Customer Reviews for S A Koch Automotive
(U-Haul Neighborhood Dealer)

9 reviews

694 Moore Rd   Avon Lake, OH 44012

(440) 961-3848

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(440) 961-3848

694 Moore Rd
Avon Lake, OH 44012

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Micheal T. 
Rating:
1.0

I rented a 5x8 enclosed trailer from Greenville, SC to Cleveland, OH that costed me ~$175. Going from Cleveland, OH to Greenville, SC I was charged ~$455. Fucking ridiculous. I was told by customer service “because I reserved a 4x8 enclosed trailer even though I got a 5x8 that I would be charged 4x8 price.” No communication so I was charged for a 5x8.

Matthew S. 
Rating:
3.0

The key box number was wrong and it wasn't clear how to open it, but we figured it out.

Daniel R. 
Rating:
5.0

Nothing

JOSEPH F. 
Rating:
3.0

The place was closed. No happy that I was charged for dropping the truck off and the place was closed at 2 in the afternoon.

KEITH M. 
Rating:
3.0

Also needs training in UHAUL paperwork. Told me numerous times to complete drop off paperwork on my phone, which I had no service.

Katharine L. 
Rating:
1.0

I rented a trailer for 12 hours. I picked it up and returned it the same day. It's the only trailer on the lot. They charged me three days and said it's my fault I didn't go on the app to check it in. He gave me a partial refund, but it's not enough. I need it reduced to the one day 29.95 rental charge. I'm disputing it on my credit card. I rent cars about 5 times a month. If it's in their lot, they accept it back without checking it in online. I'm not new to renting. I am new to this rude service. He seemed irritated that he had to issue a refund. Now it will cost him more money since he can't even issue a correct refund.

Joshua Y. 
Rating:
3.0

Customer did not leave a comment.

Sandy R. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
No reviews have been submitted for this location.

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