Customer Reviews for Rush Express Services
(U-Haul Neighborhood Dealer)

185 reviews

2231 E California Av   Bakersfield, CA 93307

(661) 243-8754

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(661) 243-8754

2231 E California Av
Bakersfield, CA 93307

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EMPERATRIZ M. 
Rating:
5.0

Very family friendly people .

VICTOR D. 
Rating:
5.0

The cab had been sanitized but someone had smoked weed and cigarettes in it. That was a bit uncomfortable but overall, I would use them again!

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

shahbaz S. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
5.0

Customer did not leave a comment.

Ana O. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe L. 
Rating:
5.0

My Dad help me rent it .was fast and in and out

JERRY S. 
Rating:
4.0

Customer did not leave a comment.

JOANNA L. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
3.0

The service there was excellent my only complaint is they should wash the trailer I went home and sprayed some water on it

Domingo R. 
Rating:
5.0

Fast and amazing experience again

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

GABINO P. 
Rating:
2.0

This location looked like someone's residence. Very cramped and crowded. It had a narrow dirt driveway that led to the back of the property. Thank goodness Drop off was easy. I am hoping this is a business just getting started and improvement is seen in the near future.

DIANA U. 
Rating:
4.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO R. 
Rating:
5.0

Customer did not leave a comment.

Constantio C. 
Rating:
5.0

It was all good!

Ronald S. 
Rating:
5.0

My experience here was excellent Andrew was amazing in communicating with the people who would unload my furniture once I arrived at my new location.. He went above and beyond to make phone calls amd make sure I had the proper information so that the transition would be smooth Andrews customer service was second to none ... just a cool vibe

HECTOR G. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

CALEB R. 
Rating:
5.0

Was amazing experience at this uhaul this is the fastest uhaul place ever thank you jerry

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Wonderful service, very polite people

William R. 
Rating:
2.0

Maybe the kid at the desk just didn't get it. And the yard kid started helping a guy that just drove in and asked him to help. There is a line wait your turn buddy!

Don A. 
Rating:
1.0

The truck was not clean inside/outside They owner its allways with not a friendly face He trow my id and debit card at me he didn't give it in my hand and that place does not look like a uhaul business

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

NICKLOAS T. 
Rating:
4.0

Everything was dirt. No cement or pavement.

Maria P. 
Rating:
1.0

This U-haul business was literally a crack house. Dingy run down place that looked like it hadn't been cleaned in years. Guy running the place wasn't wearing a mask even though there was a hand written sign saying masks were required. He also mentioned he was feeling sick but assured me it wasn't COVID... I did not feel comfortable or safe in this place and stood just outside the door while he tried processing my ID five times until it finally went through.

Brian T. 
Rating:
2.0

Uhaul called 2 days before our move day to tell us they don't have a 15' truck within a hundred miles. Stop calling it a reservation please. There is nothing reserved.

David H. 
Rating:
3.0

This location was a dirt lot with a motor home parked on it. There was nothing appealing about it visually. If there wasn't one other Uhaul truck on the lot I would have thought there was a mistake. The gentleman that came out and helped us was friendly and helpful

James M. 
Rating:
5.0

Help me out really awesome

stacy G. 
Rating:
5.0

Was amazing experience

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
4.0

Customer did not leave a comment.

AMANDA F. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Fast clean and excellent

ANDREW M. 
Rating:
5.0

Jerry at UHaul went out of his way to accommodate me and my needs and I appreciate his help. I would recommend him to my friends and family and if the need arises I would use his services again.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Alesia J. 
Rating:
1.0

-Windshield had a 6-7 inch crack -Feline feces and food in office -We were told wrong info about our payment and we were overcharged -Poor location and very unsanitary office

Aaron R. 
Rating:
3.0

The location was unkempt but expected for the address. We were after hours pick up, so we appreciated the convenience of that. We just didn't appreciate being redirected on customer service to a location so far from our move location. The online check in worked VERY poorly.

Vincent E. 
Rating:
5.0

Everything was great i would come back again service was awesome

Gloria M. 
Rating:
3.0

I was told to insure to bring the truck with a quarter tank and to calculate the gas mileage at 5 mpg. I was told if I do that I will get an additional $30. Needless to say both were not true.

yaser S. 
Rating:
5.0

Nice. Fast in and out no waiting

Gabriel V. 
Rating:
5.0

I love the customer service provided.. carrying people & very helpful.. since moment walk into office they greet you w warming smile & answer any questions w no hesitation.. I will definitely recommend & use their services again.

Rosario U. 
Rating:
5.0

The staff was very friendly.

Gina A. 
Rating:
5.0

Customer did not leave a comment.

Esmeralda G. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Very. Friendly

Veronica M. 
Rating:
5.0

Great service

hovik B. 
Rating:
5.0

Great service

Fernando V. 
Rating:
5.0

Nothing all good

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Alfonso V. 
Rating:
5.0

Customer did not leave a comment.

Fausto D. 
Rating:
3.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Great friendly I am a repeat customer.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nice employees

carlos E. 
Rating:
5.0

Fast a very nice people who work there. Family friendly. .

ivan S. 
Rating:
2.0

Have the same hours as other locarions. Offer to drop off truck at the closer location i selected. Filling up the gas tank to full would have been nice

Jeremy D. 
Rating:
3.0

Customer did not leave a comment.

Todd R. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Ernest A. 
Rating:
5.0

Fast friendly service explains everything on the contract documents great customer service.

Johnny M. 
Rating:
5.0

Fast service friendly staff

Francisco T. 
Rating:
5.0

Nothing very friendly and family friendly got to pet and play with there dog so friendly.

Jenifer A. 
Rating:
5.0

Very nice and fast service.

RAUL T. 
Rating:
5.0

Friendly and fast service.

Pablo S. 
Rating:
1.0

A false equipment damage claim was "anonymously" submitted to U-Haul. When I asked the representative where it came from, he said "I don't know, it was just on my computer." Really? Anyone can submit a report without evidence or return information? U-Haul arbitrarily charged me $165 for the report submitted. The representative said "You wouldn't have been charged if you took out the insurance on it". After contacting his region supervisor, he said that the main computer at U-Haul has been giving them problems.U-Haul said that they would reverse the charges, but 4 days later, it's still there. By the way, the address given for the "incident" was my home address, where the vehicle was kept behind a closed gate. Something very fishy is going on here. I'll tell my friends to avoid this place, and U-Haul for that matter.

Xavier B. 
Rating:
5.0

The local guys were awesome! Quick in and out on both ends

Tina L. 
Rating:
5.0

Fast and friendly service. Family run. Awesome company

Kirby M. 
Rating:
1.0

location was in a very dangerous location. I did not feel safe. the inside of the truck smelled like pet urine. Also, not to the fault of this location, but I was called and asked to pick up the truck at this location. I wanted to pick it up at the Brimhall location in Bakersfield. I was ok with picking it up somewhere else and they said they would compensate me with mileage and that did no happen. In fact, I believe I was charged more. I ordered the smallest truck, that was supposed to be for $19.99 and was charged $40 and then I was charged additional mileage. There are so many discrepancies all in one shot. I thought was doing Uhaul a favor by going to another location to pick up the truck and I end up being overcharged. I will be using another form of transportation for our company going forth. This was convenient for Uhaul, not me. RE: 27554584

Jonathan R. 
Rating:
3.0

Make sure it has tires on it that are safe, your excuse that you just got it in is not an excuse it should not be put on the rental sheet until it is safe or functional to rent , bald tire is a no no

darrin H. 
Rating:
1.0

There were guard dogs on site and it was very intimidating I felt most unwelcome...

Ajay S. 
Rating:
5.0

Customer did not leave a comment.

Andre W. 
Rating:
4.0

Customer did not leave a comment.

Julee C. 
Rating:
5.0

Customer did not leave a comment.

Israel C. 
Rating:
3.0

Customer did not leave a comment.

Sandra P. 
Rating:
4.0

Customer did not leave a comment.

Eldon P. 
Rating:
5.0

Customer did not leave a comment.

Sheron L. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Great friendly family run u haul center had everything I needed for my move including guys to help load and unload. U haul trucks

Kirby M. 
Rating:
3.0

Very nice professional people, fast and courteous. Great experience

david L. 
Rating:
5.0

Awesome ur doing all your great deeds ...God Bless!

Ladonna M. 
Rating:
5.0

No improvement needed. Well managed, friendly service. We will be going back if we have any uhaul needs.

Belinda R. 
Rating:
5.0

We were treated kindly, nothing needs to be done to improve their service.

Belinda R. 
Rating:
4.0

Very nice and helpful

Ivan C. 
Rating:
5.0

Family style setting Love it, fast friendly staff, they bring the Truck out to you, 24 hour return nice .

Kirby M. 
Rating:
5.0

For me nothing you guys have very good service

Laura A. 
Rating:
5.0

Everything was perfect at this location

Aurora A. 
Rating:
4.0

Customer did not leave a comment.

Tom P. 
No reviews have been submitted for this location.

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