Customer Reviews for RSS Republic LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RSS Republic LLC

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Christopher S.
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There was nobody at facility when we dropped truck off. This is second time we've dropped off a truck there and never saw anyone. Always closed.

Gordon C.
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Great experience. Thanks for all the help.

DAVID V.
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The blankets were not at that store so she had to go to a different store to get them. She did that very quickly and was very helpful.

Joshua C.
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The truck was dirty both inside and out. Dirt in the floorboard, along with dog hair. Dirt in the cargo area. None of the equipment I'd reserved was in the back of the truck. Upon calling U-Haul they did cancel that portion of my order but told me I'd have to drive to another location 20 minutes away to obtain part of it. Check in was a pain, I wasn't given any sort of a gate code and had to call customer service for assistance. I'm on the fence whether I'll use U-Haul again; most definitely not this location, ever.

Andrew P.
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I ordered a dolly and it wasn't on the truck. Luckily we were able to find someone with a dolly and U-Haul was able to refund my money with no problem.

Della S.
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Customer did not leave a comment.

Jim D.
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I never had such a bad experience in the renting to pickup the the return of the truck. when i rented the truck I also rented an appliance dolly and even called to verify it would be in the truck and was told yes but it was not. I had seen bad reviews on this location but thought I would give them and I way wrong and won't make that mistake again. I also had trouble getting the truck as per the help desk person something was not set correct on their end so I spent the better part of an hour on the phone getting problem fixed. I have rents truck several times from U-Haul and had great success but there was always someone there to help you. I would say next time I will check out other companies than U-Haul.

Gordon T.
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Customer did not leave a comment.

Dave B.
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Terrible site to pick up. No lighting and the lock box was nearly impossible to open to get the keys

Margaret F.
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Internet check-in horrible. Trying to get people to answer phones on Saturday to verify their number is ridiculous. Do this stuff when reservations made. Dealing with it while picking up your truck after hours of travel just to be told you may not get it because someone isn't answering their phone is maddening. Will never do online pickup again.

Rex D.
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Customer did not leave a comment.

Thomas S.
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The inside of rental was dirty and had a bad odor. Rental location was easy to rent from and get truck in and out.

Kevin C.
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I have low vision and some dash dial lettering was small. Not bad but hard to read. Didn't have readers handy. I don't drive with readers either.

David H.
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Lot too small. Already had 26 footer and I had to squeeze mine on the tiny lot. Place was unmanned and could use more room.

shannon W.
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Customer did not leave a comment.

Keith S.
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No body there . Rude and lied to about being on site. No place to leave truck. I was there before closing time I have four witnesses and pictures on cell phone with proof of being on time and situation. U-haul needs to arrange temporary security codes if RSS Republic LLC is a drop off.

Eugenio M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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