Arrived 10 mins before closing and doors were locked and no instructions or directions were given.
STAYLE P
SK Demolition
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20164
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Customer Reviews
- 4.0 Average Customer Rating
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Our reservation was set up by phone with the 800 number. She set it up for a main U-Haul property. The day before we get switched to Shepard Ave location. First it was in a business park e trembly hard to find. When we did find it, no one from U-Haul was there. The entire pickup was done by phone through a very nice gentleman in an adjoining office. It is very hard to agree to terms and such when you’re not physically seeing things. Unbeknownst to us our drop off location was changed to a different. Pittsburgh location, miles from the PleasantHills location which could have cost us $$$. Very poor handling of a reservation. And kudos to the gentleman who patiently finished our pickup.
Vincent PGreat service!!
TAMOOR BIncredibly hard to find and once we did we had to redo all the info with the attendant for drop off, truck size, etc. that I previously filled out online. If you know people are moving and in the midst of a hectic time in life already it would make a huge difference to be considerate and make the process as seamless as possible.
Melissa EThis was a very small location and I am sure they are fine when they are open, but Saturday afternoon they were closed. I tried the u-Haul customer service line to switch locations but having to be switched to a scheduling manager is ludicrous, especially when the phone line cut off 3 times while I tried. Also the location I wanted to drop off at couldn't help. STUPID! So I ended up using the app to check in at the closed location. The app is WAAAAAY to tedious. Too many pictures, though I get that it is some protection for the renter that the truck wasn't damaged after dropoff. (I didn't think of that til now) . Still with slow internet, it takes forever. Downsize the resolution on the images would help. Usually when dropping off, I am done in minutes. This took me a half an hour with the back and forth with calling and using the app.
JOSEPH T