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KENTON K
Customer Reviews for Rupples Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
had a little issue with the app. when i returned the truck. but i just followed the instructions and took a photo for proof of when i returned the truck. so i would say it was a great experience. just set up your app. at home it makes it easier when you go to get truck. but also take your bank card or the info with you. i had to reenter that info even though i entered it when i set up. thank you Uhaul. great deal and we got done super quick.
Deidre PSame sad irritating situation using the 24/7 option to drop off the truck. Very frustrating and bad customer experience. The least you could do is have a designated phone line for people trying to access help so they don’t have to sit on hold for a half an hour waiting for assistance! You need to work on this!!!
Nancy CThe staff was great, very friendly.
Jason CThe only complaint I would have was doing everything through the app. It took a lot longer than I feel it should have to get going about 25 minutes. And when I was trying to do the return on the app it cut out in the middle of me trying to take pictures and then ended it. Besides that everything was fine.
Kimberly HNa
DONALD SPut the policy number and name of the insurance for the insurance on the paperwork given to the customer. Our U-Haul was in an accident, and we had no number to give to the officer.
Mary WPeople were very nice would rent from them again No hassles
sharon hThey are the absolute best and I will always use that location for my needs
Rick KEasy to rent, definitely the best location I’ve gotten from. Only thing is they forgot my dolly but my total was corrected and I ended up not really needing it anyways so all worked out.
Jade SVery polite young lady that took care and the gentleman that was there to put back to its location
john tVery friendly service. Can’t say enough about how we were treated with courtesy and kindness.
STEPHANIA SVery friendly and courteous
Kent KAwesome customer service and very professional!!
ryan kSelf return process.needs attention.
vincent p