Customer Reviews for Sabor A La Mexicana
(U-Haul Neighborhood Dealer)

203 reviews

13403 Van Nuys Bl   Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural)

(818) 272-8450

Hours

  • Mon–Sun
    6 am–10 pm

Services at this Location:

Contact Us

(818) 272-8450

13403 Van Nuys Bl
Pacoima, CA 91331
(Van Nuys Blvd Danny Trejo Mural)

Services at this Location:

Hours

  • Mon–Sun
    6 am–10 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This place was wonderful. I had to rent last minute because my movers didn't show up. They hooked it up and made sure everything was okay. Very friendly and helpful.

Gerolyn M. 
Rating:
5.0

Personalized service. The team here actually seemed like they appreciated my business, I would come back again.

James C. 
Rating:
1.0

After driving 3 hours through LA traffic I arrived at this location to find no one there. I wasted an hour trying to knock on doors call phone numbers and eventually forced to fill out a self check-in online. Worst U-Haul experience of my life.

Stephen P. 
Rating:
5.0

I want to thank the sabor a la mexicana uhaul team for their attention and kindness.. always on time ,,that makes my work day easy... Excellent customer service

GABRIEL L. 
Rating:
5.0

Everyone there was extremely helpful and nice

Joelle S. 
Rating:
2.0

I showed up at 4:25 for a 5pm pickup. No one was there. I called and was told 10 minutes. 30 minutes later someone showed up.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Mayara C. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Marisel M. 
Rating:
5.0

I want to thank the team for their good coordination.... I definitely give them 5 stars

GABRIEL L. 
Rating:
5.0

Great!!! Customer service.. Always on time.... definitely I would recommend this place....thanks for your support

GABRIEL L. 
Rating:
1.0

The rep was rude and acted like I was a major inconvenience

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

Kiara M. 
Rating:
5.0

Excellent customer service.. Always on time 😉.. very friendly and responsible staff.. Love it......

Gabriel L. 
Rating:
1.0

You guys need to hire people who speak English and actually communicate not walk away when asked something

VAZGEN S. 
Rating:
5.0

excelent service, very kind, responsible and always on time...love it

GABRIEL L. 
Rating:
5.0

Our point of contact was very professional, friendly, and knowledgeable. He made my experience with U-haul, once again, hassle-free. Thank you.

Lucas C. 
Rating:
1.0

Customer service was terrible. On one of your flags it says “make moving easier” that was not the case. This was a terrible experience. I only came to this location because the truck I rented at my original location was damaged and couldn't be rented so they sent me here. I would never recommend this location to anyone. Hope this can be addressed for future customer.

John F. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

Right mirror was extremely loose, I couldn't see anything in the rain, kept movie, had to fix it myself. Gasoline CAP is NOT key lockable...I had half a tank and someone stole and pumped gasoline out the truck 2 nights ago.

Ismael L. 
Rating:
4.0

Customer did not leave a comment.

Jesus ramon G. 
Rating:
5.0

Great customer service..always on time... Thank you guys

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

NinaRichie A. 
Rating:
5.0

Excellent customer service 🐕‍🦺

Gabriel L. 
Rating:
5.0

Customer did not leave a comment.

Rafael H. 
Rating:
3.0

Customer did not leave a comment.

Ronald C. 
Rating:
2.0

The girls there they don't put the effort to take care of the customers good they are like too busy doing some else on the end I was over charge $14.00 for gas o did not use

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

Cao P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Did what needed to complete transactions. Not useful to help making decisions

Dana F. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Train an employee that you have there to not be rude, and to at least try to fake it like he cares a little.

brenda R. 
Rating:
5.0

Wonderful service.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
2.0

Tools on site should be readily available. Employee should be on site upon business opening. Employee should be be aware where tools are stored.

leland A. 
Rating:
1.0

Worst customer service ever

MANO H. 
Rating:
5.0

Customer did not leave a comment.

Teresa V. 
Rating:
3.0

Do not take reservations when you can't fulfill them. I was moving out of state and made plans accordingly, then I get a call from the original location (Chatsworth) that they don't have the truck available. What did I make a reservation for then?! Just added to the stress.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo N. 
Rating:
3.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

I was very surprised when UHaul contacted me by text after the rental adding a $10 parking charge and requiring me to Zelle the money to UHaul clerk Sandra Contreras. If you are going to require a parking surcharge, it should be communicated in advance and there should be an option to add it to my final bill vs. demanding an immediate payment by Zelle or Venmo.

Elvis T. 
Rating:
5.0

Customer did not leave a comment.

Noemi P. 
Rating:
3.0

It was disorganized when I arrived. Owner took down my info on paper. Took some time to get everything handled. System did not show I ordered a dolley online. Owner was kind enough to give it to us even though system did not reflect this. This improved my experience but i would have been concerned if there was none since we planned for this in our order.

Veronica G. 
Rating:
2.0

Customer did not leave a comment.

Michelle C. 
Rating:
1.0

This was the worst experience I have ever had with U-Haul

Nevine M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Customer did not leave a comment.

albert M. 
Rating:
1.0

I am very unhappy with the U-Haul service I have received at both the Santa Clarita location and this location. I need a supervisor to get back to me asap.

Kerry M. 
Rating:
3.0

Customer did not leave a comment.

dora D. 
Rating:
1.0

Truck with damage tire and really really poor service!!! Worst place i have done bussines with !!

jose luis J. 
Rating:
1.0

To keep u haul trucks in actual U-Haul locations not in mexican restaurants.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
1.0

Never again! Poor customer service, dishonest about fuel level, not given any information that was important about the rental I chose. A teenage girl took care of my rental not a word said silent treatment. Got ridiculously over charged for their lack of communication. I ran into issues on my move and they took advantage.

Luis S. 
Rating:
3.0

The girl , that answers the phone is rude

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

JoseEduardo P. 
Rating:
5.0

Customer did not leave a comment.

Arturo L. 
Rating:
1.0

I was very disappointed when I pick up the uhaul truck the truck had some dirty carpets an it was very dusty with lots of leaves inside we had to clean it our selfs not yo have about that. When I returned my rental I made sure that it was clean so the next customer was not disappointed like I was. The young Lady that completed the contract was not friendly at all very poor customer service.

Jesus G. 
Rating:
1.0

Terrible experience with employees, wouldn't return here again

Francisco G. 
Rating:
4.0

Customer did not leave a comment.

RYAN ERIC R. 
Rating:
5.0

Customer did not leave a comment.

cinthia P. 
Rating:
3.0

There is really no customer service at this location

Raul C. 
Rating:
5.0

Customer did not leave a comment.

orlando M. 
Rating:
5.0

Customer did not leave a comment.

Abran V. 
Rating:
3.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
1.0

Customer did not leave a comment.

FlorG A. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

The Customer service at this location is unsatisfactory at best. The young lady that I spoke with hung up on me twice. When I brought it to her attention, she hung up again. DO NOT USE THIS LOCATION - UNSATISFIED CUSTOMER

MARCIA H. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
2.0

The staff at pickup was rude and non communicative. Helped two people before us that arrived after us. Didn't explain that they didn't have our order ready and were out of items. Could have been fixed if they had explained that online orders don't reflect their stock.

Jessica V. 
Rating:
1.0

Car was so low on gas on a less than a quarter and we are required to bring it back with same amount of gas. Makes no sense. We took a picture for proof if they want to say we returned it without gas or same low amount.

David A. 
Rating:
5.0

Always helpful great location!!!

Christian S. 
Rating:
3.0

I rented the truck on March 5th and paid for it the same day when I when I returned it it was a one-way rental. Then on March 20th all of a sudden I saw the charge on my card or actually checking account for almost $650 for the same truck. When I called U-Haul they said it was a mistake and it will take a few days to return my money without any regret or compensation offered to me. Also I forgot to mention that on March 5th I was scheduled to pick up the truck at a completely different location and the truck was not there so I was forced to go to the location that I'm giving you a review for right now. I'm very dissatisfied with U-Haul experience that I recently had I never had that issue with u-haul before but this time it is just a disaster.

vladimir A. 
Rating:
5.0

Customer did not leave a comment.

SANDRA V. 
Rating:
5.0

Customer did not leave a comment.

JoseEduardo P. 
Rating:
5.0

Customer did not leave a comment.

Jonah R. 
Rating:
4.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Excellent!!!

JESUS C. 
Rating:
4.0

The vehicle was unsafe it was misaligned and was veering to the right a lot and I'll be contacting customer service for a refund.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

Aaraceli E. 
Rating:
5.0

Awesome and friendly staff.

RANDALL E. 
Rating:
5.0

Customer did not leave a comment.

Artur Z. 
Rating:
1.0

They were very unfriendly. I reserved online with a Visa card which was on file and I thought they did not need it when I was going to pick up the vehicle however they asked for a card. I gave them a Master Card but I emphasized that I would want to change it to Visa card at the time of return and she said OK. Today when I returned the vehicle, She was on the run to go to somewhere else and I asked her several times but she did not care and she left the premises and nobody else was there to listen to me. Ps: I returned the vehicle between 2.00 pm to 3.00 pm and naturally somebody was supposed to be there at least until closing time.

Bijan K. 
Rating:
5.0

Best place for U-Haul Rental very friendly and extremely fast

Ivan L. 
Rating:
4.0

Customer did not leave a comment.

STACY M. 
Rating:
5.0

Customer did not leave a comment.

TERESA V. 
Rating:
3.0

Customer did not leave a comment.

Rich C. 
Rating:
5.0

Employee was very helpful + clear on returns. Ot was an easy process that took less than 10 minutes.

Devon H. 
Rating:
1.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

José Guadalupe C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
4.0

Lock on truck door If something is broken please mark it . And actually let me know mileage and gas And when u switch my rental please consider my miles and time for further location .

Daniel A. 
Rating:
4.0

Fast friendly

RUBEN A. 
Rating:
5.0

Customer did not leave a comment.

Irma S. 
Rating:
1.0

Customer did not leave a comment.

JOE F. 
Rating:
5.0

Very helpful and fast processes.

JOSE T. 
Rating:
1.0

The owners or workers of the establishment were very rude and do not know how to treat their customers. They provided no instructions on what forms needed to be filled out before leaving the pickup site; they simply gathered our information and gave us the keys to the vehicle. The vehicle was very dirty upon pickup and when asked about the condition, they claimed that it was just delivered to them. There was another vehicle blocking us from leaving the pickup site and when we asked them to please move the car, they were once again very rude and said they will move the uHaul for us. It took them about 20 tries going back and forth (almost hitting nearby vehicles and structures) to get the vehicle out of the parking spot for us. To make things short, we had a horrible experience with these people.

Hmayak A. 
No reviews have been submitted for this location.

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