When I reserved the truck reserved a dolly as well there was no dolly and the truck was very dirty
APRIL B
Rt 9 Sunnys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25404
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Customer Reviews
- 3.5 Average Customer Rating
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AVOID this location at ALL COSTS. You will be charged IN FULL for truck rental and anticipated mileage. When you return truck they WILL charge you the FULL AMOUNT of truck with actual mileage vs subtract the difference from you already paid. Contradictory to what was told to me upon renting. I had to call the Corporate office to be informed that the over charged amount will be refunded in 5-10 business days 😏….save yourself the headache and AVOID this location.
Melayne AThe agent was helpful sorting out a discrepancy between my reservation and the charge at pickup. Your system needs to recognize that some sites have pickup and return after 6 p.m. and returns after 6 do not constitute a two day rental.
WAYNE BThe only negatibe was that the truck broke down and I was left waiting on a repair truck. It seems there was an intermitant fault of some nature.
EUGENE CWhen going to the internet site for the drop off, there is nothing that says there will be no U-Haul personnel there. Taking a 6x12 off the hitch ball is not easy. If it were my wife returning the trailer, she would not have been able to drop the trailer. Then she would have been faced with trying to back the trailer up approximately. 100 feet.The signs posted in front of the security gate had phone numbers which were unattended.
robert b