Well the place in Kittredge didn't like as well. Hard to understand them very broken English. Got there at Kittredge the van was too small. They said it was a 20' truck. The cargo space was just short of 16' and the 30" attic. I was thinking that the whole cargo bay was 20'. The guy thought that the whole truck was 20'. The truck was not going to work. I called u haul They said it was a 20' truck. But worked with me to get a bigger one. Went with a 26' truck which is not the cargo bay size it is 23'. But it was big enough. You should explain that the main cargo bay is 23' + 31" of attic. I know I should looked closer to the picture showing the size. But when your busy moving you hear 20' or 26'. Not thinking it is not the whole thing. But did really like the 26'!! Very ez to drive and can see out! I'm a diesel engine guy but understand a lot of people wouldn't. But it worked well. Would get the 26' again!
Galen C
Roxborough Shell
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Littleton, CO 80125
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- 4.5 Average Customer Rating
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On the mobile app: it kicked me out of the return truck procedure. I opened the app back up (had not finished the pics, etc) and the app had listed my return as completed/closed and neither the attendant nor I were able to open it back up to complete the process. So, possibly a software glitch with the app.
RENAE RVery friendly and accommodating staff. Easy to work with.
DAVID LThe app to take picture of drivers license took over 20 minutes to work.
Wesley KI have used U-Haul three times now for out-of-state moves. The staff is always helpful, polite, and prompt. Your customer service business model is amazing; many other companies should look at what you are doing. This last trip, I did a load share and towed a trailer of someone else's stuff to Arizona, and I was compensated very nicely for this. It was a very easy process to pick up and drop off. The only issue I had on my last trip was the check engine light came on about 2 hours into a 15-hour trip. The truck technically ran fine, but the gas milage was not the best. The truck was comfortable and clean. I would recommend U-Haul to anyone. Mr. Jad Lanigan.
Jad L