Customer Reviews for S A P Automotive Group LLC
(U-Haul Neighborhood Dealer)

57 reviews

420 S Kresson St   Baltimore, MD 21224

(443) 602-8157

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(443) 602-8157

420 S Kresson St
Baltimore, MD 21224

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The equipment I ordered wasn't in the truck

rebecca D. 
Rating:
1.0

They over charged me they have camera's so they know if I brought the truck back on time Intook picture's...It came 39.89 but I end up being charged over a 100 buck's because they had to ask me if I brought the truck back on time..they changed the price after I said I picture's which I do so then the charge was 76 in some change how but it's OK bwont being going back at all they know for sure they over charged me..

Jeffery M. 
Rating:
1.0

Truck was filthy, filled with debris that looked like asbestos. Bugs crawling in truck. Did not have preordered equipment. Had to go to another UHaul location to pick up hand truck at my time and expense. Cost me well over an hour of my moving time. Truck had 1/8 of a tank of gas. Truck cab was also filthy and falling apart. Before I could even load the truck I had to clean out truck. I have plenty of pictures to show you.

john B. 
Rating:
4.0

Location was 9 miles away from original location that I picked, very disappointing considering gas prices. The rep from Uhaul called and told me the day before my Uhaul got a flat tire and the only other one available was 420 south kresson street. However after i dropped off my uhaul i noticed an entire fleet of uhauls at the uhaul store on Rosedale! I feel completely annoyed. The internet experience of unlocking the truck from my phone was easy though. Step by step.

Scott S. 
Rating:
2.0

Customer did not leave a comment.

George S. 
Rating:
3.0

I had rented the 20ft truck and was instead given the 15ft. I had to take 2 trips, which ended up costing me an extra 750 in gas

Joseph M. 
Rating:
1.0

The wrong size was given to me and the size I wanted said no brakes on it. I didn't feel safe or Trust the location seeing that. It was difficult to access the truck parked very tightly.

Kylie A. 
Rating:
4.0

Fast rental process

Kacy H. 
Rating:
5.0

Customer did not leave a comment.

Ramona P. 
Rating:
5.0

Customer did not leave a comment.

Wenyan H. 
Rating:
1.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

This location is in a very isolated and industrial area. I would not recommend it for anyone having to drop off after dark, especially on their own. While the keys are accessible outside of the office, the locking apparatus that has been chosen was unwieldy and hard to use. If someone from the front office had not been there, I would not have been able to get my keys. I more than likely will not use this location again.

Tanya E. 
Rating:
5.0

Put a kiosk machine to interact with instead of just the phone

Jeanine W. 
Rating:
5.0

Customer did not leave a comment.

adam K. 
Rating:
5.0

Rough ride to get to the shop the road is a disaster. Guys we very helpful and pleasant to deal with

Mike T. 
Rating:
5.0

My experience was excellent

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

RUBENANTONIO A. 
Rating:
1.0

This was not the location I selected to drop off trailer. However I was contacted by Uhaul that this was where “they” wanted it returned. Said it was only 10 minutes from my location. It was 25 minutes. Folks surprised I was dropping it off in repair location not Uhaul dealer. The folks there were very helpful but location was basically an alley.

David K. 
Rating:
4.0

Attendant Joy was friendly and proficient.

RAMESHA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

nydetra R. 
Rating:
3.0

Customer did not leave a comment.

DELORESLOWERY P. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
1.0

Designate an easily available, well-lit area for parking the U-haul for after-hours returns.

Chad E. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
3.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

Customer did not leave a comment.

kim B. 
Rating:
3.0

I did not get the pick up location I requested. This is not the fault of the people on Kresson Street.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
3.0

The drop off lot was very crowded so we were unsure where to park the truck. We ended up in front of a garage door. There was no “no parking” sign so we hoped it was ok.

Joseph Y. 
Rating:
2.0

The personnel at SAP Automotive Group were very nice, but the U-haul rental equipment should be stored in an accessable area, rather than with all the broken cars so the equipment. Or at least have it ready when a customer is coming to pick it up. Waiting for multiple vehicles blocking the U-haul equipment to be moved first seemed unprofessional.

JUSTIN M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Great customer service. The vehicle was ready when I arrived. Check out process was fast and when I returned then vehicle I had no issues.

Ajani C. 
Rating:
5.0

Customer did not leave a comment.

Ilana N. 
Rating:
3.0

Do not like the location

pierre B. 
Rating:
3.0

When checkin out the uhaul the tank was on E so they gave me a fuel credit. I asked the lady at the location how I was supposed to bring it back and she told me “just bring it back empty”. So I took it back at 1/8 tank. When I returned it to a different location they took back the Fuel credit ($37) because I didn't return it at 1/4 tank. But the lady didn't say I had too so I lost money but they didn't care that I was told the wrong info and charged me.

Shamyra S. 
Rating:
5.0

Customer did not leave a comment.

Shanele K. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Location needs to be better marked and staff should assist in detaching trailer.

Caroline J. 
Rating:
3.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Paid $70 for to hours of use and less than 4 miles. Crooks!

Daria J. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
3.0

was very tight area and appears uhaul is not there main interest

tom P. 
Rating:
2.0

Mobile pick up wouldn't work and they changed my reservation location and truck at the last minute the night before.

Kayla B. 
Rating:
4.0

Customer did not leave a comment.

Rut M. 
Rating:
5.0

Customer did not leave a comment.

Anne W. 
Rating:
3.0

Customer did not leave a comment.

Bilal J. 
Rating:
2.0

Truck had no gas. Employee didn't seem to know how to resolve problems.

OLIVIA S. 
Rating:
4.0

OK, so the truck I drove was very clean. The truck also had a few mechanical issues. The transmission seemed to be slipping, and the gas tank needs to be well above a 1/4 tank to function well. Other than that, the facility was very clean. The people who worked here were very nice. I would totally go back!

Catherine S. 
Rating:
5.0

Professional and smooth rental... Thank You Joy !

Shawn P. 
Rating:
3.0

Customer did not leave a comment.

Anna B. 
Rating:
4.0

Customer did not leave a comment.

Krisa T. 
Rating:
1.0

This place horrible! No one there and you allowed a business a UHAUL franchise in an industrial area- unsafe and well lit be even recognized as a Uhaul business. Unsafe a frightening!

Dionne D. 
Rating:
5.0

Customer did not leave a comment.

Thomas Wade L. 
No reviews have been submitted for this location.

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