Customer Reviews for RSS Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RSS Automotive

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Carson F.
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Customer did not leave a comment.

Julie W.
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I waited for over an hour to get my equipment. I also called customer service 3 times and they continued to pass me off. Worst experience ever and worst customer service. I will never use it again.

Patrick H.
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Customer did not leave a comment.

Robert L.
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Terry was thorough, efficient, and very easy to work with throughout the process.

DAVID C.
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When a customer request a location for pickup, uhaul needs to make sure that location has the equipment. If you decide to change the location, then the new location needs to be aware from uhaul what they need to give to the customer with the equipment. This is not towards the pickup location but towards Uhaul.

Kevin D.
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Just a small dirty repair shop.

William B.
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Customer did not leave a comment.

Danny S.
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Customer did not leave a comment.

Evan W.
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Customer did not leave a comment.

Marc B.
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Not friendly.

Mallory H.
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Customer did not leave a comment.

Damon A.
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Staff was very friendly.

Troy A.
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Customer did not leave a comment.

Troy A.
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Customer did not leave a comment.

Troy A.
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Customer did not leave a comment.

Tanner P.
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Nothing more they can do to improve. They were very pleasant to deal with and they were very accommodating to any needs that my wife and I had. Thanks again!

Minnie H.
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Since I am being charged mileage and the only thing done was move the furniture I am very disappointed! I had to pick the truck in a location almost two hours from my location. When I ask if they had someone to bring the truck here it was an emphatic No. Now that I have almost $64 worth of extra mileage charge this isn't acceptable to me. Would I go to another moving company next time "Yes". I was told there would not be any extra charge for mileage since having to travel this far to pick up the truck. Lesson learned! The word of your representative is worth no more than their energy to speak them! This representative I spoke to was in Springfield, Missouri! RSS Automotive isn't to blame it goes back on the one who set the original order! I could continue but it is a waste of my time! It is UHaul I have a problem with not RSS Automotive!

Tom R.
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Customer did not leave a comment.

Joseph B.
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Have the rented and requested equipment and blankets made available at pickup as reserved.

Brent H.
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I could not tell if this location was a Uhaul location or not. Just wow.

Earl D.
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Was mover to pick up at a different location at the last minute. Not a very inviting place to be. Didn't have my pads and could not see them on my order, seem to have a problem with figuring out the order and how many days I needed it. Then called me the morning of day one wanting to know when I was going to bring the truck back. It was rented for 2 days and I only had it 24 hours. I have always done business with the main office and never had a problem. If I can't get what I need from the corp store I'll go somewhere else.

douglas M.
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Had a wheel out of balance

bill S.
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Customer did not leave a comment.

Jack L.
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There was no walk around just handed me the key and said it was on the lot

susan D.
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Actually have the equipment in working order at the location reserved when it is ordered!!! Reserved a month in advance, paid by credit card, received an e-mail AFTER the pickup time they would not have the equipment.

Lakeisha G.
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Customer did not leave a comment.

DAVID J.
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Customer did not leave a comment.

Ashley S.
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Customer did not leave a comment.

Neil M.
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Customer did not leave a comment.

charles C.
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Customer did not leave a comment.

charels N.
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The check in and check out process was slow.

Bashar A.
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Customer did not leave a comment.

John W.
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Took over 3 hours to get the uhaul rented because they couldn't get the correct price. Then they tried to over charge me by close to $120. Was not happy with this interaction.

SHERRY T.
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Firstly, there was difficulty with my original reservation. The pick up location that was confirmed by the reservationist was not closed on the day of pick up which was not discovered until the day before pickup. There was extreme confusion attempting to correct this problem. Once arriving at the new pickup location, the staff was rude and initially told me there was no reservation. After I convinced him to check thoroughly he found the reservation, pointed me to the truck, and gave limited instructions. Customer service at this location is in the negative!!

George D.
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There was software issues, so I didn't get all the proper paperwork. The ground wire on the trailer wiring harness was broken. A very temporary rigged fix was made so the tailights would work. It took over an hour to get checked in, hooked up, and on the road.

kevin M.
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Customer did not leave a comment.

TERRY M.
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Customer did not leave a comment.

JOAN M.
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Customer did not leave a comment.

Antonia H.
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Customer did not leave a comment.

DANIEL W.
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Customer did not leave a comment.

Kelley C.
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Customer did not leave a comment.

CASEY S.
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Customer did not leave a comment.

TIFFANY R.
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Not a very good location.

Kirk A.
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Customer did not leave a comment.

TIFFANY R.
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Customer did not leave a comment.

allyson R.
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Customer did not leave a comment.

JEFF D.
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Customer did not leave a comment.

WALTER C.
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Didn't have a lot of rentals

PAUL A.
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Customer did not leave a comment.

LAWRENCE K.
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Customer did not leave a comment.

CHERYL H.
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Customer did not leave a comment.

REBECCA B.
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Customer did not leave a comment.

CARROLL K.
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Customer did not leave a comment.

linda C.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

David E.
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Have the owners of this establishment clean the place up. I felt like I would start hearing the dueling banjos music at any moment. This is not the experience I am used to when dealing with U-Haul. I was surprised at the poor conditions of this location. I also was a little frustrated that there were no trailer hitches for sale at this location. The whole time I was filling out paperwork, the salesman kept leaning over and spitting out his tobacco juice in some sort of container. The store was dirty, smelly, and in desperate need of a make over. I can not imagine a poorer location for your business.

JANE O.
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Customer did not leave a comment.

GARY M.
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Customer did not leave a comment.

JAMES L.
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Not nearly enough furniture pads. No dollies and no hand trucks. I ordered and paid for all of those items.

Billy L.
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Customer did not leave a comment.

BRANDON S.
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Customer did not leave a comment.

PAUL M.
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the tow dolly did not work and they would not refund my money

RONALD H.
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Well I rented a car hauler my vehicle had complete towing package but yet your car hauler required me to buy an additional attachment to hook up lights . Your trailer has 4 prong plug in when your haulers need pig tail plug in five prong flat . The adapter cost me 19 more dollars becides the cost of the rental

TIMOTHY H.
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Customer did not leave a comment.

steve K.
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since giving UHAUL my email address the junk mail I am receiving is torturous. I am not sure if there is an internal problem with your system but it needs to be corrected.

JOE K.
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Customer did not leave a comment.

DWIGHT R.
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Customer did not leave a comment.

SALLY R.
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Customer did not leave a comment.

CHRISTOPHER H.
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Goo experience.

MARK M.
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A measure of friendliness would go a long way...

Phillip T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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