Customer Reviews for Rush Express Services
(U-Haul Neighborhood Dealer)

248 reviews

2231 E California Av   Bakersfield, CA 93307

(661) 243-8754

Location Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm

Services at this Location:

Contact Us

(661) 243-8754

2231 E California Av
Bakersfield, CA 93307

Services at this Location:

Location Hours

  • Monday - Sunday:
    9 am - 12 pm / 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The mobile location was terrible. Everyone trying to return the equipment via 24/7 mobile was trying to get into the tiny space reserved for drop off. There was not room for all the trucks. No one was at the yard to take in the trucks and trailers. We were lucky to find a spot but another family was frantically trying to call uhaul because they did not want to leave the truck on the street. I tried to call and the wait time was 30 min to get help. I would never recommend this pick up site.

Brandon C. 
Rating:
2.0

Customer did not leave a comment.

ESTRELLITA J. 
Rating:
5.0

Great service

RALPH C. 
Rating:
3.0

will never be late on a return it seemed dangerous

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

BRYAN Q. 
Rating:
1.0

Extremely unprofessional. I walked into what I thought was a uhaul building and it turned out to be someone's bedroom that was super messy. This location was extremely ghetto, the entrance to this lot was very narrow. I missed the turn and passed the entrance. The staff there did not check in the uhaul I rented until several days after I returned it. I am so dissatisfied with the service I received from uhaul, I have done business with uhaul for years and have never had this bad of service. I think I will stop doing business with uhaul after this awful experience. Uhaul really needs to investigate this specific location and make some major changes. I cannot believe uhaul allows a location like this to be open for business to the public. Worst experience ever!

Nicole N. 
Rating:
5.0

Faster internet connection on software

GRACIELA G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
4.0

Customer did not leave a comment.

Ed J. 
Rating:
3.0

The windshield was very dirty inside and out. I had to clean it to be able to drive

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Savanna N. 
Rating:
1.0

There's poor customer service he can only do so much they just say I have to call customer service I like to deal with U-Haul directly did not get one local it's inconvenient already and you still want to charge me for over miles I had to get two trucks no one to advice me if it was better to keep the same one pay for an extra day or get the other truck It would of been nice to have customers service credit or advise

EVA W. 
Rating:
5.0

Me pareció todo muy bien

FERNANDO L. 
Rating:
5.0

Very nice gentleman running the business. I'll be back

LAWRENCE K. 
Rating:
2.0

Rude and truck not in location I was supposed to pick it up

Julio B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Fast honest service.

MARCOS T. 
Rating:
5.0

Such a great service really recommend it really friendly easy going best service I have had in a while

NESTOR V. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

RAY D. 
Rating:
3.0

Customer did not leave a comment.

DONNEL L. 
Rating:
1.0

Truck was filthy. Found a roll up dollar bill and beer cans in the vehicle. A/c kept going in and out but was mostly out. It took me 58 minutes to get checked in. This process usually takes 10 minutes once I'm at the counter. Windshield was full of dirt. Tire in truck was low. The guy who helped me was filthy and smelled like booze. It was a terrible experience. I called to try and get another truck and was told by the scheduling dept that there was one available 2 hours from me. I had already driven 45 minutes to get to this location. I made a reservation ahead of time as I always do twice a month being I have a small business. For some reason my requested locations were not available. I'm not sure what's the point of making a reservation.

SARAH K. 
Rating:
3.0

I know it's not this locations fault but I want to complain about the website and app. They are both horrendous and don't work properly. The check in feature on the website is so slow and wouldn't work for me on two different phones. The app couldn't even find my reservation no matter what I tried.

NICHOLAS E. 
Rating:
5.0

This location has excellent customer service!

MICHELLE Z. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE Z. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
2.0

Got “upgraded” to a truck that had to go back to LA. Weather was about 98+ degrees. Truck had no working AC, and alignment on truck was very bad when driving on freeway.

CARLOS A. 
Rating:
2.0

Customer did not leave a comment.

BRANDONM C. 
Rating:
5.0

Very good

ABDULKARIM H. 
Rating:
1.0

The location had a lot to be desired. Located in an iffy neighborhood and behind a house on a dirt lot that was not well kept. I did not feel safe or that the area was safe. The young man that helped me made me uncomfortable as his speech was slurred, rapid, and he seemed high. He also forgot to give me keys when he took me to the vehicle and walked back to the office, I had to go back to the office to get keys. The vehicle was fine. I was sent to this location by your central dispatcher. I requested the Union and Brundage location or the North Chester location in Bakersfield. If in the future I can not pick up at one of these locations I will not rent. I have rented from UHaul many times before and always had an excellent experience, this is the first and hope the last bad experience.

LORETTA H. 
Rating:
5.0

Easiest U-Haul rental experience ever. I will go back again next time I need a truck.

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
1.0

Horrible service ! Took forever to get the truck and the charge for a gas fee when you guys are already charging so much for gas is ridiculous. I have told my company that we will never go through you guys again .

Salvador T. 
Rating:
5.0

Customer did not leave a comment.

RHUEPELL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Great customer service!

LESLIE M. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Costumer waiting time. It takes tooooooo long to answer. When I was returning trailer, it took me almost 1 hr. To get a representative, so horrible.

VICTOR M. 
Rating:
4.0

Great customer service, very friendly and patient. The only negative parts were the smell of dog feces all over the yard and the bad handling of the truck. I'm not sure if the handling of the truck is their fault but you had to turn the truck to the left to be going straight and once you hit 60 mph on the freeway it would randomly give a nice pull so you had to be constantly turning the wheel left and right just to keep it going straight. Also I was disappointed with the fuel below 1/4 a tank and not a nearby easy access gas station. Thankfully where I need to go was very close. Overall the customer service was just great and I probably would rent from this location again simply because of that.

JOHN C. 
Rating:
5.0

Great customer service family friendly nice new office great AC

COLE M. 
Rating:
5.0

Everything worked out great for me Thank you

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

ABAGAIL P. 
Rating:
3.0

Arrived before location open.

RONDALL I. 
Rating:
5.0

Jerry and his staff are super awesome. His spot will be my go to every single time. The customer service they have is what good customer service used to be like in the old days. Thank you Jerry!

Matthew S. 
Rating:
1.0

Very disappointed charged me 3 times which is crazy yes I'm getting my money back but dame …

LUIS B. 
Rating:
5.0

Great service, on the road quick.

MARC E. 
Rating:
5.0

Best Uhaul ever

CYNTHIA I. 
Rating:
5.0

Just moved to the area. Thiabwas the easiest truck rental and storage rental I cam across since I have been here. Very friendly and polite crew

CHRISTOPHERJ O. 
Rating:
1.0

Service took long and returned with what was given and got charged.

RODOLFO D. 
Rating:
3.0

Location is hard to find, not what I expected and I'm glad that I went looking for it before I was actually in a 20 ft truck. I basically went to find it 3 days earlier because I had never heard of that site. The people were friendly though.

Mary E. 
Rating:
5.0

Awesome and fast job was a great experience

ANDREW M. 
Rating:
1.0

I dropped the truck with above half full tank same as was when I picked it up, A day later I received a mail saying I dropped it empty, and got a charge for more than $153. I called couples times, and I need someone help me, I never had this a problem before, and I know exactly the way we need to return it. My friend was with me when I dropped it off, I had a receipt and I want my money back.

ROCIO R. 
Rating:
5.0

Customer did not leave a comment.

Cinthya C. 
Rating:
1.0

Customer did not leave a comment.

JOHN F. 
Rating:
1.0

It is in an unsafe neighborhood. Resdential with dogs barking, beware of dog signs. Very unprofessional. Inwas disappointed and nervous when we dropped it off. Right in front was a man on something and was taking his pants off. Really scary to be subjected to a drop off location as such. Uhaul has never done this to me in the past.

Selina R. 
Rating:
5.0

Everything was great 👍

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

EMPERATRIZ M. 
Rating:
5.0

Very family friendly people .

VICTOR D. 
Rating:
5.0

The cab had been sanitized but someone had smoked weed and cigarettes in it. That was a bit uncomfortable but overall, I would use them again!

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

shahbaz S. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
5.0

Customer did not leave a comment.

Ana O. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe L. 
Rating:
5.0

My Dad help me rent it .was fast and in and out

JERRY S. 
Rating:
4.0

Customer did not leave a comment.

JOANNA L. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
3.0

The service there was excellent my only complaint is they should wash the trailer I went home and sprayed some water on it

Domingo R. 
Rating:
5.0

Fast and amazing experience again

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

GABINO P. 
Rating:
2.0

This location looked like someone's residence. Very cramped and crowded. It had a narrow dirt driveway that led to the back of the property. Thank goodness Drop off was easy. I am hoping this is a business just getting started and improvement is seen in the near future.

DIANA U. 
Rating:
4.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO R. 
Rating:
5.0

Customer did not leave a comment.

Constantio C. 
Rating:
5.0

It was all good!

Ronald S. 
Rating:
5.0

My experience here was excellent Andrew was amazing in communicating with the people who would unload my furniture once I arrived at my new location.. He went above and beyond to make phone calls amd make sure I had the proper information so that the transition would be smooth Andrews customer service was second to none ... just a cool vibe

HECTOR G. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

CALEB R. 
Rating:
5.0

Was amazing experience at this uhaul this is the fastest uhaul place ever thank you jerry

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Wonderful service, very polite people

William R. 
Rating:
2.0

Maybe the kid at the desk just didn't get it. And the yard kid started helping a guy that just drove in and asked him to help. There is a line wait your turn buddy!

Don A. 
Rating:
1.0

The truck was not clean inside/outside They owner its allways with not a friendly face He trow my id and debit card at me he didn't give it in my hand and that place does not look like a uhaul business

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

NICKLOAS T. 
Rating:
4.0

Everything was dirt. No cement or pavement.

Maria P. 
Rating:
1.0

This U-haul business was literally a crack house. Dingy run down place that looked like it hadn't been cleaned in years. Guy running the place wasn't wearing a mask even though there was a hand written sign saying masks were required. He also mentioned he was feeling sick but assured me it wasn't COVID... I did not feel comfortable or safe in this place and stood just outside the door while he tried processing my ID five times until it finally went through.

Brian T. 
Rating:
2.0

Uhaul called 2 days before our move day to tell us they don't have a 15' truck within a hundred miles. Stop calling it a reservation please. There is nothing reserved.

David H. 
Rating:
3.0

This location was a dirt lot with a motor home parked on it. There was nothing appealing about it visually. If there wasn't one other Uhaul truck on the lot I would have thought there was a mistake. The gentleman that came out and helped us was friendly and helpful

James M. 
Rating:
5.0

Help me out really awesome

stacy G. 
Rating:
5.0

Was amazing experience

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
No reviews have been submitted for this location.

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