1st the rental I requested two days in advance was unavailable due to the company not putting a key out. So I had to go 10 miles out my way for a SMALLER truck which caused me to make 3 trips back & fourth to my storage & again a extra 10 miles on the truck miles to return the rental. There needs to be a system to be sure a rental is available for exact pick up time. Or some sort of compensation if it isn’t. I had to pay $100 for something should have been $60 all together. This is not the 1st time I rented a rental & had to move locations.
Emily W
Customer Reviews for Rusty Rose Vintiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These people were so accommodating!! It was on my end that I had to turn in the truck later than scheduled and they didn’t have a problem. I’m sure they did but they handled the scheduling and rescheduling of others with utter professionalism. I was blessed to have been given this location . Thank you staff at “Rusty Rose Vintiques” !! I cant wait to come see all the unique items you have for sale. I’ll need another u haul !!😉Thanks again Respectfully.R Keith “Chango”
RICHARD MThe location was great, but I originally reserved at a location much closer to my house and was asked to pick up here. I had to drive an extra 24 miles total, which added $1/mile and more gas. This was not Rusty Rose’s fault.
Michael YVery easy to pick up truck and return it . People are super friendly and helpful
Iris B