the person that was supposed to be at the Columbia location where I was originally to pick up the truck. Due to this error our moving was delayed by 2 hours.Jacqui C.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Roman A.
Customer did not leave a comment.Wendy M.
Customer did not leave a comment.Phil S.
Customer did not leave a comment.Michelle S.
Customer did not leave a comment.Barbara B.
Very quick checkout. Everything went super smoothly.Chris W.
Very friendly and helpful. I will rent from here again!CHRIS N.
I was not aware that there was a mileage limit until I returned the truck and had to pay an additional fee.Michael S.
Customer did not leave a comment.LISA E.
Customer did not leave a comment.Zachary D.
No improvement needed. It was perfect. Truck was clean and ready on time. Office person was helpful.Mary Jo M.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Roger G.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Santiago R.
The app check in is the worst thing I've ever used. Slowest thing there isJennifer D.
Easy process to rent the trailer. In and out quickly. Great to interact with to complete the processCharles L.
Outstanding customer service! Thank YouGarry H.
Pick up through my smart phone was great!Andrew M.
Customer did not leave a comment.jeff S.
The Mobile check in process was slow and inefficient. The vehicle wasn't clean and had trash from previous user.Thaddeus L.
Make sure the total miles driven is actually what the person drove and not more.Joshua G.
Customer did not leave a comment.Garry H.
Love working w the ownernancy M.
It took me an hour to rent the truck once I arrived and then was charged for furniture pads that I never recieved. Returning the truck was also a nightmare.Heather M.
Check in was very fast, great people to deal with, check out was very easyJOHN C.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.Tariq G.
Customer did not leave a comment.CHRYSTAL S.
Customer did not leave a comment.mike W.
Very friendly and helpful.Scott N.
Customer did not leave a comment.Jesse H.
Shane was informative and professional. Thanks.Kenneth C.
Charge a different price than what was quoted on the reservation. Was charged an extra day because I picked up at 12:05 instead of 1 PM. Cargo trailer was not in good shape and leaked causing contents to get wet. Return the trailer at 10 AM on the day it was due back at 1 PM and there was no one there.Steven B.
I ordered my pickup at East Petersburg location and was redirected here. This is the second time U-haul has done this. If I am to be charged mileage, then U-haul should not redirect my pickup to a different location. I will never rent from U-haul again. Service was awful.James M.
Quick and easyMark O.
windows were filthy. truck was old , well over one hundred thousand miles. But was satisfied with customer service. and reservation.anthony M.
This is my favorite place to rent, they are friendly people.Miguel V.
I ordered a pickup truck. They did not have either a pickup or a 10 fott truck. The truck was not swept out and there was just chaos...I did not get charged on the appliance cart as a way to assist which i appreciated. I struggled to get the appliance cart onto the truck only to find out i was told the wrong truck. Just not a smooth experience...I didn't like at all driving that big of a truck.Lisa A.
Customer did not leave a comment.James H.
Great customer service, BUT,,,,,, I got a call today from Uhaul 216 number and said the trailer wasn't returned. The Lancaster location set up the return for Middlefield Ohio instead of Orwell Ohio. I specifically said Orwell Ohio for return several time and clarified the spelling to the guy. So how did it get put in the system for Middlefield. I don't even know where that is !!! Attention to detail is crucial.....scott H.
Customer did not leave a comment.Erwin M.
Super fast drop off, super nice peoplealejandro A.
Customer did not leave a comment.Oppong A.
Customer did not leave a comment.Sabra B.
Customer did not leave a comment.Robert D.
To help with social distancing, we stayed out of the office while they dealt with another customer. A couple chairs outside would be nice. Thanks!ANITA O.
It was perfect!NATHAN L.
I rented a dolly, but there was no dolly in the truck. The truck that was rented to me had a soda bottle stuck under the windshield wiper. Also, the wind shield wipers it self was not functioning, that does not pass state inspections. I've rented U-Haul a my entire life, but after this experience I may switch next time.Cory E.
Customer did not leave a comment.JOSE O.
Make sure you have the right email for the customer you are trying to contact Also I better not receive any charges for this rental I did not receivekenny B.
Customer did not leave a comment.Sarah N.
Customer did not leave a comment.DAFFNEY T.
I put. Reservation in for Willow Street I got up there they didn't have any so they sent me down to Columbia very rude people down in Willow Street . I had to drive extra miles to pick this uhaul up. Then any other uhaul places always walked around the trailer with me pointing out all the marks. Well this guy didn't do that he didn't seem to want to do anything. He goes we check it out when it comes back. I will never deal with uhaul againMarci B.
They were closed when we dropped it off, so not much to rate thereChristopher S.
Customer did not leave a comment.Benjamin R.
First time doing anything on line very easily handled. Thank you for making our move easy.Marycatherine C.
Nice people for returning equipmentJames M.
Customer did not leave a comment.Deanna K.
I would look into your customer service and make sure they do their job properly this way other people don't have the experience what I did thank youAdmen N.
When returning the rental the web site would not allow me to connect online it was very frustrating. Even though I knew it was after hours I thought I would at least be able to leave a message on the answering machine. This was not availableJames S.
Truck was dirty. Went to pickup truck and it was not set up for truck share and the office was closed. Wasted an hour of time trying to get the truck. When we returned it the person was not able to process payment and said they would take care of it later.Alex G.
Smelled like smoke. Our truck was not returned so we had to rent a larger truck and they charged us...that was poor customer service.Shawn M.
Customer did not leave a comment.David R.
If you can not read English you should not be driving on our high ways. Change your policy for checking in or pay $20 fee is like a waitress telling a customer they owe 39% tip or else.Daniel H.
Customer did not leave a comment.William M.
When I went to pick up my truck at my first location, the first location on Columbia ave did not have the 20' truck, so I had to get a second Uber and go to the second location. The management at the first uhaul rental was no help at all, and actually did not care or did not feel the need to help this inconvenience. The second place 2801 Columbia, was great and the complete opposite that the first place. The first place was such an inconvenience and the customer service was awful.Philip V.
Everything was great except the truck had a really bad smell!LEIDA C.
Instructions on doing a self checkout if after hoursandrew H.
The two employees never left the building. The mileage and gas was wrong, cab dirty with food scraps left in cup holder, headlights dim, had to drive with high beams on the whole time, windshield water was full but did not work, windows dirty inside and out.margaret M.