The site is at the end of a dead end road in a seedy part of Baltimore. It has limited parking and looks like a junkyard. The Manager/Owner(?) called me the next morning and informed me that the inside of the cargo area was dirty and I was being charged $30.00 for his cleaning it out. I told him it was NOT dirty, and I would come down and see it with him, and, since I still had three more hours until it was due, that I would sweep it out if it was dirty. He insisted that it was and that it had already been cleaned, to which I informed him I had photos of the truck from all sides and inside that I had taken the night before when I dropped it off. AND, it was not "full of trash" or anything else. He then said not to worry about it, he was ok. It is my estimate that this place tries to get an extra $25.00 from people for cleaning nothing and telling customers that they left trash or dirt in the vehicle. I would recomend that you look back in your records to see if this has been done to other UHaul customers. It is NOT something that you want a UHaul represenative doing.john W.
S A P Automotive Group LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Baltimore, MD 21224
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- 3.5 Average Customer Rating
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Was charged for a utility dolly tht had no straps I was charged a price but was over charged and they couldn't tell me the reason why told me contact corporate officeZELPHIA H.
Always friendly, customer service and clean facilityQueenette M.
We had to pick up they haul in a sketchy gross dead end auto body lot that had one shady guy working there. It was terrible, no help finding the truck, the dollys we paid for weren't in the truck, it was just terrible. Meanwhile there was a very clean safe location on pulaksi hwy that was more ideal.Kirsten G.