Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)

1,583 reviews

729 S Main St   Lexington, NC 27292

(336) 224-2846

Office Hours

  • Mon-Sat: 9 am - 6:30 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/4/2025: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(336) 224-2846

729 S Main St
Lexington, NC 27292

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 6:30 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/4/2025: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dinah B 
Rating:
5.0

I said YES above to the equipment being well-maintained; however, the truck has some problems. The transmission was LOUD and rough at times as it changed gears at slow speeds. There's also a loud roar right after startup. I have to admit, there were times when I worried if we were going to have issues on the trip, but we made it without any problems.

Jeremy S 
Rating:
1.0

Charged me extra at the drop off. I was given 30 miles to drive it from the pick up location to where I needed items moved from then to my drop off for those items and back to drop it off at the uhauls drop off location. That itself is over 30 miles. I ended up paying over 200 for a 15 foot trunk when they’re only quoted for 130 dollars online

Ashley O 
Rating:
5.0

Everything was great!

Elaine D 
Rating:
2.0

No lights at night leave you guessing where to turn the truck in. The Lot didn't have open spots so I had to pull in and leave the truck

Jonathan G 
Rating:
5.0

Customer did not leave a comment.

ANDREA F 
Rating:
5.0

Customer did not leave a comment.

anthony w 
Rating:
5.0

Such kind, helpful people at this location. Very sincere. Love them!

Cindy L 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Allison H 
Rating:
3.0

Customer did not leave a comment.

mae h 
Rating:
5.0

Customer did not leave a comment.

Joanna P 
Rating:
5.0

Customer did not leave a comment.

Jeff R 
Rating:
5.0

Customer did not leave a comment.

Katelyn M 
Rating:
5.0

Cannot think of anything at this time. Overall experience was very smooth and positive. Staff was also very accommodating to discuss options with me when I was considering renting a truck with the trailer, but i ended up not needing the truck. This is my preferred location for U-Haul rentals.

Ronald C 
Rating:
3.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

NA

BRUCE C 
Rating:
5.0

Wonderful service will definitely use again

Demetre W 
Rating:
5.0

I was pleased with this rental no complaints. I was especially pleased with the ease and speed of checkout.

Robert U 
Rating:
5.0

Customer did not leave a comment.

Sharon W 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
2.0

I thought this would be the easiest part, but yet again had to stay on hold with customer service. Even though, the first employee supposedly fixed everything, it turns out they didn’t.

JEFFREY M 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Greg C 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M 
Rating:
5.0

We drove up and somehow met us outside before we even got stopped. We were able to drop off the truck and get back to our new house very quickly.

Michelle C 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
5.0

My labor help !!!!!!! Outstanding Last-Minute Help! I called this U-Haul was informed they didn’t have labor movers listed.. so they set up mover (Rickey)on very short notice, and he still showed up and got the job done quickly and professionally. He was courteous, efficient, and went above and beyond to make the move smooth. I truly appreciate his willingness to step in last minute — he was a lifesaver! Highly recommend if you need a reliable and hard-working mover.

ANDREA T 
Rating:
5.0

Love doing business with Roy and his folks!

Michael K 
Rating:
4.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

No issues on the return. Fast and courteous.

DAVID L 
Rating:
5.0

Process was easy. People were very friendly and helpful. Have used this location several times and always satisfied.

Randy T 
Rating:
2.0

Customer did not leave a comment.

Aron T 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Best place in town to rent from. Always quick, friendly and efficient.

Mark H 
Rating:
5.0

Nothing. Continue to do what you do.

Carrie F 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Yes, clean.

JACK B 
Rating:
4.0

Customer did not leave a comment.

Jonathan M 
Rating:
5.0

Good experience with using uhaul

ROBERT J 
Rating:
5.0

Customer did not leave a comment.

FABIOLA A 
Rating:
4.0

Customer did not leave a comment.

Tamatha W 
Rating:
5.0

Nothing

Karene C 
Rating:
5.0

Customer did not leave a comment.

william n 
Rating:
2.0

Customer did not leave a comment.

Dave L 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N 
Rating:
4.0

This location is colocated with a furniture store. Unusual but it works.

RUSSELL W 
Rating:
4.0

Cargo van was dirty but I appreciate getting it 15 minutes before closing. It ran well and staff was very friendly.

Lethenia P 
Rating:
5.0

Everyone was so professional and friendly! Thanks for everything!

TORRY C 
Rating:
4.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Th counter lady was very helpful and nice

richard s 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
5.0

Great Service checking in and checking out. Very efficient. Thank You

James B 
Rating:
4.0

easy and helpful

RANDALL K 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

RANDALL M 
Rating:
4.0

Fast and friendly

tammy t 
Rating:
5.0

Customer did not leave a comment.

Tyler C 
Rating:
5.0

Roy’s is so reliable I always use this location. I moved out of state so I won’t be able to use them anymore but I definitely recommend them!!!

Kristina M 
Rating:
5.0

Service was excellent. Staff were friendly, professional and helpful. I have used them before and they are always excellent.

John B 
Rating:
5.0

Roy is the man the whole family is amazing and always helpful

Jerry J 
Rating:
4.0

Customer did not leave a comment.

michael a 
Rating:
3.0

Customer did not leave a comment.

Breanna C 
Rating:
5.0

Customer did not leave a comment.

ANGEL V 
Rating:
5.0

Everyone there is so friendly and helpful!

Glenn H 
Rating:
5.0

Customer did not leave a comment.

nicole h 
Rating:
5.0

Thank you U-Haul Everything was Great and Excellent customer service

Joyce M 
Rating:
5.0

I need the correct adapter for the hook up for the trailer lights and motorcycle straps. But the people were excellent and they service . %100

bryant j 
Rating:
5.0

Customer did not leave a comment.

Tiare S 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E 
Rating:
5.0

Great location would not rent no where else

brenda h 
Rating:
5.0

Customer did not leave a comment.

Pattie S 
Rating:
5.0

Customer did not leave a comment.

Randy c 
Rating:
5.0

Customer did not leave a comment.

Wade B 
Rating:
5.0

Customer did not leave a comment.

Jimmy V 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
5.0

One of the hold down straps on the hauler was broken and unusable, the other side was rotten and close to breaking. I had committed to picking up a car and had to use this hauler anyway. I stopped along the way to buy extra straps to hold the vehicle down safely. Poor maintenance on U-Haul’s part.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

Titus A 
Rating:
5.0

Very Friendly and helpful to get you on your way. Explained everything.

niels g 
Rating:
5.0

Great customer service

dawn w 
Rating:
5.0

Customer did not leave a comment.

Grace L 
Rating:
5.0

Customer did not leave a comment.

brenda h 
Rating:
5.0

Put more gas in than required for return. No discount.?

Joe H 
Rating:
5.0

Customer did not leave a comment.

Judy C 
Rating:
5.0

No improvement. Staff was excellent.

Donna C 
Rating:
3.0

Give me a print out of my charge’s before I leave was offered insurance accepted then declined but was still charged $15

Chester C 
Rating:
5.0

Customer did not leave a comment.

Clinton D 
Rating:
5.0

Not only was the gentleman super nice and helpful, but this location is also a small furniture store with quite a few nice pieces and reasonable pricing! I would definitely recommend renting a UHaul and while you're there check out the furniture!!

Christine M 
Rating:
5.0

Customer did not leave a comment.

CAROLYN F 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
4.0

Customer did not leave a comment.

DEBORAH M 
Rating:
5.0

Keep doing what you are doing

CRAWFORD H 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
5.0

Very quick and easy. Also polite

TRACEN T 
Rating:
5.0

Customer did not leave a comment.

JOE K 
No reviews have been submitted for this location.
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