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Gregory C
Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needs no improvement. I will use uhaul again in the future.Thank you for your service.
Ralph BI said YES above to the equipment being well-maintained; however, the truck has some problems. The transmission was LOUD and rough at times as it changed gears at slow speeds. There's also a loud roar right after startup. I have to admit, there were times when I worried if we were going to have issues on the trip, but we made it without any problems.
Jeremy SCharged me extra at the drop off. I was given 30 miles to drive it from the pick up location to where I needed items moved from then to my drop off for those items and back to drop it off at the uhauls drop off location. That itself is over 30 miles. I ended up paying over 200 for a 15 foot trunk when they’re only quoted for 130 dollars online
Ashley OEverything was great!
Elaine DNo lights at night leave you guessing where to turn the truck in. The Lot didn't have open spots so I had to pull in and leave the truck
Jonathan GSuch kind, helpful people at this location. Very sincere. Love them!
Cindy LCannot think of anything at this time. Overall experience was very smooth and positive. Staff was also very accommodating to discuss options with me when I was considering renting a truck with the trailer, but i ended up not needing the truck. This is my preferred location for U-Haul rentals.
Ronald CNA
BRUCE CWonderful service will definitely use again
Demetre WI was pleased with this rental no complaints. I was especially pleased with the ease and speed of checkout.
Robert UI thought this would be the easiest part, but yet again had to stay on hold with customer service. Even though, the first employee supposedly fixed everything, it turns out they didn’t.
JEFFREY MWe drove up and somehow met us outside before we even got stopped. We were able to drop off the truck and get back to our new house very quickly.
Michelle CMy labor help !!!!!!! Outstanding Last-Minute Help! I called this U-Haul was informed they didn’t have labor movers listed.. so they set up mover (Rickey)on very short notice, and he still showed up and got the job done quickly and professionally. He was courteous, efficient, and went above and beyond to make the move smooth. I truly appreciate his willingness to step in last minute — he was a lifesaver! Highly recommend if you need a reliable and hard-working mover.
ANDREA TLove doing business with Roy and his folks!
Michael KNo issues on the return. Fast and courteous.
DAVID LProcess was easy. People were very friendly and helpful. Have used this location several times and always satisfied.
Randy TBest place in town to rent from. Always quick, friendly and efficient.
Mark HNothing. Continue to do what you do.
Carrie FYes, clean.
JACK BGood experience with using uhaul
ROBERT JNothing
Karene CThis location is colocated with a furniture store. Unusual but it works.
RUSSELL WCargo van was dirty but I appreciate getting it 15 minutes before closing. It ran well and staff was very friendly.
Lethenia PEveryone was so professional and friendly! Thanks for everything!
TORRY CTh counter lady was very helpful and nice
richard sGreat Service checking in and checking out. Very efficient. Thank You
James Beasy and helpful
RANDALL KFast and friendly
tammy tRoy’s is so reliable I always use this location. I moved out of state so I won’t be able to use them anymore but I definitely recommend them!!!
Kristina MService was excellent. Staff were friendly, professional and helpful. I have used them before and they are always excellent.
John BRoy is the man the whole family is amazing and always helpful
Jerry JEveryone there is so friendly and helpful!
Glenn HThank you U-Haul Everything was Great and Excellent customer service
Joyce MI need the correct adapter for the hook up for the trailer lights and motorcycle straps. But the people were excellent and they service . %100
bryant jGreat location would not rent no where else
brenda hOne of the hold down straps on the hauler was broken and unusable, the other side was rotten and close to breaking. I had committed to picking up a car and had to use this hauler anyway. I stopped along the way to buy extra straps to hold the vehicle down safely. Poor maintenance on U-Haul’s part.
CHRISTOPHER KVery Friendly and helpful to get you on your way. Explained everything.
niels gGreat customer service
dawn wPut more gas in than required for return. No discount.?
Joe HNo improvement. Staff was excellent.
Donna CGive me a print out of my charge’s before I leave was offered insurance accepted then declined but was still charged $15
Chester CNot only was the gentleman super nice and helpful, but this location is also a small furniture store with quite a few nice pieces and reasonable pricing! I would definitely recommend renting a UHaul and while you're there check out the furniture!!
Christine MKeep doing what you are doing
CRAWFORD H