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Timothy P
Customer Reviews for Roxborough Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was smooth and customer service was excellent!
Paul SStaff was friendly and professional.
Randall KUnloading and dropping off was very easy.
Paula RStaff always seem to have technical issues with their system
Adam WVery happy with everything
Jonathan KJust a little convenience store where you can drop U-Hauls off on the side but wonderful clerks who add U-Haul on to all their other tasks. The website didn't work for them either time I dropped off so they emailed me the receipt later. Both times they stayed cheerful and pleasant and were very apologetic for the website, which was none of their doing and nothing to get upset about. Now that we've moved here, I will start buying my gas and burritos from this pleasant little place.
Val CThank you for making the entire process so easy! I also loved the yummy breakfast burritos to get us started : )
Mari OI checked in online so it was a fairly quick pick up so that was nice and the associate was friendly. I finished with the truck early so it was nice having mobile check in, although it was a little difficult taking pictures in a dark parking lot. But no biggie.
Julie CNothing. Great job!
Jeff NVery convenient drop off, always worried to be charged for things that aren’t my fault or applicable when a human isn’t there to greet you though.
Cheryl FYour application on line is HORRIBLE. Pushes to add everything and anything. Difficult to use. Time consuming and waste of time. Creates a NEGATIVE EXPERIENCE IMMEDIATELY Need a simpler app that doesn’t try to sell everything .
Dave LVery good service!
Donna MExcellent service.
John HThe truck wasn’t ready and the employee was never trained up to give out a truck. The windshield wiper fluid was empty, the wiper was dislocated and had to be fixed and there was no furniture/appliance dolly/hand cart as requested. Then the gas and miles were not same as on the back end as I returned with 1/4 tank filled and started with less than than as well the miles we off by 30+ miles it stated I went over and that didn’t happen, person on returning truck couldn’t do anything, would like refund of both charges plus the issues dealing with picking up truck. No way to charge a phone either
Geoff RThe whole process was very easy and quick!
Kristine JStaff was very helpful!
MADELYN MIt was a remote drop off via the application, with no interaction with personnel at the location. The app worked well.
Joseph BOnly challenge was the pickup process was long.
bob cBest experience Craig was so helpful
Kathryn LVery happy w/ our UHaul experience!!!
diane kYou are doing a great job with your employees. Thanks
Lorren BSo happy to get a rental truck from this location!! I have reservations in June as well.. I need to add a date do I call main office? I rented June 24 but I need it on June 26 as well would it be cheaper to just not return on the 25th?? Could you let me know thank you..
Donna MGetting started was a little slow. Several other customers tended to while getting uhaul computer running.
Andrew DCraig was very accomodating and he was nice and helpful with all of the experience dropping and picking up. Fair prices and definitely recommend for people moving in and out of the Roxburough Park area.
Collin SThe u-haul truck was filthy, unwashed, bugs, dirt on windshield, inside was dirty and the gas station attendant was not going to do anything about it. I will never pick up from this location again. I will choose a higher priced service then use them...they could care less. This location is hurting the good U-haul experience i have received in the past.
Tom PExcellent serv. Staff were amazing and kind. Very very clean truck. Low miles meant I felt safe with brakes in mountain driving.
Linda PThis was the most painful experience reserving a truck but not having it guaranteed. It was an awful experience and that business practice should not be allowed
Brian MThe young lady who assisted me did an excellent job in getting me a truck when I needed it.
deuane rHire competent people. Improve the customer facilitation and assistance. Very substandard facility in a quick stop gas station!
ROBERT CDid not help, made me get on the app to drop off uhaul. Didn’t make any attempt to help out whatsoever. Seemed annoyed that we were dropping it off there.
JUSTIN PEverything was perfect!
LAUREN PThe van had no washer fluid, the wipers were beat up, and the thing pulled pretty hard to the right. It had recently snowed and the snow was melting on the road. Therefore there was a lot of spray being kicked up onto the windshield. I had to stop twice to wash the windshield by hand at a gas station because the visibility was so poor and I couldn’t wash the windshield on the go with the fluid and the wipers. I don’t know who’s responsibility it is since I rented from a Shell station. So I left the recommendation as n/a on the previous question.
Jason WI was upset that 2 days prior to my pickup I was told I would have to go to this location when I originally wanted the Castle Rock location It was very inconvienent!!! Then told I would not have to pay for mileage and got a free day but the traffic to Littleton was bad nd took up my time!!!I have to move again in a few months I am thinking of looking elsewhere
carrie SThe 800 number needs to stop lying to people the Hudson location that originally had my order should not have been hanging up on me and change my rental reservation to a different location which is over 600 miles round-trip to pick up. But the location that I did pick up did a good job and I was appreciative
Stephen NThe drop off location was a gas/food mart. The person doing the check-in was by herself and could only answer basic questions. She was very courteous and nice, but she couldn’t answer my questions about the mileage.
Kerry WUnrelated to the location, I reserved a truck online and the truck was not available. I was told this, however, this resulted in me having to make multiple trips which were exhausting and unacceptable. I will not rent from Uhaul again.
Jessica JClean out the trailer before renting it to another customer.
Christopher HCustomer service was excellent from the phone call to the drop off. Recommend this location for sure!
Sean GI was told that the original pickup location (but changed to another because it would not be available when I needed it) would have two mirror extensions available for my SUV The new location had no mirrors available. Last minute with no notification and I didn’t have time to call or drive around town looking for them.
Gregg SWas charged $20 for late return despite returning trailer in correct day. No one was on site (it was Christmas so that makes sense). Also tried to check in via app but would not work.
Campbell CNo help with equipment review or hook up was available - convenience store employee was by herself running the entire store.
Dan CWait time at check-in considering I just completed everything online prior to arrival? No indication of amount of time To have rental back thinking the cost was for 24 hrs? Returned after 24 hrs to find out I was penalized with late fee doubling the initial stated cost!
Wynona KHorrible customer experience. Upon pick up of the rental truck, snow on the windshield. Had to clean myself the windshield from the snow. Ice on the windshield. Had to clean myself the windshield from the ice. Ice on the rear view mirrors. Had to clean myself the ice from the rear view mirrors. The rear truck gate/door could not be opened because it was full of ice. Had to clean myself rear truck gate/door so I can open the gate/door so I can start loading my stuff. Horrible service and horrible customer experience.
Ted RNot knowledgeable
BRENDA FHad paperwork ready for us. The only issue we had was that the truck was 15 miles away and we had a limit on mileage.. IE: we had to pay for the miles back to our house.
James WThis was a nightmare truck rental. The pick-up location was changed with no notification. Communication was awful. The truck was down sized from our original reservation. I would be hard pressed to recommend renting a U-Haul truck or renting one again. Budget and Penske are more expensive but their attention to detail and customer service are far superior!
Kathryn JI had reserved the trailer for a location in Conifer. This was switched to Castle Rock the day before the rental. A customer service rep could only get us as close as Littleton.
becky eThe Uhaul rental activity was secondary to the gas station's operation.
Bruce WFirst the computer system was acting up. The gas station attendant didn't explain our extra charges. It also seemed she didn't quite know what she was doing.
Ryan STruck was at a different location that what i reserved it, it was about 15 miles from my house.
Sam DThe pick up location was a gas station. The clerk working at the time did not know how to hook up the trailer I rented and had to keep stepping away from my transaction in order to assist other customers coming into the gas station/convenient store. This is clearly not the employee's fault. I am frustrated, though, that an additional (and qualified) U-Haul staff member was not available to help with the transaction and the hook up of the trailer. In the end, I had to drive the trailer (with malfunctioning electrical) to another location to receive the help I needed and verify that everything was connected safely and properly.
Greg SBill was incorrect and stated that I owed more money. Girl was busy taking care of customers in gas/food store while also taking care of my problem. Took forever before she was able to get in touch with U-haul because your lines were busy. However, once she got through, the matter was quickly and satisfactorily resolved. Had to unhook the trailer myself.
PETE L