Received a call morning of the rental wanting to finish the check in process while I was driving to the location. The representative stated that she would not be there to do the check in when we arrived, and that the keys would be in the back compartment of the truck. However when we arrived there was a woman waiting in the lot in an suv that walked over and retrieved the keys from the back of the truck and handed them to me. I still needed to do the inspection before leaving the property. It seemed to me that the employee had somewhere else to be and not at the rental location. And the employee said that we could not get a hard copy of my rental agreement that it was only available by email.
Dan P
Customer Reviews for Royal Salon MsHumble Hands
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Instructions on the form directed me to call a local number upon arrival at what appears to be an abandoned bank. No one answered, but a return call told me there was no need to call. Perhaps franchise and UHaul can decide whether a call is necessary and adjust the instructions accordingly. No complaints with the local franchise, just an element of uncertainty as to what to with the truck.
DAVID BThe center actually being prepared and ready for rental
James HTruck was covered with dust and dirt. Windshield was not clean. Would have been helpful if AGENT went over return procedure for weekends (store is closed). To many signs and not a simple process for people that don't want to put additional apps on their phones. Way to dependent on smart phones for transactions.
mark pFriendly manager!
katherine JWe dropped off on a Sunday, we weren’t sure where to park. Perhaps, if we had come when personal we’re there, it would have been better.
Michelle DCheck in was easy and convenient, equipment was clean and in working order, Costumer service was Amazing. My experience was perfect. I will be back. Thank you.
Kanvass WPerfect for my move! The location was super convenient, and the service was friendly and refreshing. I only needed one trip, which was honestly the best part of the whole experience. Highly recommend this spot for any U-Haul or trailer needs!
TARIKKA MPrompt and friendly service. In and out in 15 minutes.
JOHN QY'all charged my card 4 times and I should of only been charged one time for 67.34 and I was charged twice for 67.34 and twice for 96.89 and y'all give me the running around
Tianna AConvenient
Lisa WBe up front and truthful.
STEPHEN ONothing
LISA SI did a after hour return, so I do t know
DENE LThe person was doing someone's hair in a salon and acted like our dropoff was an inconvenience. We were there for at least an hour and U-Haul changed the contract from a one-way to an in-town rental, which created lots of problems.
JACOB L