Customer Reviews for Rowe & Rowe
(U-Haul Neighborhood Dealer)

667 reviews

2801 Columbia Ave   Lancaster, PA 17603
(This is also know as Trailer Village)

(717) 392-1493

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 392-1493

2801 Columbia Ave
Lancaster, PA 17603
(This is also know as Trailer Village)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Carlos Miguel N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Update business hours on website

Kevin P B. 
Rating:
4.0

Customer did not leave a comment.

Alex M. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Ana D. 
Rating:
4.0

Location was easy to find staff was helpful. Remote checking via app was goofy and confusing.

John M. 
Rating:
3.0

I choose a different pick up location and it was changed to this location and no one let me know. It was even still on the reservation.

Ryley K. 
Rating:
5.0

Awesome service. In and out with little to no wait time. Outstanding experience.

Hector E. 
Rating:
1.0

Absolutely horrible service. Truck was dirty and stinking from inside. Insurance unreasonably overpriced. On top of that, you crooks charged me 230 dollars for just two days of renting a truck. Shame on you and your business. Fuck yourself 🖕🖕🖕🖕🖕🖕🖕

Omar T. 
Rating:
5.0

Customer did not leave a comment.

Farley R. 
Rating:
5.0

Customer did not leave a comment.

Ivan O. 
Rating:
5.0

Very friendly, a pleasure to do business with!!

Pamela J. 
Rating:
3.0

This was the second time I used this location. The first time I was overcharged 4 miles and this time I was overcharged 10 miles. I guess someone is pocketing the extra! Will not recommend or even use this location again!

Martha C. 
Rating:
4.0

Friendly staff. Helpful with hook up and drop off. Will go there again any time I need a truck or trailer. It was so easy!

Johanna S. 
Rating:
5.0

Easy drop off

Frank K. 
Rating:
4.0

Customer did not leave a comment.

Raymond W. 
Rating:
3.0

The Columbia location did a great job of taking care of me. YOur system, however, did not. You moved me to a location many miles from where I needed it, and then charged me extra mileage!!!

Paige M. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
1.0

Our u-haul was not ready at the indicated time and I don't believe we were valued as customers.

JUSTINE L. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
4.0

Uhaul needs to do a better job of making sure the right truck is used and have better communication.

DENNIS K. 
Rating:
5.0

Customer did not leave a comment.

Kristine M. 
Rating:
5.0

Very courteous and friendly customer service.

Nevin M. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Very helpful throughout the process.

STEPHEN S. 
Rating:
1.0

This vehicle smelled horrendous. The door also didn't shut properly. I felt extremely unsafe using it.

chad B. 
Rating:
2.0

The truck was filthy. With covid I believe it should be cleaned and sanitized after every use. It was very dirty inside. I have pics. If I wasn't busy and in a rush I would of had them clean it before I took off. But the employees did good with getting me the keys and having me in and out. Just the cleanest was lacking big time. I left it the way I got it. Hopefully they cleaned it out and not just checked the odometer

Rasheen G. 
Rating:
5.0

Customer did not leave a comment.

Felix P. 
Rating:
2.0

The office inside was unorganized and dirty. The guy who did the return was not sociable and both associates were not in any kind of uhaul shirt. They book looked like they just got out of bed. I'll use uhaul again but not this location.

Bryce R. 
Rating:
5.0

Customer did not leave a comment.

Adina F. 
Rating:
5.0

I made my reservation July 15 so I thought I would be guaranteed at truck on July 30. I got a call the morning of July 30 saying they did not have a uhaul for me. I was so upset because we were moving our stuff out of our storage unit and had to be out by the first. I got a call back 20 mins later saying they had found a truck for us. It was a good news but I don't feel like I should have gotten this call in the first place my reservation was made so far out in advance that I thought I would have no issues. This was more stress that I did not need. Then on Saturday on the way to our new house the truck is smoking and over heating and we needed to call for road side assistance. Luckily we were at our new house unloading it so we could get it unloaded. It did take the roadside assistance like 2 hours to get to our house. But he fixed the issue.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Not sure if it is possible to change, but the unloading ramp in this truck seemed shorter and steeper than some I have seen in the past.

theodore J. 
Rating:
3.0

Customer did not leave a comment.

REINALDO R. 
Rating:
4.0

Customer did not leave a comment.

Maricely R. 
Rating:
4.0

The staff are professional, helpful, and friendly. The lot is large and easy to come in and out of. The truck was filthy. The cup holders had used matches and sticky residue. The seats and floors were dirty.

Sherri Y. 
Rating:
5.0

The folks at Rowe & Rowe where awesome! Very friendly and easy to work with. I'll definitely use them again!

Stewart H. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
3.0

I rated the equipment not well maintained because somebody noticed that there was a large bubble showing on one of the rear tires which is very unsafe and dangerous if it would have popped.

David H. 
Rating:
4.0

The van was very dirty with dust and what appeared to be cement crumbs. The oil change light kept coming in and the fuel gauge did not work.

steven H. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Always very courteous and professional. Love this location

Kevin P B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
2.0

I was charged for gas and I had put gas in the truck before I returned it and I have pictures of the gas and the mileage

Travis V. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

elvin V. 
Rating:
5.0

Customer did not leave a comment.

Jonathon W. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
1.0

Uhaul was dirty. Truck and equipment wasn't available and charges for rentals were incorrect

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
3.0

What I ordered wasn't good or correct

Maurice B. 
Rating:
3.0

Customer did not leave a comment.

Yesenia P. 
Rating:
5.0

Very friendly and courteous

Jack R. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Two very friendly, efficient, and knowledgeable people running this location.

Kenneth S. 
Rating:
5.0

The UHaul rental location was very professional and I cannot think of any way they could improve. For UHaul overall, though 1) I think UHaul needs more customer service help on weekends, as wait times of 40+ minutes are rough. But this could be a side effect of Covid-19. 2) I have never been able to receive text messages from you, whether for 2FA logins or something manually generated by your service/support group. This was over multiple days. My carrier is T-Mobile. I may contact T-Mobile for their advice, but would also be happy to help you troubleshoot this if someone wants to contact me. 3) It is silly to expect customers to take wide shots of the trucks when dropping them off after dark. Most UHaul locations don't blanket their parking lots with flood lights and smart phone flashes are useless. I would appreciate your check-in policy would reflecting this.

Todd O. 
Rating:
4.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan D. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

the online process between whether picking up by representative or by key box was not clear. This is a Uhaul online issue I feel, no fault to this location. Poor communication and instruction leading to pick up, again no fault of this location to my knowledge.

Matthew E. 
Rating:
5.0

I did mentioned it in my previous review that the purpose of online checkout is meaningless when the personnel has to do it all over again. Please have to only confirm my driver license and let us go our way. We did enjoy doing it only because time was of the essence. I thank you for letting me share my input.

Dawit A. 
Rating:
5.0

Customer did not leave a comment.

Kyle Z. 
Rating:
5.0

Customer did not leave a comment.

farid B. 
Rating:
5.0

I have completed every required that it needs be filled out to rent the trailer; however the personnel who was handling the transaction goes through it all over again. I did not see the sense of online checkout when I have to repeat the whole process again at the office. I have been renting equipment from u hall for sometime now. Confirming my driver license with my input should have been the only thing that it needs to done.

Dawit A. 
Rating:
4.0

Customer did not leave a comment.

Luann B. 
Rating:
2.0

Office was dirty. Worker was not wearing a mask and safety measures were not in place. Very little information about anything was offered - extra options like pads and straps, how to return the vehicle, etc., was offered. Truck was very very dirty - food, spills and trash throughout the driver area. Gas cap was broken - came off without unscrewing it. Was afraid I wouldn't be able to get it unscrewed and then back in place.

Lennon S. 
Rating:
5.0

Customer did not leave a comment.

Cody J. 
Rating:
5.0

Customer did not leave a comment.

doug W. 
Rating:
3.0

Customer did not leave a comment.

TAMMIRAJENIEL H. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Very friendly and accommodating staff

Mark M. 
Rating:
5.0

The pick up of the rental was easy, as was the return. All went well. Thank you.

John M. 
Rating:
5.0

Service was great and treated very professionally

Jose N. 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
1.0

Uhaul was horrible. Not safe. Drove horrible. Was revving, rpms was to high. Back door had to be forced shut. Break issues. Made noises. I fell from the hitch and injured my wrist and knee. Worst truck ever. Will never rent from this place again.

James M. 
Rating:
3.0

Help with returns more actively.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

Customer did not leave a comment.

Jonathan F. 
Rating:
4.0

I do not understand the two $18 dollar extra charges on my bill

Salima C. 
Rating:
3.0

Was told to follow the instructions on drop off box. Everything was guided through online

BOZHENA S. 
Rating:
3.0

Still never got my refund.

Autumn T. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

uhaul is a valuable part of our business, their consistent good service is much appreciated--mark/ north american van lines

christian D. 
Rating:
5.0

People working there were very pleasant and helpful.

Jack K. 
Rating:
4.0

Customer did not leave a comment.

Whitney B. 
Rating:
5.0

This location found how very unsafe my vehicle was hooked to the carrier couldn't believed it was done that way

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

felissa B. 
Rating:
3.0

Online pickup didnt work and the person working had poor customer service.

Andrew H. 
Rating:
2.0

Send them to the bigger Lancaster, PA uhual store.

Eduardo T. 
Rating:
2.0

Working out of a shack. Customer service was lacking.

Molly O. 
Rating:
5.0

The van was a little beat up. Rattled a lot when driving!

joseph D. 
No reviews have been submitted for this location.

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