Fast and friendly service.
Michelle S
Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome dude at the desk, very helpful and informative
Zechariah JNothing at all service and equipment was great.
anglea jI told then I would drop it off at 430 and they was calling me at 130 asking where the truck was then rented it for two more days and got charged more for the two days then I did for the first to days. And I didn't receive my deposit back after bring it back with no damage and with more gas then I left with the truck.will definitely never be back again. They are liers.
Melvin BVery friendly and helpful. They did the hookup for me and checked the trailer lights. Made sure I was happy with everything before I left.
Gregory NAlways great customer servive at Roy's. I could go to any of the other locations in town, but I know I'm going to be treated well at Roy's. Plus they always have any of the equipment I need.
Tyler CEverything was great from the moment I walked in to the moment I dropped it off. Professional and courteous employees; plenty of inventory; good equipment.
Mark AEveryone extremely friendly and helpful. Will recommend and go back
niels gWould have given 5 stars but they charged my card twice
Chris RKeep doing what you are doing.
sharretta sThe folks at Roy’s are incredible !!! Any time I have need for equipment they are my go to. Very very helpful, knowledgeable, and nice 👍
TOM WI was charges $147.92 on the day I rented a van at Roy's Enterprises in Lexington, NC. Then I needed the van for one more day. When I brought it back it was another $101.81 added to my charge on July 3, 2025. The total was $249.73. I'm fine with that part. The people at Roy's allowed me to pay the balance on Saturday, July 5. Instead of just changing the deal to be $249.73, you people changed it to $249.73 in ADDITION to putting a hold on my debit card of $101.81. That has put me into overdraft. Instead of charging me $147.92 and $101.81 (which is the way it should have been done in the first place), you charged the card $249.73 AND tried to charge me $101.81 in addition to that. Because of the hold I am now overdraft and had to pay $25.11 in overdraft fees.
David Hn/a
Gregory CNeeds no improvement. I will use uhaul again in the future.Thank you for your service.
Ralph BI said YES above to the equipment being well-maintained; however, the truck has some problems. The transmission was LOUD and rough at times as it changed gears at slow speeds. There's also a loud roar right after startup. I have to admit, there were times when I worried if we were going to have issues on the trip, but we made it without any problems.
Jeremy SCharged me extra at the drop off. I was given 30 miles to drive it from the pick up location to where I needed items moved from then to my drop off for those items and back to drop it off at the uhauls drop off location. That itself is over 30 miles. I ended up paying over 200 for a 15 foot trunk when they’re only quoted for 130 dollars online
Ashley OEverything was great!
Elaine DNo lights at night leave you guessing where to turn the truck in. The Lot didn't have open spots so I had to pull in and leave the truck
Jonathan GSuch kind, helpful people at this location. Very sincere. Love them!
Cindy LCannot think of anything at this time. Overall experience was very smooth and positive. Staff was also very accommodating to discuss options with me when I was considering renting a truck with the trailer, but i ended up not needing the truck. This is my preferred location for U-Haul rentals.
Ronald CNA
BRUCE CWonderful service will definitely use again
Demetre WI was pleased with this rental no complaints. I was especially pleased with the ease and speed of checkout.
Robert UI thought this would be the easiest part, but yet again had to stay on hold with customer service. Even though, the first employee supposedly fixed everything, it turns out they didn’t.
JEFFREY MWe drove up and somehow met us outside before we even got stopped. We were able to drop off the truck and get back to our new house very quickly.
Michelle CMy labor help !!!!!!! Outstanding Last-Minute Help! I called this U-Haul was informed they didn’t have labor movers listed.. so they set up mover (Rickey)on very short notice, and he still showed up and got the job done quickly and professionally. He was courteous, efficient, and went above and beyond to make the move smooth. I truly appreciate his willingness to step in last minute — he was a lifesaver! Highly recommend if you need a reliable and hard-working mover.
ANDREA TLove doing business with Roy and his folks!
Michael KNo issues on the return. Fast and courteous.
DAVID LProcess was easy. People were very friendly and helpful. Have used this location several times and always satisfied.
Randy TBest place in town to rent from. Always quick, friendly and efficient.
Mark HNothing. Continue to do what you do.
Carrie FYes, clean.
JACK BGood experience with using uhaul
ROBERT JNothing
Karene CThis location is colocated with a furniture store. Unusual but it works.
RUSSELL WCargo van was dirty but I appreciate getting it 15 minutes before closing. It ran well and staff was very friendly.
Lethenia PEveryone was so professional and friendly! Thanks for everything!
TORRY CTh counter lady was very helpful and nice
richard sGreat Service checking in and checking out. Very efficient. Thank You
James Beasy and helpful
RANDALL KFast and friendly
tammy tRoy’s is so reliable I always use this location. I moved out of state so I won’t be able to use them anymore but I definitely recommend them!!!
Kristina MService was excellent. Staff were friendly, professional and helpful. I have used them before and they are always excellent.
John BRoy is the man the whole family is amazing and always helpful
Jerry JEveryone there is so friendly and helpful!
Glenn HThank you U-Haul Everything was Great and Excellent customer service
Joyce MI need the correct adapter for the hook up for the trailer lights and motorcycle straps. But the people were excellent and they service . %100
bryant jGreat location would not rent no where else
brenda h