Customer Reviews for SK Demolition
(U-Haul Neighborhood Dealer)

Rating:

4.0

I drove your car for 42 miles and when I got it back I had 4 gallons of gas. But they still charged me $9 based on the fuel gauge. Does that mean your small car is 6.5 gallons for 42 miles? Absolutely not. This is either a deliberate mistake, ignoring your car's gauge or a scam. And I will definitely tell my friends.

Rating:

4.0

Maintenance on the trucks. The front part of the truck was unlocked and it started going up. Locally I stopped on the side and my brother that was following me on his car with the movers, stopped and assisted me by locking it. I had requested multiple items on my original reservation and when I changed the reservation, they said no worries, and then I received a text from Uhaul telling me that the location had changed, and I get there and that location had none of the moving items I was going to rent, Dollie’s, blankets and more….

Rating:

1.0

Terrible experience. On maps it is stated that it’s open until 2pm on Saturdays. When I call they say they close at noon. It was very hard to get the keys. Didn’t even say sorry. Very bad location. You also have to park the vehicle far away and walk to office to put the keys back.

Rating:

1.0

Arrived 10 mins before closing and doors were locked and no instructions or directions were given.

Rating:

1.0

Our reservation was set up by phone with the 800 number. She set it up for a main U-Haul property. The day before we get switched to Shepard Ave location. First it was in a business park e trembly hard to find. When we did find it, no one from U-Haul was there. The entire pickup was done by phone through a very nice gentleman in an adjoining office. It is very hard to agree to terms and such when you’re not physically seeing things. Unbeknownst to us our drop off location was changed to a different. Pittsburgh location, miles from the PleasantHills location which could have cost us $$$. Very poor handling of a reservation. And kudos to the gentleman who patiently finished our pickup.

Rating:

5.0

Great service!!

Rating:

2.0

Incredibly hard to find and once we did we had to redo all the info with the attendant for drop off, truck size, etc. that I previously filled out online. If you know people are moving and in the midst of a hectic time in life already it would make a huge difference to be considerate and make the process as seamless as possible.

Rating:

3.0

This was a very small location and I am sure they are fine when they are open, but Saturday afternoon they were closed. I tried the u-Haul customer service line to switch locations but having to be switched to a scheduling manager is ludicrous, especially when the phone line cut off 3 times while I tried. Also the location I wanted to drop off at couldn't help. STUPID! So I ended up using the app to check in at the closed location. The app is WAAAAAY to tedious. Too many pictures, though I get that it is some protection for the renter that the truck wasn't damaged after dropoff. (I didn't think of that til now) . Still with slow internet, it takes forever. Downsize the resolution on the images would help. Usually when dropping off, I am done in minutes. This took me a half an hour with the back and forth with calling and using the app.

Rating:

3.0

Need to put a "U-HAUL"sign at the driveway. It was difficult to find.

Rating:

3.0

Was difficult to locate - a hidden office with no real signage.

Rating:

5.0

Customer service exceeded expectations, polite, respectful, responsive, on time and overall excellent experience!!

Rating:

5.0

Great service and easy checkout out for equipment.

Rating:

4.0

Just dropped it off after hours, pretty simple and straightforward.

Rating:

5.0

Great customer service and seamless truck rental process.

Rating:

1.0

The gentleman didn’t know what he was doing. Spent 1 hour there and he mis guided us.

Rating:

5.0

Great service!

Rating:

5.0

I had to remove some mess from inside the load compartment. Otherwise everything was very satisfactory with my experience.

Rating:

2.0

I arrived at the location on time (maybe 10 minutes early) and was told the person who handled the U-Haul rentals went to lunch?! Really? A phone call was made to the person and they processed my contract over the phone (no truck pulled up or visibly present for me) with the other gentleman that was there. The truck was not prepared for me to pickup as most vehicle rentals are. I was handed a key and utility dolly, then advised to walk down the street to find the truck number that matched the key—that would be my truck! It was covered in snow and sandwiched between two other vehicles (car and another moving truck) with no room to maneuver it out. The tank was not full upon receipt as most rentals are. It was by far the most unpleasant, unprofessional, and unsatisfactory rental experience I have had. I had movers waiting on me to return as I lost close to an hour of time dealing with picking up the truck. It should have taken 15-20 minutes tops. I was not expecting a scavenger hunt and I would not use or recommend this location.

Rating:

4.0

Make sure snow and ice are cleared out of the parking lot & sidewalks where the trailers are returned to prevent personnel or equipment injury / damage. My spouse injured her left arm when she slipped and fell on the black ice when starting to guide the trailer back into an empty parking spot.

Rating:

5.0

Very easy to do business

Rating:

5.0

The beautiful female at front desk who took care of me should get a raise.

Rating:

2.0

Returned the truck earlier and was left a voicemail that the truck was not returned in time. The guy who called was nice but his location staff missed keys that were dropped in the slot. Will use another location in the future.

Rating:

5.0

The man in charge was super helpful

Rating:

5.0

Great location! Right off secondary road equipment was ready to go and had a brand new tires.

Rating:

4.0

Very cool and stress-free staff. Extremely easy to work with.

Rating:

5.0

Really great customer service. Thank you!

Rating:

4.0

Location closed at 2 pm on a Saturday - that shoul have been included in confirmation emails. However they were able to quickly help me over the phone with lockbox access.

Rating:

5.0

Hands down the best Uhaul experience I've ever had!

Rating:

3.0

site is very small and in a shared parking area. unclear were i should have dropped it off.

Rating:

3.0

Smaller parking lot for large moving trucks.

Rating:

5.0

Arrived without reservation and the representative took care of my request and had a box truck available for me right away.

Rating:

4.0

Van was right where we expected it to be and lockbox worked perfectly. The mobile check-in /pickup procedure was smooth and easy.

Rating:

5.0

This was the best pick up experience I've ever had renting a truck. I will definitely use this site if I ever need it again.

Rating:

2.0

the place is not well marked. No places to drop equipment. No one answers the phone. My reservation did not state the time the trailer needed to be returned. I was charged extra. I'm done with renting these.

Rating:

5.0

It was easy and fast transaction. No problems. Thank you and see you next time!

Rating:

1.0

Selected a time and nobody was at the location! Don’t allow reservation if you aren’t going to have staff available

Rating:

5.0

👍

Rating:

1.0

Truck did not have the gas in the level from the agreement (had a quarter less) and the equipment I needed it was not available (included in the reservation) worst rental experience , u-haul made me waste 2 hours of my moving day’s activities having me to go to a farthest location.

Rating:

5.0

Thank you for your exceptional service.

Rating:

3.0

Have the office open when arriving at hours indicated on the door as "Open"

Rating:

1.0

I didn’t get my truck via my phone because it wasn’t ready. Got it almost an hour late. Nobody was there to help me when I returned it early and I received a bill much higher than I anticipated. Very unhappy with the whole experience.

Rating:

5.0

This is for UHaul in general. Advise clients rates on 1 way rental change. I could of locked in a lower one way rate months earlier when I inquired and reserved my date. 3 months later in cost me $900 more

Rating:

5.0

The parking lot was hard to put the trailer in the space. Backing up was so hard to maneuver the trailer in the tiny space.

Rating:

1.0

Truck was not serviced. Front tire came off while driving on major highway. Could have ben killed as truck was barely brought under control. Then, UhHaul EMERGENCY hot line tool 3 hours to answer calls. Had to call state police and wrecker to be rescued. Then, U-Haul could not fix or replace truck. Rented PENSKE truck and refuse to pay U-HAUL. NEVER RENT U-HAUL !

Rating:

3.0

The parking lot was very tight so it was hard to pull out with the trailer on the back.

Rating:

4.0

The closing hours were way sooner than I expected (3p on a Saturday). I came to return the truck around 3:45p. When I had a question about returning the truck, the number to call, which was written on the window, was a number no longer in service. Then when I checked the QR code, also taped to the window, it was a url that no longer exists either. The man I met in the morning to pick up the truck was very kind, patient, and helpful! So nothing bad about any employee. Also, if you could have the size of the gas tank, that would be helpful too, especially when having to refill the gas.

Rating:

1.0

You can tell the customer all details of the rental when they reserve the truck. This location did not advise me of the “safe move” fee, the mileage charges or anything else. When my trip was complete, he told me I’d be charged for 18 miles but was actually charged for 24. Not good.

Rating:

1.0

When I got to the location no one was there. I called and no pick up so I kept calling and calling finally he picked up. He then told me he would be there in 15 minutes roughly 33 mins later he showed up. When I dropped the truck off, he wasn’t there again. Another Uhaul guy was waiting for him also. Just a poor experience overall.

Rating:

3.0

Truck had a broken wiper blade and dirt/mud in the driver's cab area. Had to blow out the back of the truck with a leaf blower before using it.

Rating:

1.0

Very small and no room to return equipment. I still have not received an electronic receipt/ email for the return. Absolutely poor customer service!

Rating:

2.0

Was not the location I chose and had to go like 40 miles out of my way to get my truck. The location was supposed to be open at 8:00 am but was still not open when I finally got my key from the lock box at 8:15. Very disappointed.

Rating:

4.0

We had an issue with the truck not functioning in reverse, and Roadside assistance was no help. This review is mainly about this process - it took us hours, until we finally reached back out to the manager of this storefront, who came right over to help us.

Rating:

2.0

Gas was much lower than amount expected. To fill the tank cost over 100.00 and you’re still trying to charge for extra miles. At the least it should be a split cost since we left over 3/4 of a tank left in the truck.