Customer Reviews for Safe Mini Storage 5
(U-Haul Neighborhood Dealer)

Rating:

2.0

We tried using the website for after hours pickup and it was a nightmare, me and my husband both had service but the website just wouldn't work to upload pics of the drivers lisences, took almost an hour total to do so and all customer support could do was tell us to download the app so we both had to sit there deleting things from our phones to download it. Not everyone has space for an app! Every single thing requires an app now and it is absurd!

Rating:

5.0

NA

Rating:

5.0

Yall say it $19 but yall don’t tell people you charge by the mile and i feel that should be brought up before totaling things out…it went from $19 to $83 to $125.

Rating:

5.0

The drop off was perfect and as expected.

Rating:

4.0

Everything was good thanks

Rating:

4.0

Experience was good, nice people. The total cost was more than i expected, paying by the mile is really expensive.

Rating:

5.0

Nothing

Rating:

3.0

First, the web page kept totally screwing up my attempts to reserve a trailer & appliance dolly. Then I was sent across the county over 20 miles away from my house to this location to pick up my trailer & dolly. Once there, they didn't have an appliance dolly and had to send me to another location to get one. Then back to this location to get the trailer. Then I received the "please verify the license on the trailer" text which had a totally incorrect license listed. The RV number was correct. They looked in the computer and told me the computer was correct. All in all the personnel were helpful but they unfortunately were victims of a severe FU by U-Haul's computer system.

Rating:

1.0

The truck was dirty and smelled of cigarettes. The back of the truck had sand all over the floor. The tire pressure light was on for two tires. During my trip I had a flat on the interstate I was able to get off the interstate where I waited for an extended period of time. I was given a vehicle that was unsafe and not fit for rental and now I am expected to pay full price for this horrible experience?!?

Rating:

3.0

I picked a location close to the start of my in-town move and a drop off close to my ending location. Instead, the app picked a new spot for me the day of the move that was 20 miles out of the way. Very annoying.

Rating:

5.0

I wouldn’t change anything. Professional all the way.

Rating:

3.0

Truck was awful they did exchange it but they never should have given us this badly stained truck. They blamed it on you and said they are a storage place not UHaul. Shame on you for not taking Better care to make sure your customers don’t get better service and equipment. We will NEVER use Uhaul again. There are so many choices now. We never used anyone else but no more.

Rating:

5.0

Easy 24/7 drop off

Rating:

3.0

Have a truck where I reserved it at. Actually sweep the floor of the truck:

Rating:

5.0

Now I must let you know this as well. My original drop off location on Countyline Rd. I had a different experience. I got there the it was closed. I called the phone number on the receipt at least 3-times kept getting the voicemail. Waited about 45-mins and tried calling again a guy answered the phone and I told him that I was there to drop off the auto transport trailer. He stated that he was closed and it’s RAINING there’s no way in the (HELL) that he was coming up there so I could turn in the equipment BECAUSE U-HAUL DONT PAY HIM ENOUGH!!! WOW THAT WAS A BIG SHOCK TO HEAR AS A CUSTOMER. I had him on speaker phone in which my wife and 2-kids heard his unpleasant words. So I had to drive around with the hopes of finding another U-Haul location. After about a hour I found another location that was open on Hwy-72 that accepted the equipment. They were very nice. At first she said that you didn’t know if she could accept the equipment and if she did she would have to charge me a FEE because lt was supposed to be drop off at the County Line Rd location. I explained what happened. She made a phone call then stated that she could accommodate my drop off. All I could do was say thank you. I paid $93 for the entire transaction don’t know if that was correct. Didn’t mean to be so long winded but I never experienced this type of customer service before from U-Hual. I recommend that you REACH OUT TO THAT EMPLOYEE AT THE COUNTY-LINE location and take ACTION for his unparalleled profanity comment that he made to me. I did get his name is was (James). I will Pray that you will handle this issue. I thank U-Haul you guys are the BEST✅

Rating:

5.0

Nice clean location. Truck was ready to go. Any question they were answered.

Rating:

5.0

Amazing experience

Rating:

3.0

The dolly is bad shape. They charged me even I have fuel up the gas tank same level. I have email them but no answer.

Rating:

5.0

Nothing really. Great customer service!

Rating:

5.0

Excellent service all around! Great people and easy to use.

Rating:

5.0

All good! In and out efficiently. Equipment was in good shape.

Rating:

1.0

Explain drop-off point hours of operations for rural area. I tried calling to arrange drop off but got know answer and when I went to the location it closed on Sunday. Attempt to call pick-up location for options and got know answer. Now U-haul is trying charge for dropping at a location that was open on Sunday.https://www.uhaul.com/Locations/GetPhoto.ashx?id=843261&size=5

Rating:

3.0

The trucks was not clean inside or in back of truck! Plus your give one price but not told how things add up to be so expensive.

Rating:

5.0

Easy after hours return

Rating:

5.0

Thank you Crystal!

Rating:

5.0

I forgot the name of the woman who helped us but she was awesome! Quick, precise, and friendly! Definitely an asset to your team!

Rating:

5.0

Nothing

Rating:

3.0

I was very disappointed with the way my account was handled I requested I picked up at a different location once I drove to that location with my claim number it told me that I was at the wrong location and sent me miles out of the way which cost me money on my mileage I'm very please with this action not sure what the problem was I've waited from y'all numerous times and never had an issue but this time I am this please with the way it was handled

Rating:

3.0

I could not rent a tow dolly although I have a (well maintained) 03 F150 4x4, with a hitch rating of 5000lbs. Towing a 05 Chevy Aveo with a curb weight of 2300lbs. The agent at the counter entered this information into U-Haul’s system but for some reason I could not get the approval. Instead to get this simple tow done I had to rent a 10’ truck, with the tow dolly. Almost felt like this was a U-Haul money making scheme. If the age of my truck was a concern, then maybe make it mandatory to choose a full coverage protection on the equipment, which I normally do at every rental nonetheless..

Rating:

5.0

The place was nice. My issue was the lock was hard to read and open.

Rating:

5.0

Great people: will use again.

Rating:

5.0

All went great. Great customer service.

Rating:

1.0

Truck was dirty, and auto transport had a flat tire. Location had to make me call roadside assistance to get tire fixed. Got an email from tow company that it would be 90+ min before getting to the uhaul pickup location. This was already 5pm in the afternoon, which meant that I would have to wait 2+ hour of my time to get equipment that should have been inspected prior to me picking it up. I had to go to another location to get an auto transport. This was a a very big inconvenience. I got behind schedule 5hrs because of this.

Rating:

5.0

Thank you 🙏🏻

Rating:

5.0

My rental was a one way from Michigan to Athens. I picked this drop off spot because of its appearance as I drive by it 3 or 4 times a week. Yes if I need to rent from uhaul this will be place I go. Lady at desk was very pleasant to work with.

Rating:

5.0

While this wasn’t the original location I selected, the staff were extremely helpful.

Rating:

1.0

Pretty much every step of this was a disaster. Reserved a 15-foot truck based on the recommendation of the website relative to the apartment being moved. Truck was way undersized for a normally furnished 2 bedroom apartment. Set up an 8:30 am pickup through the app. Arrived at 8 am to check in and the app malfunctioned for an hour. It repeatedly froze and asked for the same information without explaining what the problem was. Got a text which said we were going to receive a phone call that never came. I called myself, only to wait for 30 minutes to eventually be told that the previous renter of the truck incorrectly returned it. Saw an employee of the location arrive at 8:35 am who refused to help until the store opened at 9 am despite knowing we had a reservation at 8:30 am we couldn't access. This means we couldn't get the truck to the move site and the movers we were paying by the hour until well after we originally intended. Interior of the truck was dirty and stained. Upon returning to pick up some moving pads and ratchet straps, my fiance felt the same employee gave her attitude. Additionally, while we thought we were having a bad experience, she heard the customer in front of her be told they didn't have the truck he reserved. Based on this experience, we will be seeking alternative options for moving equipment moving forward.

Rating:

5.0

Best experience I have had renting a uhaul!

Rating:

2.0

Filthy cab. Spilled coffee and popcorn. Also, didn’t have the size I reserved and gave me no notice of this. Luckily had a larger truck available. I would be shocked if they actually test and service these vehicles after use.

Rating:

5.0

I have no idea

Rating:

5.0

I had a tire shred on the highway. I was able to pull off safely and had it replaced by U-Haul within 45min - 1hr.

Rating:

5.0

Convenient.

Rating:

5.0

Was not clean had to sweep it out. This is not the first location I have experienced this. It seems that the past few locations I have rented from do not follow up and clean behind past customers. This is not a deal breaker, with this location, I will use them again.

Rating:

2.0

I was told to hook up auto transport myself and pull it to the office for lighting check. There was no safety pin for the coupler provided. Fortunately I had one of my own to use. Drop off location was a world of difference in service. Mr Berry and an assistant parked and disconnected the auto transport for me and were very courteous in the process.

Rating:

3.0

We had a delay in pickup time, and then change in pickup location without being informed of the change or giving us the opportunity to make adjustments. Employee was a bit rude when discussing our situation. Overall would not recommend U-Haul in general - not specific to this branch

Rating:

4.0

Ensure the vehicles have no check engine lights illuminated as the rental is being initiated.

Rating:

5.0

Great service.

Rating:

5.0

Great service. Professional and friendly.

Rating:

5.0

The key lock took a lot to open it.

Rating:

5.0

Excellent service & the truck was in perfect working order!

Rating:

5.0

The cab of the truck was filthy!! The truck was a bear to drive. The steering was loose and the brake and gas were touchy. The truck needed maintenance in my opinion.

Rating:

2.0

There was a foot long Crack at the bottom of the windshield. Tires on the car hauler were bad. Had a blow out 40 minutes into the trip. Only 1 of 2 people had knowledge on how to tie down the car

Rating:

5.0

Very good customer service

Rating:

5.0

Customer Service is extremely excellent

Rating:

5.0

Trailer was kind of banged up but good enough to get the job done.

Rating:

5.0

Very friendly and efficient

Rating:

5.0

Very easy process from start to finish!

Rating:

5.0

The ladies at the front desk were very thorough and made pick up and return very simple. Great job !