Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)

843 reviews

729 S Main St   Lexington, NC 27292

(336) 224-2846

Location Hours

  • Mon-Sat: 9 am - 6:30 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(336) 224-2846

729 S Main St
Lexington, NC 27292

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6:30 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hailey E. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Always great friendly staff and service.

Jenine F. 
Rating:
4.0

I was surprised of the cost difference 3 weeks ago it was 129.00 yesterday it was 185.00 which he did come down to 160.00 but 30.00 higher for the same trailer and return destination I'm not happy at all

Jeffrey M. 
Rating:
5.0

These folks are top shelf !!! Excellent experience. I will be going back to this location.

TOM W. 
Rating:
5.0

N/A

crystal E. 
Rating:
1.0

Explain the entire contract to the customer before taking payment. I got charged $40 extra about 2 weeks AFTER I dropped the vehicle back off at the store. I dropped the vehicle off before the due date. I didn't get an email or any type of notification explaining what the extra charge was for. I've contacted the store to ask about the additional charge and they are unsure of what it was for and unable to give me a refund. This makes no sense. On top of that, despite not getting the vehicle off the lot until around 11:30 AM, the due date was still set for 10 AM the next day. I will never be using U-haul services again. If I could rate 0 starts I would.

Dawn D. 
Rating:
5.0

The trailer I was getting had a burned out tail light. Roy drove 30 miles away and picked up another one and delivered it to my house and helped me hook it up. Unbelievable Service! I was very happy and got where I needed to go on time thanks to Roy and his team.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Nothing they are awsome

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Vernon F. 
Rating:
3.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

debbie L. 
Rating:
5.0

Customer did not leave a comment.

Makayla E. 
Rating:
5.0

Roy and the Team always take care of my moving needs. First Classs!

John S. 
Rating:
5.0

Roy's is the best

Jimmy B. 
Rating:
5.0

10/10. Super helpful, great staff, and made the move so much easier.

Gregory J. 
Rating:
5.0

Great experience overall from rental to price and the truck itself.

james S. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Exceptional employee and courteous service

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Mickey S. 
Rating:
5.0

Customer did not leave a comment.

Melinda E. 
Rating:
5.0

Customer service was top priority. I had trouble with online order, but gentleman at store helped me get equipment anyway. He definately went above and beyond normal and it was greatly appreciated.

heidi W. 
Rating:
5.0

Customer service was great and the gentleman running the counter was extremely helpful. The gentleman who hooked us up to the trailer was new and still needed help in learning.

Judith L. 
Rating:
5.0

Even thing was good even one was nice will tell all my friends and family if they need a U Haul they should come and get one from you.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Excellent, don't change anything.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

shameka B. 
Rating:
5.0

Customer did not leave a comment.

Tyreke M. 
Rating:
5.0

Don't see anything that needs Improving. I have always used Roy's Uhaul quite a few times they're always nice courtesy and I have recommended them to several people.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

cathy R. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Great customer service!

bridgette V. 
Rating:
4.0

Customer did not leave a comment.

norman F. 
Rating:
5.0

Customer did not leave a comment.

Leakena Y. 
Rating:
5.0

Customer did not leave a comment.

ken G. 
Rating:
5.0

Roy and his team members were very helpful to us. They went all out to accommodate us. I was so pleased with Roy's service. Everyone was so polite and helpful and made us feel at ease. Great people!

george H. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

great customer service

Conley C. 
Rating:
5.0

Roy's always goes the extra mile in customer service!

Mickey S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent customer service. Super staff. Always a pleasure to do business at this location.

Carolyn R. 
Rating:
5.0

Professional and very friendly/helpful staff.

sheila S. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

Have used this location multiple times due the great customer service and ease of renting and checkin and checkout. Family run, courteous, and friendly.

Darrin T. 
Rating:
5.0

Customer did not leave a comment.

ROYAL KING E. 
Rating:
5.0

Love doing business at Roy's Very friendly and helpful Will have a long relationship

jimmy B. 
Rating:
5.0

Super nice guy very quick and smooth transaction

marty B. 
Rating:
5.0

Staff was very friendly and helpful.

Lucille B. 
Rating:
2.0

My money not back on my card

kisha P. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Second time using and always know now what to expect! I also picked up and dropped off after hours which through the app was a breeze. Thank you Roy's!

Chad P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Very well pleased with the staff and process. Staff was very friendly and informative. I was a little confused on the billing of my credit card but it was later explained very well. I will definitely use this company again.....I will be moving again within the year hopefully.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

donna G. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Customer did not leave a comment.

Franc M. 
Rating:
5.0

Enjoyed the crew at this location, very nice people, helpful and great customer service. Will definitely do business here in my future needs, thanks guys!

victor S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

tony C. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Ray Hargrave and the staff at Ray's Enterprise are professional, efficient and extremely friendly. I have dropped off U-Hauls at many locations in the states of NC &SC, and they are the best drop-off location by far!!!

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

Amelia E. 
Rating:
5.0

Roy was awesome to work with on my move. Very accommodating and helpful.

anthony S. 
Rating:
5.0

Nothing! Great ppl, great service nice and polite

Charisse D. 
Rating:
5.0

The people are friendly and helpful and work really hard to make sure we were satisfied. It was a friendly and welcoming experience

MICHAEL N. 
Rating:
5.0

This is such a wonderful place to rent from ! The owners are so kind & helpful!!! A++++++

Catherine H. 
Rating:
4.0

Customer did not leave a comment.

Darrell T. 
Rating:
5.0

Absolutely nothing, good customer service and great product

Harry K. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Nothing. Staff was very helpful and friendly

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Roy was great! Quick, easy going customer service! Will definitely be visiting this location again !

asheton M. 
Rating:
5.0

nothing.....I was met with great service, in fact the service was the best in the history of using U Haul. wish they was in Pa. they waited on me to return past the closing time, helped me hook the trailer I rented so yes a 100% great experience.

doug W. 
Rating:
4.0

Customer did not leave a comment.

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Roy is always very helpful in getting us what we need.

Kevin L. 
Rating:
1.0

Customer did not leave a comment.

Gordon V. 
Rating:
5.0

Customer did not leave a comment.

WENDELL C. 
Rating:
3.0

Customer did not leave a comment.

Aquansa W. 
Rating:
5.0

Customer did not leave a comment.

bruce T. 
Rating:
5.0

Customer did not leave a comment.

gig H. 
Rating:
5.0

Customer did not leave a comment.

jesse A. 
Rating:
5.0

Great customer service

Beverly S. 
Rating:
3.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Always good customer service. I have used them several times over several years.

Eric S. 
Rating:
3.0

Customer Service was great, but we were told that we had to sweep out the back of the truck before returning it and once we opened it after we picked it up, there was broken glass, gravel, and tons of dirt in there.. my husband swept it up before we loaded our stuff inside and there was still broken glass everywhere stuck between and in every crevice.. it was a nice and easy return as we did an after hours drop without any issue.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Christie P. 
Rating:
5.0

knew what they was doing,well organize....thanks

roy H. 
Rating:
5.0

Roy and his staff were remarkable. If I ever need a rental truck I will call Roy first! Thanks Roy

katherine H. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
No reviews have been submitted for this location.

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