Customer Reviews for Rustys Inspection Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rustys Inspection Express

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John E.
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Customer did not leave a comment.

judy W.
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Best place to lease a truck!!!

Teresa M.
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They made me pay 125. Then they took out ànother 84.will never use u again thank you

LOREE F.
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Customer did not leave a comment.

jack C.
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All went well

Michael F.
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I’ve never had a ‘clean’ truck, no matter the location. I doubt any of the locations take the time to clean the interiors, the floors especially. Nothing against the operator of this location. He was very nice and business-like.

Nathaniel S.
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Customer did not leave a comment.

SHIH-FENG C.
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Book your reservation online. The site manager is professional and will get you in-and-out in no time. Will do business again!!

Brandy R.
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Customer did not leave a comment.

Aaron C.
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Very quick service and friendly.

John B.
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We dropped it off after hours. However I have used this place before and was honored to have this as a drop off place. Information given originally as a drop off site was 25 minutes from my ending location. I called the number on the contract for alternative sites. New Orleans answered the phone. However very sweet person she couldn't assist me. she transferred me to Tulsa. Although closer not ideal. The operator was very helpful and stay on the issue until we found an agreed upon location to drop of the vehicle. Over all a great experience

dan S.
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Customer did not leave a comment.

Joseph N.
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This man is not a people person at all. Couldn’t have cared if we rented there or not

judy W.
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Great service!!!

Tristan I.
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Trying to schedule a truck online was difficult. I do not recommend anyone to schedule online. My experience was extremely frustrating.

Leigh T.
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Customer did not leave a comment.

judy W.
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Friendly helpful fast service!

Oliver M.
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Lack of immediate response and assistance from the business owner. After waiting to be assisted for a while, I had to walk around the building to find the owner of the business to assist me. He did not greet me or acknowledge that I had been waiting on him and he was smoking inside his office. Not using that location again for my U-Haul bookings in the future.

Mey B.
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If you have the patience to wait then you are good. It seems like Rusty is the only worker of the shop.

Darrell J.
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Customer did not leave a comment.

Floyd S.
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Nothing that comes to mind everything went as planned.

Chiquita S.
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Nothing it was wonderful and Customer service was great

Shawn W.
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Just used the tow dolly the lone light had been spliced back together and the ramps had to be tied down they would pop out going down the road and to be charged another 30.00 after drop off the next day I’m not happy at all

Denise G.
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Man was very rude

Doug T.
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I stepped in a giant hole behind the trailer and severely twisted my ankle.

Michael E.
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Customer did not leave a comment.

Brian H.
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I have no words for the horrible service we received from UHaul in the Longview and Tyler, Texas area for our move. We were told many different things from different people we spoke with. I made a reservation for around $600 but due to your company changing the time and date my husband had to make a new reservation which made our payment over $1000. He put in a customer inquiry on why the price change. We are extremely unhappy with our service and will not hesitate to contact the media if this is not rectified. This move was because my husband is a part of the National Guard and getting deployed. If I could give your company a negative rating I would gladly do so.

Marlene M.
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Customer did not leave a comment.

Bradley A.
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Customer did not leave a comment.

Cristy W.
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I reserved a 20 foot truck online. When I went to pick it up at packrat storage, they told me they didnt have any trucks and didn't know why I was sent there. I called uhaul and she located a truck at a different location. We wait for an hour for the 2 nd location to open bc she set up the reservation for us. They open and they had already had it rented at 1:00, which we needed it for the whole day. So he called the third location and found a 26 foot truck, so we had to rush to that location to get the truck. Overall we lost about 2 hours of moving time and were extremely dissapointed with uhaul. I would recommend the location, but not uhaul.

Ryan M.
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Customer did not leave a comment.

STEVEN S.
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Rusty’s employee was very rude. I called the day before because we needed the truck longer than I could reserve it online and it seemed like I was an entire inconvenience to this man. If we could have found a uhaul somewhere else in town we would have. Hope to never have to use Rusty’s uhaul again.

William J.
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Customer did not leave a comment.

judy W.
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Rusty is an honorable businessman. I would highly recommend.

judy W.
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Perfect service! Thank you..

CYNTHIA F.
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Rusty was a pleasure to work with. He provided excellent customer service, and we appreciated all the assistance he provided us. The process went without a hitch and we were on our way in no time.

DENNIS H.
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Customer did not leave a comment.

Jevon W.
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Customer did not leave a comment.

RAYMOND C.
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Customer did not leave a comment.

VERNON E.
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Roger W.
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Chris S.
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The gentleman was not courteous

william N.
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Customer did not leave a comment.

Scott M.
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Not very friendly, had a 'get er done' attitude.

Misti G.
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Customer did not leave a comment.

RONALD M.
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Customer did not leave a comment.

EARL R.
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Impersonal service absent of basic customer service skills

LINA S.
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Customer did not leave a comment.

Jerry G.
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Customer did not leave a comment.

OUSMAN J.
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The man at this location is not helpful and dismissive of clients. This is second bad experience with him. I am not going there and all of my friends will not be renting with him. I was talking to one of my neighbors he had the same bad experience and said the same. He said, he won't have let me rented a Uhaul at this location.

Ron B.
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All good. No improvements needed.

oumarou S.
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Nothing

Andrew N.
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Customer did not leave a comment.

Emily I.
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Customer did not leave a comment.

Stephen C.
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I was there a little early and the guy says what do I want . Apparently he had to open his place up , pick up trash by the street , move a truck out of the bay . I understand why , but I was only 5 min early and I had done the early check out .

James R.
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Customer did not leave a comment.

estella G.
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The owner at this facility was rude. He has no people skills and assumes you know what your suppose to do when you get to the facility. I will never go back there again. The trailer was clean and in great working condition.

randy S.
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better attitude

Ronnie G.
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No one at work on Sunday

Elliott D.
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Customer did not leave a comment.

Kim C.
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Customer did not leave a comment.

Craig D.
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tammy E.
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Charles C.
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Ryan S.
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Customer did not leave a comment.

Sharon C.
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Virginia E J.
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Nell A.
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Customer did not leave a comment.

Jonathan K.
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That truck was in bad shape in that the steering is very loose and the front end is out of alignment.

Brad S.
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The service was perfect. The equipment was in great shape. This is one of the best UHaul locations I've used. The owners are professionals and friendly.

Dan D.
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Customer did not leave a comment.

Garrett G.
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Customer did not leave a comment.

Ryan M.
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I was shocked to see he had a 20 year customer satisfaction award on his wall. Hopefully he was just having a bad day.......

David C.
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Customer did not leave a comment.

judy W.
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Very swift and friendly customer service!

Matt E.
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Customer did not leave a comment.

Debra P.
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Thomas P.
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It is a fairly run down location, but the drop off was smooth enough. Not real problems

gary M.
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gerald F.
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Earl P.
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Alana S.
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Kenneth Y.
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William J.
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Customer did not leave a comment.

KENNETH Y.
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Customer did not leave a comment.

dennis T.
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Very friendly & had the equipment ready when we were ~ 'Five Stars'

Ryan S.
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Customer did not leave a comment.

judy W.
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A very easy transaction. I would recommend! Friendly service

ron M.
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Customer did not leave a comment.

Sharon V.
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The guy was like a human robot, Never looked at you new said thank you. When you asked him a question he just ignored us, like he just hated people. When I first called I never go a conformation from him while I was talking to him on the phone. I had to stop and ask my husband a question he just hung up on me. Took 20 min to get him to answer the phone when tying to call back. No personalty and just rude..

judy W.
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They were very helpful and kind....

Jason S.
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Customer did not leave a comment.

judy W.
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Rusty was very accommodating. A very nice guy, good service !

Tammy S.
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Customer did not leave a comment.

BENNIE L.
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Customer did not leave a comment.

judy W.
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Rusty is so helpful and kind!!!

judy W.
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I use rusty often for our business. He is a great guy! Very easy to work with. Highly recommend!

Leslie S.
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Customer did not leave a comment.

james A.
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Do not price gouge....you were going to charge me $628 if I used the trailer 1 way ( which is what I needed to do). It is not my fault that you guys have more trailers than you want in a location. I am very disappointed in Uhaul. Next time we will take an extra vehicle instead of renting a trailer from you.

David M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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