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Gregory T
Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people and clean place
Shawn PRoy’s is always my go to for anything Uhaul. Trucks trailers anything !! They are fantastic. Very helpful and knowledgeable about anything I need to rent.
TOM WProfessional services
Barbara WSuper easy and great price!
Dylan HRoy's is great, used them a handful of times for U-Haul rentals. I would recommend checking in, in person, rather than the app. The app froze up and wouldn't ever let me complete the pick-up process. Thankfully it allowed me to complete the return process successfully, as we were dropping off after hours.
Logan ALove this location Only place I ever use.
Michelle HGreat service I will definitely use this location again
Catherine PExpand rental hours on Sunday, only open 8-12
William DRoy’s enterprise great people to work with 110 percent will definitely use this company again
Maxwell BBy far one of the best locations I've rented from. Friendly and courteous staff & great inventory. I would definitely recommend Roy's. Thank you guys.
LANCE MThe staff was spot on and very helpful. Thank You
JERRY HEveryone was very friendly,helpful,polite and professional.Will use this location again in the future.Would definitely recommend them to all.
RALPH BReview any general contract requirements that customers may not read. There is so much and lawyer speak that is out there today, and our fast-paced lives make it challenging to read all the details and fine print. So, I think it would be good to have the U-Haul agent remind customers of obligations like gas options and the cleaning of the vehicle.
Talmadge AI asked about the return time and the woman who did our registration indicated that we were being charged for 24 hours anyway, so it was flexible. We were a couple of hours past 8 and got charged for 2 days. That's ridiculous!
Kristine MRoy’s is ALWAYS awesome. Need a U-Haul or furniture he is the place to go to!
Natalie WNone
STEPHEN PFriendly, fast and efficient service. Very helpful in finding a drop off location for the trailer I rented.
James MThank you, Mr. Roy!
Freddy JNothing. Great customer service at Roy’s! Highly recommend.
April MService was great, there nice an friendly an very helpful !!!!!
Joshua RGreat customer service
Rubicela HExcellent customer service! A super friendly group!
David HConvenient location; great selection of inventory; equipment was in good condition; staff was friendly, knowledgeable, and attentive
Mark AMade reservations online, and they were very quick too execute paperwork and got me on the road in a timely manner.
Charles HTruck dash said oil change was due
Candice EFast and friendly service.
Michelle SAwesome dude at the desk, very helpful and informative
Zechariah JNothing at all service and equipment was great.
anglea jI told then I would drop it off at 430 and they was calling me at 130 asking where the truck was then rented it for two more days and got charged more for the two days then I did for the first to days. And I didn't receive my deposit back after bring it back with no damage and with more gas then I left with the truck.will definitely never be back again. They are liers.
Melvin BVery friendly and helpful. They did the hookup for me and checked the trailer lights. Made sure I was happy with everything before I left.
Gregory NAlways great customer servive at Roy's. I could go to any of the other locations in town, but I know I'm going to be treated well at Roy's. Plus they always have any of the equipment I need.
Tyler CEverything was great from the moment I walked in to the moment I dropped it off. Professional and courteous employees; plenty of inventory; good equipment.
Mark AEveryone extremely friendly and helpful. Will recommend and go back
niels gWould have given 5 stars but they charged my card twice
Chris RKeep doing what you are doing.
sharretta sThe folks at Roy’s are incredible !!! Any time I have need for equipment they are my go to. Very very helpful, knowledgeable, and nice 👍
TOM WI was charges $147.92 on the day I rented a van at Roy's Enterprises in Lexington, NC. Then I needed the van for one more day. When I brought it back it was another $101.81 added to my charge on July 3, 2025. The total was $249.73. I'm fine with that part. The people at Roy's allowed me to pay the balance on Saturday, July 5. Instead of just changing the deal to be $249.73, you people changed it to $249.73 in ADDITION to putting a hold on my debit card of $101.81. That has put me into overdraft. Instead of charging me $147.92 and $101.81 (which is the way it should have been done in the first place), you charged the card $249.73 AND tried to charge me $101.81 in addition to that. Because of the hold I am now overdraft and had to pay $25.11 in overdraft fees.
David Hn/a
Gregory CNeeds no improvement. I will use uhaul again in the future.Thank you for your service.
Ralph BI said YES above to the equipment being well-maintained; however, the truck has some problems. The transmission was LOUD and rough at times as it changed gears at slow speeds. There's also a loud roar right after startup. I have to admit, there were times when I worried if we were going to have issues on the trip, but we made it without any problems.
Jeremy SCharged me extra at the drop off. I was given 30 miles to drive it from the pick up location to where I needed items moved from then to my drop off for those items and back to drop it off at the uhauls drop off location. That itself is over 30 miles. I ended up paying over 200 for a 15 foot trunk when they’re only quoted for 130 dollars online
Ashley OEverything was great!
Elaine DNo lights at night leave you guessing where to turn the truck in. The Lot didn't have open spots so I had to pull in and leave the truck
Jonathan GSuch kind, helpful people at this location. Very sincere. Love them!
Cindy LCannot think of anything at this time. Overall experience was very smooth and positive. Staff was also very accommodating to discuss options with me when I was considering renting a truck with the trailer, but i ended up not needing the truck. This is my preferred location for U-Haul rentals.
Ronald CNA
BRUCE CWonderful service will definitely use again
Demetre WI was pleased with this rental no complaints. I was especially pleased with the ease and speed of checkout.
Robert UI thought this would be the easiest part, but yet again had to stay on hold with customer service. Even though, the first employee supposedly fixed everything, it turns out they didn’t.
JEFFREY M