I got there a little early since I elected to check-in via my app. When I got there, none of the furniture pads or the dolly were in the truck and ready for me, I had to wait a half hour for the place to open, and the staff didn't seem even remotely concerned with the fact that the truck wasn't prepped and ready at the time of my reservation.Jay L.
Moving Truck Rental in Tyler, TX at Rustys Inspection Express
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tyler, TX 75703
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
this guy was really grumpy Will go somewhere else next timeDALE M.
Would have liked to have had a paper printout of the rental contract just in case.Richard S.
Be a little more friendly.KITIANNA M.
The person who was there is rudeDavid Y.
Great customer service here at this location I have never had a problem using Randy's equipment always clean and ready to roll Signing the rental agreement is very quick... a pleasant hello pleasant goodbye and I'm on my way. Just the way I like it.Richard F.
He is highly efficient and doesn't make you wait.JAMES P.
He is quick to take care of the guest and does the returns fast without hesitation!!JAMES P.
The customer service was very poor. I would not recommend this location to any family or friends.Keona M.
Took FOREVER to check in because of the alternate contact. Car was dirty on floor.Kathryn D.
Quick, simple, easy return process. They were able to go about their normal business, and neither I nor them needed to disturb the other.John W.
I love this place! Very delightful man. The service was great. The truck was clean. The check in and out was super easy!judy W.
Need to greet customers as they arrive. Help with the location of drop off .David T.
Second time I used them and inside and out side of both trucks were dirty. Had to clean inside of cargo box be for we could load. I would not use him again. The second truck made really bad noises inside of cab. Very bad experience. Truck in need of front end repairs, steering wheel vibrated and road walked.Billy R.
Always have a great experience when dealing with Rustys that's why I go there every time, Doesn't waste my time gets down to business very pleasant gentleman.Richard F.
The man was loaded, which I notice is true in all your locations, not just this one. He indicated which dolly I should take and, with several other customers in the small waiting room, I got the distinct impression he was not coming out to help me and I was done with him. I went out, pulled the dolly to my truck, hitched and chained it before he surprised me standing there with his phone out to take a picture. When I dropped it off in baton rouge I got similar treatment. I waited for a while in the drop off area, no one came out so I finally went in, the one young man was with a customer with other people there, so he asked if I was dropping off, I said yes so he directed me to the back area. I had the dolly unloaded and rolled back behind the building before the young man came around the building to check on things.BRIAN J.
This guy is awesome! Helpful, friendly and honest!Bruce S.
Very nice good customer sevicemichael H.
Fuel gauge stuck/ maxed at Less than 3/4 tank. So received vehicle and upon returning tried to refuel 3/4 tank and ended up filling it up to full tank. Really not an issue for me but somebody else it could be a different story.THEODORE S.
The location was wrong we call the 1800 number they gave us the right location to take the vehicle the people give them big thumbs up. Thanks lot .Patricia L.
I would rather not comment on the drop off location.Lisa K.
Unit was rented with lights out on it.Adrienne W.
I returned my cargo van on Sunday, May 24. I did not realize I was supposed to go to the link and fill out all the information. I put the keys in the overnight box on Sunday. On Monday morning I called U-Haul because Rusty's was not open (Memorial Day). I explained to them what I did. They suggested going to the location and clicking the return location on my phone. I idid that this morning. However, because the keys were in the lock box, I was not able to get the best photos of what I needed to provide. I did the best I could considering. I do have a photo of the odometer I took before locking the vehicle . If I need to provide it, I can. Thank you for your help.Scharlanne C.
The only reason it's no it looked dirty but no one was there because it was closed so not much I can sayMary J.