Customer Reviews for Roy Equipment Rental
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nice person.

Rating:

5.0

From beginning to end, the service was easy and excellent. I will recommend this location and will use it again. Thank you

Rating:

5.0

Marco was very accommodating. He made our moving experience positive and stress free. Thank you very much.

Rating:

1.0

Wrong mileage charge and wrong name on invoice, please call me [redacted].

Rating:

5.0

Nothing

Rating:

5.0

First we were given the wrong address as the company moved and we drove almost a hour. Caused us an extra 1/2 hr. Then they didn’t have wiring harness. Had to drive to another U-Haul location for it, another 1/2 hr. Then an hour return. Not a good experience.

Rating:

3.0

I was overcharged for miles on the vehicle that I rented, because the owner did not go out and check for himself, but relied on what the customer showed him on their phone. I called them and they told me to call U-Haul which I did and Sophia C. was very helpful and very kind on the phone and helped me to report this issue. So Thank you Sophia C. from somewhere in the United States for all of your help.

Rating:

3.0

The staff at the location arrived 30 minutes later then what had been agreed to. Location not clean. Disorganized (even if they were moving).

Rating:

5.0

no air conditioning in truck

Rating:

3.0

I was told there would be moving blankets and a dolly for complementary use but there was nothing inside the truck.

Rating:

4.0

This location does not take incoming calls. It would have been nice to speak to someone to clarify things. The experience was very good except I think U-Haul should take responsibility for their locks not functioning in the cold. People who are moving do not have lock de-icer handy. This should come with the truck, in the glove box.

Rating:

1.0

We had to open the gate, make it through the snow that wasn’t cleared de-snow and de-ice the truck, the km were not recorded after the last customer, the back of the truck was filthy with dirt and garbage and blankets thrown around. Plus I wasn’t allowed to pick my own location and had to drive 26 minutes to pick up my truck which accumulated useless km that were not my choice. Worst location by far!

Rating:

1.0

Booked U-Haul online. Show up to pick up for 8. Location was not open until 9. U-Haul was locked in compound so I could not pick up with my online reservation as planned. Had to wait for owner of location to show up and let me in. Very unprofessional services

Rating:

4.0

The trailer did the job.

Rating:

1.0

I was treated very poorly upon the pick up of the truck in Casselman I was called vulger names by the dealer I do have a friend who witnessed it all and I'm about to file a complaint against Uhaul about this They gave me an unsafe vehicle I had no choice but to take it to move my family to our new address I still do not have my $100 deposit back yet I do want a little refund from this horrible experience I had to have roadside assistance come het the truck and I had to wait several hours Worst experience ever Refund my money is what uhaul can do

Rating:

1.0

The truck was dirty. There was mud on the dashboard upon pickup. The owner of the location was not on site at the time of the pickup. So an employee took my credit card number and driver license on paper. I happened to check the mileage before leaving and would have got charged 41 more miles as the they checked in the truck once I was gone with it and it had not the actual mileage indicated. Employee smoked inside the building. Not friendly environment.

Rating:

5.0

Really satisfied

Rating:

2.0

We were given a deal for pickup location by the U-Haul. When I picked it up the charge was more then the rep told me. When I dropped it off there was another charge. You are definitely a swindler.

Rating:

2.0

I got charged $62 more than I should, Now I am trying to get my money back, worst experience with u -haul.

Rating:

1.0

My contract No. 24510400. Very bad experience with U-Haul, no people come out to solve the problem. I return the truck on Dec 21 before 12:00 pm, and return the key in person at this store, However this store check me out on Dec 22 after 2:00 pm. so as to charge me $63.28 for one more extra day rent. I called the store [redacted], he told me call U-Haul customer service, I called customer service, she told me call Paul Parker [redacted], I called Paul, he do not answer the call.

Rating:

2.0

Sketchy and very uninviting. Small parking lot and nowhere to park the trucks.

Rating:

3.0

The location was dirty and had no idea I was coming and still took my personal information very uncomfortable situation

Rating:

5.0

It would be great if the website kept track of who has what equipment...i needed an appliance dolly..assumed there was one where I rented from to find out they dont have any so this made my move more difficult

Rating:

5.0

the shop was closed that day but spoke to the gentleman the next day and every thing was done properly,

Rating:

3.0

Great service other then the manager not being (on site) you need to call and wait for him. Truck was maintained other then a broken headlamp and snow covered

Rating:

1.0

Fking terrible

Rating:

2.0

Reserved a 10 foot truck and was forced to take a 20 foot. They charged us extra instead of honouring the price of the the 10 foot. This is unacceptable! Not the best experience:(

Rating:

1.0

The vehicle wasn’t there at the time of rental. I needed to wait 2 hours. The renter changed the contract, advising me to return it there, when in fact it was a one way rental. I had to call UHaul Traffic to get it fixed. On 2 Sep, I got a call from the guy who stated he was going to charge me $200 and called me an asshole.

Rating:

3.0

Average service

Rating:

3.0

There computer did not work , they told me that uhaul did not have got support to them. So I had to use my phone data to do the transaction when I picked up the trailer. Besides that they were friendly and helpful. They did help me hooked the trailer.

Rating:

5.0

The manager was extremely nice and very helpful. We arrived to p/u the truck and was on our way within 10 minutes. Great service!!

Rating:

5.0

Equipment ready to go & great service.

Rating:

5.0

Very quick service.

Rating:

1.0

This location is not good to drop any vehicle because of them i had to pay $45 because they put the timing wrong on my return even i returned before time

Rating:

5.0

I'm very impress with the place higher I'm not we are a food bank our truck broke we rent a van all that a clue month ago...but higher told us to change to a bigger truck they needed the van...we took the other we have no noise but it's the van we rented first.

Rating:

1.0

I had to go a 110 km out of my way, because the truck I did have in Cornwall, got cancel less 15 hrs for pick up then ,. The operator told me I was gonna get a 120 km free because of the mess up . Didn't receive it got changed my km which was was under and have picture to prove . Sent $ 150 in fuel where it was only going to cost me $40 tops . The experience twas horrible was truck shouldn't even be on the road shaked badly and top it all off ac didn't work .bad enough that you're moving and you have to deal with this. I am not close to being a happy customer at all.

Rating:

4.0

When I got there the vehicle had the wrong mileage and the wrong fuel level has marked and not so clean .

Rating:

5.0

The best u haul experience I've had this location was fantastic to deal with.

Rating:

5.0

I was in and out quickly and service was good.

Rating:

1.0

The truck I had reserved was not avalai le, custumer service not reachable. Lost a day trting to get someone to help. I had to go get another an hour ans a half from my home. Was supposed to drop off in Rouyn Noranda but when in Rouyn-Noranda the U-Haul location was closed and could not return the truck. Had to wait on line for 15 min to find out I had to bring the Truck to New Liskeard. 1:45 from Rouyn-Noranda. When arrived in New Liskeard the return adresse was now changed to Kirkland Lake, another hour further .....on top on this I was charged extra mileage. The truck was very dirty inside and the blankets also. Extreamely bad..bad...service et the experience ever.

Rating:

1.0

Had the wrong advice from a U-Haul representative. This end up by being charged 280$ without explanation or authorization .

Rating:

3.0

The owner at Russell location was amazing for helping me for the location I did pick it up was not ligit I went above and beyond to help to make sure everything was done properly thank you

Rating:

5.0

Everything was good thanks Marco

Rating:

5.0

Everything was excellent , nothing to improve ! Keep on the good work !

Rating:

4.0

The cargo van was rented for the local food bank. A small discount would have been nice.

Rating:

5.0

Customer service was pleasant, he was very informative.

Rating:

4.0

Not charge so much, I use the dolly for about 1 hour and a half and I got charged $71, when I believe on the website it says $45.

Rating:

1.0

Not happy seriously 89 cents per km... Or 1.43 per mile..... Your trucks make more than i do per mile hauling real stuff with tractor trailers. Plus to pay for fuel in a pig of a truck. 139 miles 115$ casselman to ottawa ottawa to cornwall back to casselman 404$ total absolutely dumb. I will be spreading the word

Rating:

5.0

Best experience ever with Uhaul

Rating:

5.0

Fantastic service!

Rating:

5.0

THE ONY SAVING GRACE OF DEALING YOU UHAUL WAS MICHEAL IN CASSELEMAN

Rating:

5.0

Staff nice and friendly