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ATOBATELE O
Customer Reviews for Ruth Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To explain charge extra without reason
SAHIB SReally polite and nice behaviour
HARSHARN CNo key drop off available had to pay for extra 8 hours just because the store customer service representative denied to even wait for us to park to truck
KAMAL YStaff is very mannerless, we have reservation for 7.30 for 4 hr but they call us just one day before that we can only give you the vehyfor 2 hr. And from that two hr, they waste our 30 minute at pickup time. So it is possible to load the vehicle and unload it in 1.30 minutes including transportation time???? The staff was very bad, mannerless, disrespectful.
GAURAVJEET SThe truck was good and clean. Only issue was the woman inside the store, she was unbelievably rude! I went inside to return the keys and she told me to take pictures of the truck, so I went outside and did that on the app. After I came back inside and told her all the pictures are done on the app she started to yell at me asking why I did it on the app? I was genuinely shocked at why she was getting so mad and yelling at me. I just took my paper and left... so much for customer service!!
SEBASTIAN PAll good
PANDEEP SI had a reservation at 11am and wait 1 hour in parking area for pickup till 12pm.
Sandeep SVery nice and friendly customer service. Easy location.
HARPREET Sexcellent service
PRITESHKUMAR RService was excellent Kemi was very patient explaining all the charges for me.
STEVEN HTruck brakes were not good when I informed location manager about it his attitude was very negative and started arguing that you are not professional mechanic so you don’t have any right to complain about any mechanical problems.
harjinder sI reserved the equipment from 11am to 5 pm and got it at 11.55 am . The gas level was not full and i accidentally filled up the gas tank to full. When I enquired about if I could get a credit for the extra gas i filled in the truck that i did not use, the response of the representative was unprofessional and uncalled for. I did show him the receipt and the level of gas that I got when i took the truck vs the level of gas when i returned it. He showed zero concern
MEHTAAB SRuth was the best! So sweet and clear with instructions
HERNAN AYour service is excellent
SUTHAHARAN TShe was friendly!
John TThe owner was insanely rude. Trying to charge us for more fuel when the gas gauge was exactly where it needed to be. We only travelled 6-8km max and they’re trying to tell us we drove 18-20km. I will never rent from here again.
Amato MI deposit $60 first.my fair is 53$.uhaul not return back my 7$.
SAWINDER SFriendly customer care
AMANDEEP GVery rude behavior by the owner. I would never rent Uhaul vehicles from this location again.
Harinder MPrice is very high
NAVJOT Bpoor truck does not change gears well and some engine light is coming and going sometimes. disappointed
VENKAT ROpen on time Otherwise a great experience
SAVINDER DBreaks were not correctly working, and AC only worked in one mode
SUKHJINDER TThe concerned working staff should be well aware and have knowledge to operate the Uhaul software on their computer. I waited for more than 40 minutes to get a simple cost breakup and statement for usage. I was there to pay the balance and the person didn't know how to open my account/order. The booking went smooth. The delivery of vehicle was on time and great. Vehicle was neat and nicely maintained. i had no problem except at the end which was not at all good.
ANIL REverything is good_
Ranjeet SThe customer service was very poor. I will not be using this location in the future
Andrew RExcellent service.A day before the scheduled early morning vehicle pick up, I was called and informed to pick up the vehicle key, and inspect the vehicle. The good person at the reception was patient enough to answer all the questions and gave clear advise on the procedure to return the vehicle. It makes doing work so good, having people like that in every work place.
Prashanthi BCame in to establishment for the first time. Previous renter did not return key to truck told U-Haul wasn’t returning key until 2-3 pm after reservation was due for me at 11am. Owner of buisness was not willing to compensate or help to get another truck from another location. Owner stated I if I want to be compensated I should take u-haul to court and even at that they are not Canadian so I will have to wait. I was not upset with owner that represented u-haul before the threats he made however more of the lack of service when previous driver was not returning the key and the u-haul representative stated that he was not willing to help with this this matter. Him threatening me with his buisness diploma and stating a reservation is not a guarantee and how he is to busy to contact u-haul to have an another truck available was beneath him. In front of my 9 year old daughter his attitude, tone of voice, and unwillingness will not be forgotten as a customer with your business. If he is a representative of your company I would think again who you hand out your business too.
Shaun HCustomer service was amazing, will recommend this location.
YOGACHANDRAN TIt was really fast, reliable and good customer service.
beth mAwful shifting issues with transmission
Ken HVery rude, unhelpful, unprofessional and careless customer service. Not good location.
Simran BInformation between locations and online reservations are not the same. Poor internal communication on U-Haul’s behalf.
Kyle MTruck was across the road, so had to go back and forth to collect some of the required information. No fault of the location, I do understand space is a bit limited.
John Kvery nice service and like it awesome guy he is in store very nice thank you
Mohammed HVehicle was not good/safe to drive, probable mechanical issue. Play in steering and gear shift could be felt
Sandeep KI added extra gas as the meter was not set as per the paper provided. Not happy. Paid extra money almost 50 dollars.
Gaurav KThe lady present at the store was rude and tried to overcharge me . I read reviews before as well about that lady if you check it on Google . I experienced that last time . It was not my first time renting u haul , I rented almost 10 times before and no one ever asked me that your fuel level is not appropriate or truck is not clean but she pin point on everything . Reason behind is because I rented it for the whole 24 hours and drove only 16 miles which she cannot digest it and at the time of giving the truck to me she kept on saying return it asap .
Manik BGreat customer service !! Transaction was quick and easy. No hassle.
Indra SEverything was perfect, and went smoothly.
Navjot KThey over charged the rent and 70miles that cost me total $190 Store owner chrage me unnecessary fuel charge Instead of this i can look for the other better and cheep option
Lovedeep SEverything was good
Divjot BChange the lady on front desk
rajanpret sEverything is good. Person who assist me having detail knowledge.
Zafarul IAfter all the process when I git the keys, Truck's windshield was covered with ice and Wipers were frozen in ice. They were not working, there was no brush or scrapper to clean the snow. I had to manage and clean that at my own. I was expecting truck should have been ready for pickup but it took over an hour to drive from there after cleaning snow and all. Odometer and fuel was also not correctly reported and I had to make dispute for that.
Farhan KThe gentleman is very polite & he saved me as I didn’t have a reservation but he found me a truck for the time I wanted..
DALIA MGive contact of general labour (movers) to hire.
Cosmas EABSOLUTELY THE WORST PERSON (owner) EVER! I wish I had read the reviews prior to my service. I used Uhaul services many time prior but never from this location. Please UHAUL- please take back your licence from this location and revoke his service. He was the most RUDE, DISRESPECTFUL, and INCREDIBLY INCONSIDERATE PERSON. I would never ever use this location ever again and suggest my fellow neighbours do yourself a favour and don’t it use this location.
Kabeer CThe back of the truck was completely filthy. It construction materials all off the floor and 2x4's.
Walter BI haul was in poor mechanical condition and unsafe to drive
Paramveer BVery very nice business people. Courteous as well.
JOHANTAN PI had a very bad experience!! Not recommended at all!! The lady over charged us and had an argument because we paid 156$ the moment we booked the uhaul and they charged our credit card for another 200$!! We left the truck with same amount of gasoline when we picked it up and drove it for 230km!!! For 6 hours and for 230km we paid more than 350$!!!
Satvir KThe representative at the store was extremely pleasant and helpful. Explained everything that I needed to do and guided me through the process with patience. Highly recommended!
John KSlow distracted service
YVETTE BTruck need service
Gurwinder SStaff member at this location was super helpful- very convenient and good availability.
Robin HThe brakes were very loose. It was hard to control some times.
Pratik PThe owner of this place didn't take accountability for not assigning a truck for my reservation. She doesn't know how to talk to customers and kept saying that store opens at 9 am and no truck can be assigned before that although uHaul gave me an option for mobile check in for this location. She kept saying its uhaul's fault and kept lying that she called me at 8 to give me Keys for the truck but i was in that parking lot for 1 hour and there was no one there. I even have call log proof that she didn't call me till 9 am. I had to wait till 9 because as per customer service there was not other equipment availability nearby. She argued with my friend for all these things when be returned the truck and wasted 40 minutes of our time on top of giving our uhaul truck 1 hour late. Very poor customer service on her behalf. Alshe should at least admit her fault when she is actually wrong.
NavleenKaur NNo comments
PARMINDER BThis location was much better than other ones. Lady there was so helpful, she opened her store late but we were waiting outside at our pick up time. But she adjusted our drop off time accordingly without any wastage of time.
Nitika SAll is good. Only that not all customers can drive. May be if you can get a stand by driver, that will be added advantage to the excellent services that you already provide. Overall performance is is really good with excellent communication on the phone. Thanks 🙏🙏🙏🙏🙏
Christine NThe location is fine and the gentleman working there was great- very friendly and easygoing. The only issue was the truck which had the check engine light on, and made some scraping and high pitched sounds while driving. The truck needs maintenance.
Harshad TThis was a horrible experience The woman is in a hasty market and took an Hour to get us out of her store and back to our plans to move things - we then find out the truck’s Not at the hasty market and we have to drive to the India Bizarre where she says it’s in the back - we then have to Find the truck that we have Paid for and are on a time limit, then she didn’t tell us to bring it back there to show her the gas usage - or to take a picture so we returned it to the India Bizarre only to find out upon returning to her convenience store she wants all of that information - at th hat pout to had to drive back to the truck open it take pictures and go back Then she stated the odometer wasn’t showing in the pictures and almost made us drive back to the truck a second time - then she just dropped it and said fine and gave the keys to the man waiting to use the truck and asked me if I’d mind going and getting the truck for her waiting customer to cl which I replied no I had two babies in the hot car waiting one who’d fallen asleep due to the length of time her antics took up. We will Never use this location again - and will deifinetly check with enterprise next time They have unlimited kilometres anyways Regards, Saresa
Saresa S