When going to the internet site for the drop off, there is nothing that says there will be no U-Haul personnel there. Taking a 6x12 off the hitch ball is not easy. If it were my wife returning the trailer, she would not have been able to drop the trailer. Then she would have been faced with trying to back the trailer up approximately. 100 feet.The signs posted in front of the security gate had phone numbers which were unattended.
robert b
Rt 9 Sunnys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Martinsburg, WV 25404
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Customer Reviews
- 3.5 Average Customer Rating
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Re charge the air conditioning system in the truck. It did not blow cold. I mentioned it to the cashier.
Patricia AI was told by corporate logistics type that there was personnel at the location to hook up the auto carrier to the truck and load and tie down the vehicle. No such personnel were available. Fortunately, the regional manager was in the area and he went the extra distance to assist me. But for Ed’s assistance I would have been dead in the water with no way to connect the gear. Corporates inaccurate information could have seriously and negatively impacted my move. And, by the way, the Valero personnel pointedly explained they are not on the list of a full service U-Haul facility.
Paul WOn the website it said we could do a mobile pickup. Turns out we could not. So we had to wait an hour. Not the fault of the retailer. Otherwise was great.
Sherry BNo one was there to help me get the trailer that have my car on here off. I had no help whatsoever.
ZIPPORAH T