Customer Reviews for Rustys Inspection Express
(U-Haul Neighborhood Dealer)

Rating:

2.0

Driveway needs repair. Didn’t want to drive my car into the lot. When we arrived, it was within the normal business hours but they were closed so we had to return the truck using the app which is less than desirable.

Rating:

5.0

I have been a customer since 1999 and I have been extremely satisfied.

Rating:

3.0

The check-in process was glitchy- the website kept booting us out and we had to redo the process which was stressful. We also were charged for an extra dolly we did not rent and was not on the truck.

Rating:

3.0

I wish I had talked with U-Haul in Greenville about the trailer. One of the ratchet straps ( left front corner needs to be replaced and is missing a part in the mechanism. It made my peace of mind for the trip a bit in easy, but we made it. I used a few of my own straps. I was just glad I purchased insurance. Thankfully, we made it safe. The team was very nice at this location, but could not tell me anything of what the insurance policy actually covered and to what amount. There were no brochures either.

Rating:

5.0

I thought it was a great location to rent a truck. Loved meeting his pet cat. Super convenient place on the south side of Tyler has a smal fleet of uhauls but a good one.

Rating:

3.0

Place was “closed for lunch” so we had to sit 10-15 minutes. Once the guy showed up, I walked inside and it appeared that I was bothering him. He said “okay, I’ll take it from here” and that’s it.

Rating:

5.0

Great guy

Rating:

2.0

The lot is too small to pull a big truck snd trailer into.

Rating:

1.0

The tiny mess of an office I stepped into in order to complete the pickup initially had nobody in it. A few minutes after I entered, a gentleman entered through the side door from the mechanic shop, blowing cigarette smoke out as the door shut behind him. We completed the transaction with very few words, despite being told I would be helped to find the drop off location. I was handed keys after an abrupt few sentences and told to complete the inspection and pickup on my own via a text prompt. The truck was a mess, with trash and food pieces in the cab, and it reeked of cigarettes. There were melted spots on the cup holders from what looked like cigarettes being left sitting on the edge. When I asked about documenting it so I would not be charged during the drop off, the guy offered no help and said he "can't do anything about it if someone smokes in it", and that " he didn't really care". He told me to just write it down on the paperwork; paperwork that was not provided, only emailed to me after I completed the pickup. It felt like an inconvenience to be there and I won't be using this location again. Be sure to take lots of pictures and document everything yourself as this location does not care to help with anything.

Rating:

1.0

I’m mad as hell about the price. Fuck U-Haul

Rating:

4.0

Check in is okay if technology is working. Nice van. Service was excellent.

Rating:

5.0

We always get friendly and quick service at Rusty's. His location is very convenient for us.

Rating:

2.0

The store clerk was not friendly and seemed bothered that I was there. Also, the drop box for the keys did not have a big enough hole for the key fob so I had to call support and get the code for another box to put them in.

Rating:

5.0

I had rented blankets. I did not get any blankets. They weren't in the truck or handed to me. This was disappointing as I needed them

Rating:

2.0

Primary issue was I was given a trailer with two very underpressured tires. They were 25 psi and less. Had I not noticed and checked pressure after loading the trailer, then borrowing a neighbor's air compressor to properly inflate all 4 tires, I most assuredly would have encountered a blowout on my long trip. Also the wrong trailer information had been entered into a system such that my trailer did not match the one shown on the rental. This may have been related to a change in rental pickup location due to the abandonment of the original pickup origin by the staff before 3:30 PM despite the 5 PM closing.

Rating:

1.0

Don’t send him to this place! The man is rude and doesn’t want anything to do with renting or accepting equipment.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Speedy and friendly service.

Rating:

5.0

Rusty has a clean and convenient location with a large inventory of U-Haul equipment. I was impressed by his 25 Years Service plaque!

Rating:

2.0

Place needs cleaning. Owner has no personality or hospitality. It is a very convenient drop-off location! I'm okay with this but someone else may have big issues.

Rating:

5.0

Rented here before, will do it again

Rating:

5.0

EXCELLENT

Rating:

4.0

Thanks

Rating:

1.0

Very rude. No customer service skills. No eye contact. Seemed annoyed and did not offer to look at the truck with me before leaving. He slammed the key on the counter and said "it's out there"

Rating:

2.0

Very rude, poor customer service

Rating:

1.0

IF it was Rusty or whoever I was dealing with they were very rude with no customer service,When I first walked into the business there was no eye contact or a simple may i help you he and his coworker really just ignored me until I told them what I needed,U-Haul should shut this one down this location is giving U-Haul a bad racist reputation!

Rating:

5.0

Overall the rental experience was good! Will definitely use this service the next time I need a trailer.

Rating:

4.0

It rained while we were moving and the roof front area of the storage compartment leaked. Some of our moving boxes became soaked with water.

Rating:

5.0

Always helpful backing up drop off tow equipment.

Rating:

3.0

Car was dirty. No supplies.

Rating:

5.0

We have used Rusty’s now for several moves. Hands down the best, quickest, and friendliest service we ever get when renting a U-Haul. Thanks to Rusty’s, we are resting in our new home with ALL of our valuable personal belongings! Thanks Rusty! And Thank you U-Haul!

Rating:

3.0

I was charged for fuel when I shouldn’t have been. I provided a picture of the fuel level when I got in, because I took a picture of it since U-Haul is NOTORIOUS for charging for anything and I was charged for (2) additional gallons when I actually put more fuel in it than what was in it when I got in.

Rating:

1.0

I am terribly disheartened by the rude customer service I received here. The employee was dismissive, failing to show any respect to myself. He rudely refused to really answer questions I had about the rental service. When I asked questions, his go to response would be to tell me to just go to the website. When I would have a question about the website/app and the pre-inspection (which he did not participate in) he would simply and rudely answer “I don’t know”, then proceed to walk away. I have used U-haul before and never have I been treated this rudely. I will most definitely not be returning to this location and will not be recommending it to anyone else.

Rating:

3.0

Confusing instructions video vs real process with no photos attached.

Rating:

2.0

location should be kept visible for customers who come after dark

Rating:

3.0

Rusty's attitude is short and blunt. He did not offer any comment or information unless I asked him. When I first called to inquire about a truck, he was a jerk. I don't usually complain about customer service, but he basically offered NO customer service!

Rating:

1.0

The person that rented truck to me was not personable. Never showed me anything about the truck. Just handed me the keys and walked back inside.

Rating:

2.0

Old and poorly maintained facility with unpaved parking lot.

Rating:

5.0

Always good from Rusty! Thank you

Rating:

5.0

The check and check-in process is awesome! Well done UHaul!

Rating:

5.0

Nothing at all..it was a quick process with very friendly staff. Thanks for your help Mr.Rusty

Rating:

4.0

Customer service lacking Didn’t even say hello

Rating:

4.0

Rusty is usually busy but, he has always taken care of us in a timely manner. We like getting our rentals from him. Thank you!

Rating:

2.0

Stop reaping people off in the name of business,try having a human face because life is not always about money. Try considering the reasons behind people’s actions.

Rating:

4.0

Always good when we rent from this location.

Rating:

5.0

Same as other. Uhaul is a great company. We’re lucky to have you. Thanks

Rating:

1.0

Customer service needs lots of improvement!

Rating:

5.0

No improvement nessary. Everything was up to par.

Rating:

2.0

None of the dollys or moving blankets I rented were on the truck.

Rating:

3.0

Local car repair facility with no service staff. They were fine just a little slow on service. AC was out in my truck half the time from Dallas to Tyler and in the summer TX heat was not good.

Rating:

5.0

nothing

Rating:

1.0

I ordered a appliance dolly and the order said it would be there, however it wasn’t there and the guy at the counter was rude and acted like he didn’t even want to be there