Heather and co-worker were very helpful with paperwork, hook-up and checking tire pressures. Both pleasant and professional
david b
Customer Reviews for Safe Mini Storage 5
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the most horiffic experiecne I have ever had ith UHaul in 35 years. I am so dissapointed and disgusted. The owner of this franchise shoud be ashamed to know that trucks like the one I drove are being leased. When I cranked the truck up I immediately went to let the lady know that it sounds and looks like the truck is going to break down. She told me if the truck breaks down just turn the paper over and call road side assistance. She never offered to put me in another truck that was there and the same sizes. The inside was filty like a construction worker's truck with dirt and soot and it was so I had to record everything. Its a disgrace
Grace FI did not see anything that needs improving. The staff (ladies) were awesome and so nice. We will definitely use/recommend them again. Great job Ladies! Thanks so much for the pleasant experience.
Jimmy SSuper quick and convenient, AC was working so well.
YASH CThe attendant was very nice is why I gave it 4 stars, but when we got in the vehicle, I was afraid to touch anything. It appeared that it had never been cleaned inside. Otherwise, we did what we needed to do with it. I'm so sorry to give less than excellent, but that truck really needed cleaning.
VETREA RThe associate was very helpful and friendly
ROBERT KAir pressure light was on. Was told waiting on part, but driving around with tire pressure light on was concerning.
LEE TThe person working there was very friendly and helpful
RYAN HGreat service. Great experience!
Raul GVacuum out the truck cab. Floor was dirty. I own a Shop-Vac and vacuumed the cab prior to return.
John CEveryone was amazing!!! They went above and beyond!!!
LESLYE BExcellent, friendly.& a well maintained facility.
JEFFERY BThe best customer service I have ever experienced. Haily is outstanding!
ARTHUR DTruck leaked from the roof and the website for Uhaul is horrible. Facility was very nice and accommodating.
JANELLE WGreat move, no complaints!
GILBERT LHaley is the BEST and goes over and beyond to help customers.
BARBARA HWish there would have better tie down braces.
NORMAN SHailey was very helpful and professional.
RICHARD JSo easy to pull in and drop off equipment. Staff is there and ready. 5 minutes and you are out there.
DANIEL KWe tried using the website for after hours pickup and it was a nightmare, me and my husband both had service but the website just wouldn't work to upload pics of the drivers lisences, took almost an hour total to do so and all customer support could do was tell us to download the app so we both had to sit there deleting things from our phones to download it. Not everyone has space for an app! Every single thing requires an app now and it is absurd!
Michael HNA
CATHEDRAL HYall say it $19 but yall don’t tell people you charge by the mile and i feel that should be brought up before totaling things out…it went from $19 to $83 to $125.
MARQUEZ BThe drop off was perfect and as expected.
Dusty WEverything was good thanks
ANDRE MExperience was good, nice people. The total cost was more than i expected, paying by the mile is really expensive.
KAY DNothing
CLIFFORD NFirst, the web page kept totally screwing up my attempts to reserve a trailer & appliance dolly. Then I was sent across the county over 20 miles away from my house to this location to pick up my trailer & dolly. Once there, they didn't have an appliance dolly and had to send me to another location to get one. Then back to this location to get the trailer. Then I received the "please verify the license on the trailer" text which had a totally incorrect license listed. The RV number was correct. They looked in the computer and told me the computer was correct. All in all the personnel were helpful but they unfortunately were victims of a severe FU by U-Haul's computer system.
THOMAS CThe truck was dirty and smelled of cigarettes. The back of the truck had sand all over the floor. The tire pressure light was on for two tires. During my trip I had a flat on the interstate I was able to get off the interstate where I waited for an extended period of time. I was given a vehicle that was unsafe and not fit for rental and now I am expected to pay full price for this horrible experience?!?
AMY GI picked a location close to the start of my in-town move and a drop off close to my ending location. Instead, the app picked a new spot for me the day of the move that was 20 miles out of the way. Very annoying.
Addy KI wouldn’t change anything. Professional all the way.
DERRICK TTruck was awful they did exchange it but they never should have given us this badly stained truck. They blamed it on you and said they are a storage place not UHaul. Shame on you for not taking Better care to make sure your customers don’t get better service and equipment. We will NEVER use Uhaul again. There are so many choices now. We never used anyone else but no more.
STACIE BEasy 24/7 drop off
ZACHARY PHave a truck where I reserved it at. Actually sweep the floor of the truck:
FRED WNow I must let you know this as well. My original drop off location on Countyline Rd. I had a different experience. I got there the it was closed. I called the phone number on the receipt at least 3-times kept getting the voicemail. Waited about 45-mins and tried calling again a guy answered the phone and I told him that I was there to drop off the auto transport trailer. He stated that he was closed and it’s RAINING there’s no way in the (HELL) that he was coming up there so I could turn in the equipment BECAUSE U-HAUL DONT PAY HIM ENOUGH!!! WOW THAT WAS A BIG SHOCK TO HEAR AS A CUSTOMER. I had him on speaker phone in which my wife and 2-kids heard his unpleasant words. So I had to drive around with the hopes of finding another U-Haul location. After about a hour I found another location that was open on Hwy-72 that accepted the equipment. They were very nice. At first she said that you didn’t know if she could accept the equipment and if she did she would have to charge me a FEE because lt was supposed to be drop off at the County Line Rd location. I explained what happened. She made a phone call then stated that she could accommodate my drop off. All I could do was say thank you. I paid $93 for the entire transaction don’t know if that was correct. Didn’t mean to be so long winded but I never experienced this type of customer service before from U-Hual. I recommend that you REACH OUT TO THAT EMPLOYEE AT THE COUNTY-LINE location and take ACTION for his unparalleled profanity comment that he made to me. I did get his name is was (James). I will Pray that you will handle this issue. I thank U-Haul you guys are the BEST✅
RALPH DNice clean location. Truck was ready to go. Any question they were answered.
ANTHONY CAmazing experience
BRITTANY JThe dolly is bad shape. They charged me even I have fuel up the gas tank same level. I have email them but no answer.
OAI CNothing really. Great customer service!
DAVID GExcellent service all around! Great people and easy to use.
STEPHAN SAll good! In and out efficiently. Equipment was in good shape.
Thomas HExplain drop-off point hours of operations for rural area. I tried calling to arrange drop off but got know answer and when I went to the location it closed on Sunday. Attempt to call pick-up location for options and got know answer. Now U-haul is trying charge for dropping at a location that was open on Sunday.https://www.uhaul.com/Locations/GetPhoto.ashx?id=843261&size=5
CHARLES JThe trucks was not clean inside or in back of truck! Plus your give one price but not told how things add up to be so expensive.
JAMAINE FEasy after hours return
CHRISTINA DThank you Crystal!
VICTOR TI forgot the name of the woman who helped us but she was awesome! Quick, precise, and friendly! Definitely an asset to your team!
CORY SNothing
CYNTHIA BI was very disappointed with the way my account was handled I requested I picked up at a different location once I drove to that location with my claim number it told me that I was at the wrong location and sent me miles out of the way which cost me money on my mileage I'm very please with this action not sure what the problem was I've waited from y'all numerous times and never had an issue but this time I am this please with the way it was handled
Steven BI could not rent a tow dolly although I have a (well maintained) 03 F150 4x4, with a hitch rating of 5000lbs. Towing a 05 Chevy Aveo with a curb weight of 2300lbs. The agent at the counter entered this information into U-Haul’s system but for some reason I could not get the approval. Instead to get this simple tow done I had to rent a 10’ truck, with the tow dolly. Almost felt like this was a U-Haul money making scheme. If the age of my truck was a concern, then maybe make it mandatory to choose a full coverage protection on the equipment, which I normally do at every rental nonetheless..
DERON BThe place was nice. My issue was the lock was hard to read and open.
Sherry CGreat people: will use again.
WILLIAM BAll went great. Great customer service.
MELISSA JTruck was dirty, and auto transport had a flat tire. Location had to make me call roadside assistance to get tire fixed. Got an email from tow company that it would be 90+ min before getting to the uhaul pickup location. This was already 5pm in the afternoon, which meant that I would have to wait 2+ hour of my time to get equipment that should have been inspected prior to me picking it up. I had to go to another location to get an auto transport. This was a a very big inconvenience. I got behind schedule 5hrs because of this.
JASON LThank you 🙏🏻
ANGEL H