Customer Reviews for Ruth Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location does not have enough space to park trucks and thats why they redirect the customer to another plaza to pickup/drop off the trucks. This creates inconvenience. The truck was not maintained k terms of cleanliness and regular performance maintenance was not done

Rating:

4.0

Fast and quick service Good location

Rating:

4.0

The lady working there was so rude.

Rating:

5.0

Very nice experience. The agents were very friendly and nice to talk to.

Rating:

5.0

Well i have a nice experience the lady working over there very friendly and have helping nature.

Rating:

1.0

They are charging us for the fuel even we filled it to the amount we picked up at the first time

Rating:

1.0

The vehicle should be regularly maintained and cleaned. The fuel reading showed on the equipment contract is higher than the actual. I drove about 14 km only and they charged me $10.5 for the fuel! This means that this vehicle consumes is 75 letters/ 100 km, which is impossible

Rating:

1.0

They are charging 30 dollar gas for just 32 km? And 85 dollar rent charges and they are so rude.

Rating:

1.0

Never recommended this location. I booked 2:15 pm and gave me 4:30 pm what a fuck service..... Third class service. Never go for U haul. Go with movers. That's best options. Never give U haul on time.....

Rating:

1.0

I booked uhaul for 9 am you direct me to 3 different locations and i got uhaul at 11 40! Just because of that i paid 70$ penalty Your representative said i will get call from your side and there is no response

Rating:

1.0

They try to steal gas. I disputed the gas level on checkin on the app. When i returned the truck with same level which was 1/4 she said no it was more then she started showing me photos on her phone for the gas level but the milage is completely different. The other problem is they park the trucks at another near by plaza but thats not convenient at all. The lady was very rude during the whole transaction.

Rating:

2.0

The customer service agent needs to improve her personal interaction skills.

Rating:

5.0

I would really appreciate the owner of this location. My experience was good and they were gentle and polite with us. Overall my experience is really nice. Would recommend this location because other locations didnt keep there promises

Rating:

3.0

The vehicle was not parked in the location parking lot. I had to drive to another parking lot to pick up my vehicle. This is unacceptable that the vehicle is parked away from the store front

Rating:

1.0

I rented uhaul many times but at this location my experience was worst I had driven truck 36 miles I have record of that and these guys charged me 168 miles driven which is kind a robbery for my wallet I am calling u haul to solve it ASAP and these guys don't deserve uhaul dealership you can check google reviews and see what's experiencing public with this location

Rating:

1.0

Poorest service levels.

Rating:

5.0

Every thing is fine

Rating:

2.0

Show a willingness and friendliness to help and offer information to customers. Asking for guidance and information was like pulling teeth.

Rating:

2.0

I was charged extra for the fuel but as per my mobile picture it's showing correct. I've emailed uhaul for clarification but no response received after week. U haul should at least give clarification for my email. Still waiting. Could you please let me know the reason for "Fuel Charge: 26 LT" charge of $66.51 ? As per the receipt the total mileage is 5 MI and I have added fuel before returning the truck. So I would like to know if this amount is for fuel ? I have taken pictures of fuel measures before taking the truck and after returning the truck. As per the below image (along with the date and timestamp) after returning the truck the fuel indicator is showing more than what was there before taking the truck. So I'm finding it hard to match the $66.51 amount. Please clarify.

Rating:

5.0

Keep up the good work...another good experience.

Rating:

5.0

Clean Took lot of gasoline Transmission looks terrible

Rating:

3.0

The dealer told me for no reason that the truck was dirty when I returned it clean and asked me for $10 to clean it

Rating:

1.0

Worst people.

Rating:

5.0

You are good... Ruth staff is very friendly...

Rating:

1.0

The store owner was soooo rude and behave very badly

Rating:

4.0

Grateful if the information on your website can be updated. It is stated on the website that the opening time for the location is 9 am. The staff there however told me it was actually 8 am.

Rating:

5.0

Remind us the customers to not leave the lights on.

Rating:

2.0

Truck was extremely dirty when I took it and made a note of it in the rental agreement. When returned, uhaul charged me $25 cleaning. Worst experience ever.

Rating:

5.0

Not sure

Rating:

1.0

I waited four hours for a truck booked it for 11 got it at 3. The customer service is so rude and disrespectful. They kept calling to return truck when I had three hours left.

Rating:

1.0

Everything was good except one thing when i came back to drop of my truck i was not able to find dropbox for the keys . I searched the whole place for atleat one hour .

Rating:

3.0

Steam clean the back. Someone must have hauled a trawlers worth of fish the day before. Picked up the smell on some of the furniture.

Rating:

4.0

The truck was not broomed.

Rating:

5.0

It's fast

Rating:

1.0

The shop keeper never gave us the dolly we paid for and then made us put in more gas in the truck then we picked up at. I have screenshots of how much gas was in at pick up. I will be calling head office

Rating:

5.0

All is well

Rating:

3.0

Truck made loud noises. Wheel was shaking. I used a half tank of gas put in 120 in gas the gage is broken doesnt move and i was still charged sn additional 106 after i experienced all these issues. the location was made aware of the noises and the loose wheel but told ok ifvit breaks down on just call uhaul tow services. Absolutely ridiculous

Rating:

3.0

No one called to let me know things were changing to round trip. Extremely inconvenient

Rating:

1.0

Must be clean the vehicle before give to the customer and make it sure the truck is in good shape because the truck that we used maybe there is a problem on the break because very noise when we travelling. And lastly the staff in the store must be explain properly the procedure to avoid big charges. Thank you

Rating:

5.0

Kemi is an amazing representative of uhaul! Would definitely choose this location again.

Rating:

1.0

This is the second time I have used U-Haul and on average 1 hour late due to issues with check in. I watched the self check in video and practiced checking in and signing in online so I could be prepared. I attempted to do the self check in at 8:20 am the day of pick up and an error message told me I had to wait untill the store opened at 9am. Luckily the store was open at 8:30 so I went in and the lady at the front desk was incompetent. She claimed that the system wasn't working and that it must be the fact that I was signed into my U-Haul account on my phone. I then signed out and she attempted to check me in using her system again. She was unable to check me in and proceeded to tell me that I had been suspended probably because I had not paid. I told her she was wrong and she continued to put the responsibility on me that she was unable to check me in. Now moving on to Plan C I called u-Haul directly and was on hold for only 15 minutes when a lady on the other end was helpful and was able to assist me. The customer service agent even had difficulty with the store clerk as she was also trying to convince her that I had been suspended. Even after I was given the key for the truck the lady continued to tell me that I was probably suspended from U-Haul and she listed reasons why. I was on the road at 930am despite arriving at 8:15 am. I had two people waiting to assist me who I were being paid. This is the second time have been delayed during check-in for my U-Haul truck. The last time was with the company I used to work for. I beleive I used the email ross.oconnor-tennant@kerrysplace.org if you would like to look at my review on that account. I believe I did my due diligence with regards to picking up the truck and have come to the conclusion that a discount is warranted in this situation, otherwise I will be renting from Discount or other rental services in the future. Thank you for your time, Ross

Rating:

1.0

Old truck No U-Haul box to drop the key on this location Not satisfied

Rating:

5.0

The back of the truck smelled very bad. The man at the location Aday hope I spelled it right was amazing. Very nice and helpful guy.

Rating:

5.0

This location is honest people. They actually refunded me money. The whole process was smooth compared to other U-Haul places where they try to rip you off.

Rating:

1.0

The worst service i have seen

Rating:

3.0

The truck was so dirty inside I had to clean out all the dirt that was inside, mop, the I can load furniture. Waste of time.

Rating:

2.0

The sales person at this location was rude and not knowledgeable. Collecting the vehicle should have taken maximum 5 mins since I reserved online but my dad and I spent over 15 mins while she worked out the kinks of processing the payment. The vehicle was also not parked at this location. It was parked at the Indian Bazaar supermarket across the road on Kennedy Road. This inconvenient.

Rating:

1.0

My appointment was for 10 Am but I got the truck at 12 noon. I paid for full time and returned it even quicker after use. I was unable to complete my moving as I was as to start my job at 3 PM. That what I booked it for 6hours but unable to complete my work. Not satisfied at all. And I will never think of using the service again as it's wastage of time and money both. Thanks