Customer Reviews for Rush Express Services
(U-Haul Neighborhood Dealer)

289 reviews

2231 E California Av   Bakersfield, CA 93307

(661) 243-8754

Location Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm

Services at this Location:

Contact Us

(661) 243-8754

2231 E California Av
Bakersfield, CA 93307

Services at this Location:

Location Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The low lights didn't work. There was oil on the floor of the trailer which I had to lay a mat down and the trailer creaked like it was going to break in half. Might want to wash it out and make sure it is stable. Great service though and trailer worked out ok

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Diego M. 
Rating:
5.0

Customer did not leave a comment.

Oscar F. 
Rating:
2.0

Trailer had faulty lights and missing secondary safety chain for tires. Person working desk said they would give me a discount on it but never did and charged me regular price. Luckily I had my own magnetic towing lights. I would never rent from this location again. Keep your equipment well maintained for future use and keep your word to your customers.

Juan M. 
Rating:
5.0

Satisfied every time!!

TEREN T. 
Rating:
5.0

Kid and pet friendly very polite staff

Jerry S. 
Rating:
2.0

I had made arrangements with the manager of the white lane location to specifically drop this truck off to the Rush Express location. She said that I would be doing them a favor to take it there and then after doing so, I was charged $20 for taking it there. This is no ok and when I call the 800 number to complain, it's over an hour wait to speak to someone.

Deanna M. 
Rating:
5.0

Great friendly service. I will definitely return to rent if I ever need their services. Thank you very much.

Oscar H. 
Rating:
3.0

The person that we dealt with was courteous and went above his duty to help us.

Megan C. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

MARVIN H. 
Rating:
5.0

Customer service was exceptional caring and effective. Thank you!

maria M. 
Rating:
5.0

Nothing

Hattie P. 
Rating:
5.0

Family run Business,

Rush Express ser M. 
Rating:
5.0

Great service, quick pickup and return

william H. 
Rating:
5.0

Andrew was the nicest man I have ever met. So helpful and kind especially during a very hard time in my life. I am forever grateful to him and his staff.

Sarah B. 
Rating:
5.0

Yard manger was very helpful and nice keep up the great job

Jose V. 
Rating:
3.0

Customer did not leave a comment.

Jewellian L. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
2.0

Check the tires, right back tire was down to 30 psi, so at home I increased it to 60 psi. Traveled with a load to San Diego and pressure was back down to 45 psi. The receiving agency said there was a nail in the tire.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Oswaldo R. 
Rating:
5.0

Customer did not leave a comment.

Javier H. 
Rating:
3.0

Customer did not leave a comment.

Derek F. 
Rating:
1.0

I was charged for 2 days for no reason and would like my money back.. the woman was rude and on the phone the whole time i was checking my truck out

Jewellian L. 
Rating:
3.0

Customer did not leave a comment.

Edgar F. 
Rating:
5.0

Customer did not leave a comment.

Ryan N. 
Rating:
1.0

I was lied to and robbed. Never!!! going back to bitch ass U haul

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Francisco N. 
Rating:
5.0

Best experience I have had with Uhaul. Very friendly and accommodating.

Stephen K. 
Rating:
5.0

Nothing. People were awesome. Even remembered why I needed to rent the truck 2 weeks after I told them. Glad I have a uhaul place a 15min walk away.

Gil Roy M. 
Rating:
4.0

I have Always rent from uhal never looked for other ricing. Convenience and notify on changes immediately!

MaryAnn H. 
Rating:
5.0

Customer did not leave a comment.

Andres B. 
Rating:
2.0

License plate was missing, we were charged for a 2 day rental when we only had it for 8 1/2 hours we never asked for 2 days just one day, pick up in Bakersfield and drop off in Modesto!

JASON L. 
Rating:
5.0

Was the best service ever

Andrew M. 
Rating:
5.0

Excellent service

Christopher R. 
Rating:
5.0

Great experience with this uhaul facility. Great customer service, easy puck up, easy drop off. I would and definitely recommend this uhaul location.

BELINDA R. 
Rating:
1.0

The truck did not have a full tank of gas ..it said online it did . Then no dolly... place was closed owner went shopping....came 2 hrs later and was rude .. and the miles I was giver were way over what tge distance was and customer service was no help

YOLANDA H. 
Rating:
3.0

The mobile location was terrible. Everyone trying to return the equipment via 24/7 mobile was trying to get into the tiny space reserved for drop off. There was not room for all the trucks. No one was at the yard to take in the trucks and trailers. We were lucky to find a spot but another family was frantically trying to call uhaul because they did not want to leave the truck on the street. I tried to call and the wait time was 30 min to get help. I would never recommend this pick up site.

Brandon C. 
Rating:
2.0

Customer did not leave a comment.

ESTRELLITA J. 
Rating:
5.0

Great service

RALPH C. 
Rating:
3.0

will never be late on a return it seemed dangerous

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN Q. 
Rating:
1.0

Extremely unprofessional. I walked into what I thought was a uhaul building and it turned out to be someone's bedroom that was super messy. This location was extremely ghetto, the entrance to this lot was very narrow. I missed the turn and passed the entrance. The staff there did not check in the uhaul I rented until several days after I returned it. I am so dissatisfied with the service I received from uhaul, I have done business with uhaul for years and have never had this bad of service. I think I will stop doing business with uhaul after this awful experience. Uhaul really needs to investigate this specific location and make some major changes. I cannot believe uhaul allows a location like this to be open for business to the public. Worst experience ever!

Nicole N. 
Rating:
5.0

Faster internet connection on software

GRACIELA G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
4.0

Customer did not leave a comment.

Ed J. 
Rating:
3.0

The windshield was very dirty inside and out. I had to clean it to be able to drive

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Savanna N. 
Rating:
1.0

There's poor customer service he can only do so much they just say I have to call customer service I like to deal with U-Haul directly did not get one local it's inconvenient already and you still want to charge me for over miles I had to get two trucks no one to advice me if it was better to keep the same one pay for an extra day or get the other truck It would of been nice to have customers service credit or advise

EVA W. 
Rating:
5.0

Me pareció todo muy bien

FERNANDO L. 
Rating:
5.0

Very nice gentleman running the business. I'll be back

LAWRENCE K. 
Rating:
2.0

Rude and truck not in location I was supposed to pick it up

Julio B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Fast honest service.

MARCOS T. 
Rating:
5.0

Such a great service really recommend it really friendly easy going best service I have had in a while

NESTOR V. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

RAY D. 
Rating:
3.0

Customer did not leave a comment.

DONNEL L. 
Rating:
1.0

Truck was filthy. Found a roll up dollar bill and beer cans in the vehicle. A/c kept going in and out but was mostly out. It took me 58 minutes to get checked in. This process usually takes 10 minutes once I'm at the counter. Windshield was full of dirt. Tire in truck was low. The guy who helped me was filthy and smelled like booze. It was a terrible experience. I called to try and get another truck and was told by the scheduling dept that there was one available 2 hours from me. I had already driven 45 minutes to get to this location. I made a reservation ahead of time as I always do twice a month being I have a small business. For some reason my requested locations were not available. I'm not sure what's the point of making a reservation.

SARAH K. 
Rating:
3.0

I know it's not this locations fault but I want to complain about the website and app. They are both horrendous and don't work properly. The check in feature on the website is so slow and wouldn't work for me on two different phones. The app couldn't even find my reservation no matter what I tried.

NICHOLAS E. 
Rating:
5.0

This location has excellent customer service!

MICHELLE Z. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE Z. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
2.0

Got “upgraded” to a truck that had to go back to LA. Weather was about 98+ degrees. Truck had no working AC, and alignment on truck was very bad when driving on freeway.

CARLOS A. 
Rating:
2.0

Customer did not leave a comment.

BRANDONM C. 
Rating:
5.0

Very good

ABDULKARIM H. 
Rating:
1.0

The location had a lot to be desired. Located in an iffy neighborhood and behind a house on a dirt lot that was not well kept. I did not feel safe or that the area was safe. The young man that helped me made me uncomfortable as his speech was slurred, rapid, and he seemed high. He also forgot to give me keys when he took me to the vehicle and walked back to the office, I had to go back to the office to get keys. The vehicle was fine. I was sent to this location by your central dispatcher. I requested the Union and Brundage location or the North Chester location in Bakersfield. If in the future I can not pick up at one of these locations I will not rent. I have rented from UHaul many times before and always had an excellent experience, this is the first and hope the last bad experience.

LORETTA H. 
Rating:
5.0

Easiest U-Haul rental experience ever. I will go back again next time I need a truck.

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

Horrible service ! Took forever to get the truck and the charge for a gas fee when you guys are already charging so much for gas is ridiculous. I have told my company that we will never go through you guys again .

Salvador T. 
Rating:
5.0

Customer did not leave a comment.

RHUEPELL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Great customer service!

LESLIE M. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Costumer waiting time. It takes tooooooo long to answer. When I was returning trailer, it took me almost 1 hr. To get a representative, so horrible.

VICTOR M. 
Rating:
4.0

Great customer service, very friendly and patient. The only negative parts were the smell of dog feces all over the yard and the bad handling of the truck. I'm not sure if the handling of the truck is their fault but you had to turn the truck to the left to be going straight and once you hit 60 mph on the freeway it would randomly give a nice pull so you had to be constantly turning the wheel left and right just to keep it going straight. Also I was disappointed with the fuel below 1/4 a tank and not a nearby easy access gas station. Thankfully where I need to go was very close. Overall the customer service was just great and I probably would rent from this location again simply because of that.

JOHN C. 
Rating:
5.0

Great customer service family friendly nice new office great AC

COLE M. 
Rating:
5.0

Everything worked out great for me Thank you

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

ABAGAIL P. 
Rating:
3.0

Arrived before location open.

RONDALL I. 
Rating:
5.0

Jerry and his staff are super awesome. His spot will be my go to every single time. The customer service they have is what good customer service used to be like in the old days. Thank you Jerry!

Matthew S. 
Rating:
1.0

Very disappointed charged me 3 times which is crazy yes I'm getting my money back but dame …

LUIS B. 
Rating:
5.0

Great service, on the road quick.

MARC E. 
Rating:
5.0

Best Uhaul ever

CYNTHIA I. 
Rating:
5.0

Just moved to the area. Thiabwas the easiest truck rental and storage rental I cam across since I have been here. Very friendly and polite crew

CHRISTOPHERJ O. 
Rating:
1.0

Service took long and returned with what was given and got charged.

RODOLFO D. 
Rating:
3.0

Location is hard to find, not what I expected and I'm glad that I went looking for it before I was actually in a 20 ft truck. I basically went to find it 3 days earlier because I had never heard of that site. The people were friendly though.

Mary E. 
Rating:
5.0

Awesome and fast job was a great experience

ANDREW M. 
Rating:
1.0

I dropped the truck with above half full tank same as was when I picked it up, A day later I received a mail saying I dropped it empty, and got a charge for more than $153. I called couples times, and I need someone help me, I never had this a problem before, and I know exactly the way we need to return it. My friend was with me when I dropped it off, I had a receipt and I want my money back.

ROCIO R. 
No reviews have been submitted for this location.

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