Customer Reviews for Royal Express Transmission & Automotive
(U-Haul Neighborhood Dealer)

135 reviews

389 N Main St   Panguitch, UT 84759

(435) 676-2262

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(435) 676-2262

389 N Main St
Panguitch, UT 84759

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margie G. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
3.0

I needed a truck in Cedar City UT. I had to find someone to drive me over an hour to get to the location, then they had to drive back and I had to drive back. Really made the U-Haul truck more expensive because of the extra gas.

Shannon E. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
Rating:
3.0

Closed, dropped off the truck on a Sunday and no one was around…

Mark C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Let the pick up location know about the rental and supplies being rented before the customer gets there to pick up the truck!

Logan S. 
Rating:
3.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Transfer trailers closer to larger cities

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

wayne S. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

shiela F. 
Rating:
5.0

Associate was very kind and respectful. Made the whole process fast and easy.

ADALBERTO B. 
Rating:
5.0

Paperless contracting, friendly reservation process, helped me hook up. Great day!

Jake B. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA JOAN R. 
Rating:
4.0

1.Gas tank was only half-full so I had to stop and get gas right away 2.I went online to see if my truck would fit on your car hauler and it said it would. after getting home it would not fit and I had to return the call Hauler. 3. I ordered online and I put my Hereford address in and it said I would get a discount if I took it to Sierra Vista. I did not get a discount and was charged full price.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Royal Transmission was very professional and welcoming. I was in and out in a few minutes. Thanks to the owner.

STEVE H. 
Rating:
5.0

I had a great experience! Stewart was awesome and answer all of my quest as then some. This was my first time renting a U-Haul and I would recommend Stewart to everyone I know.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Very sweet and reassuring phone advisors. Briana continued to follow up with us throughout the day until everything was resolved and they were very helpful.

Robert R. 
Rating:
5.0

Very happy with returning the truck.

Gary G. 
Rating:
3.0

Customer did not leave a comment.

chase G. 
Rating:
5.0

Customer did not leave a comment.

jeremy W. 
Rating:
5.0

Customer did not leave a comment.

russell B. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
3.0

I was given a price online of $29.00 per day for 5 days on a small 4x8 trailer. I checked availability with the local vendor and went down to pick it up. When I got there the daily rate had gone up tp $50.00 per day because it was a one way rental and not a local rental (I fail to see the difference with a 4x8 trailer). I was tol that the number of rental days would have to be 7 days, even though I did not need it for seven days. I was told i'd Be credited for any unused days. I should mention that I was using my own ball hitch and electrical power cord. Long story short, I paid twice what I was led to believe I would pay, and feel ripped off.

paul F. 
Rating:
3.0

Customer did not leave a comment.

leonard L. 
Rating:
4.0

Customer did not leave a comment.

ERICA C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Man is rude

Laurie S. 
Rating:
5.0

Stewart Ivie is the Business owner in Panguitch, Utah. He opened up His closed store so we could benefit from a U-HAUL Trailer. He sacrificed his time, money, inconvenience and extreme willingness to go above and beyond for a U-HAUL Customer. He demonstrated outstanding professionalism and putting Customers First. My go to Rental Store is U-HAUL and I'll make it my personal calling to tell everyone I encounter to rent from U-HAUL thanks to the “EXCEPTIONAL SERVICE “ I received from U-HAUL and Stewart Ivie. Thank You!

Jasper S. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Attendants were courteous and carefully checked the lights and safety chains.

don F. 
Rating:
5.0

Dropped the trailer off after hours. Parking lot had been cleared of snow which made the drop off easy.

Ron B. 
Rating:
3.0

Emergency Brake does not work well.

paul H. 
Rating:
5.0

Very nice place. I love Panguitch.

Melanie B. 
Rating:
5.0

Pick up was fast and efficient. I appreciated the help in hooking up the 6 x 12 trailer.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

Customer did not leave a comment.

Colleen G. 
Rating:
3.0

Not a whole lot of space to park the uhaul trailers. We got it but a vehicle had to be moved to make room

Stephanie P. 
Rating:
4.0

Customer did not leave a comment.

DIXON B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS J. 
Rating:
4.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Guy M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

After hours checkout online needs improvement, it is not the easiest to use, and requiring the pictures in an area that only has 3g is slooooow.

James D S. 
Rating:
5.0

He was very professional and helpful! I would definitely recommend this location.

david A. 
Rating:
5.0

Customer did not leave a comment.

daVID K. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

cheryl L. 
Rating:
5.0

Customer did not leave a comment.

robert E. 
Rating:
5.0

Customer did not leave a comment.

johnnie L. 
Rating:
5.0

Customer did not leave a comment.

cheryl L. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
4.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

carl J. 
Rating:
4.0

Customer did not leave a comment.

TULITA N. 
Rating:
5.0

Great service with a great attitude.

WILLIAM S. 
Rating:
4.0

Staff member very helpful and very friendly

Peter P. 
Rating:
5.0

A little late (business hours) arriving for turn in but they made it convenient and assisted lifting the trailer off the pickup hitch.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

Tori O. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
4.0

Customer did not leave a comment.

TONY M. 
Rating:
4.0

Convenient location.

John R. 
Rating:
1.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
3.0

Everything went smooth, Stuart was a little crabby but did his job well !

jay M. 
Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

jon L. 
Rating:
3.0

We ordered a 15ft truck. to be picked up in Panguitch, UT. The night before they told us only a 20ft. was available, costing us more in gas expense. Not cool to promise one size and then substitute it for another at the last minute.

Jeff K. 
Rating:
3.0

Customer did not leave a comment.

bruce D. 
Rating:
3.0

Customer did not leave a comment.

BRUCE D. 
Rating:
3.0

We ordered a 15' truck with vehicle transport and they were supposed to be at this location together. Instead we had to drive another 100 miles RT to get the trailer. NOT very happy. This is not the way to serve your customers. When someone orders both you should keep your promises to have them in the same location. You should compensate these locations for getting the equipment ordered in one PU location. They are not paid enough to do that. At the Parowan location we did not receive ANY paperwork or receipt for the transport trailer due to computer UHaul program problems. There should be a way to get some paper work when that happens. I still need receipts for the transport from Parowan.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

NANCY K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
4.0

They are very friendly, courteous and helpful.

MARK W. 
Rating:
4.0

Love u haul

MELANIE W. 
Rating:
3.0

Customer did not leave a comment.

NANCY K. 
No reviews have been submitted for this location.

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