Customer Reviews for Safe Mini Storage #5
(U-Haul Neighborhood Dealer)

107 reviews

8836 Hwy 72 W   Madison, AL 35758

(256) 850-3195

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 850-3195

8836 Hwy 72 W
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

To be honest there is nothing that I can think of that needs to be improved. The location of the UHAUL is very easy to find and the self-service option is outlined perfectly. My husband and I have already used you again since the first time.

Ebone L. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

The zip ties for the dolly was already snapped when I got the truck, but it was okay since I used it anyway

Mitchell H. 
Rating:
5.0

The folks at Safe Mini Storage were great. Very efficient and Professional. Must use go to if you are in the Area and need a U-Haul.

Jason K. 
Rating:
4.0

The man that helped with my reservation and use of the moving van was very helpful and friendly. The size of van that I used was just what I needed. Everything went well, except that these vans don't have an easy way to attach bungee cords to the wooden strips lining the walls of the van. There should be an easy way to attach bungee cords to the wooden strips without widening the bungee hooks to go over the strips, which is what I had to do. You could perhaps put small but strong hooks behind the strips and against the walls of the inside of the van as attaching points. That way, the hooks would be available but out of the way of the storage space.

Richard H. 
Rating:
5.0

The Uhaul app would not recognize my location so I had to return the truck during business hours.

Rickey M. 
Rating:
5.0

Friendly, helpful staff.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Crystal was great and made our rental go very smooth.

Larry S. 
Rating:
5.0

Great customer service!

Chris L. 
Rating:
5.0

The vehicle was clean but had this horrible dying goose noise coming from the vent at 60mph and above. The steering wheel had some play in it. Not sure if that is by design but not desirable when maneuvering.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

I was missing items. You ask when picking up and dropping off trucks for us to verify everything is correct or clean when in reality you guys should have to take pics to verify it's right on your end first

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Doreen C. 
Rating:
5.0

Customer did not leave a comment.

Ellen M. 
Rating:
5.0

The staff at Safe Mini Storage was very helpful and quickly completed the check-out and check-in process for the trailer.

David R. 
Rating:
5.0

Customer did not leave a comment.

Buc C. 
Rating:
4.0

Customer did not leave a comment.

YOUNG WOONG K. 
Rating:
5.0

Customer did not leave a comment.

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

Toni D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nice staff and good location

Hyung Sup K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

terrence P. 
Rating:
5.0

Superb customer service at the rental site. The lady who helped us was efficient, caring and an incredible employee.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

DAINA S. 
Rating:
5.0

so smooth and easy. I needed the truck for just a few hours and it was perfect!

MARSHA W. 
Rating:
5.0

Customer did not leave a comment.

ALIMAH G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Great staff! Very helpful and knowledgeable regarding equipment and connections/hookups.

DEWAYNE A. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

JANA L. 
Rating:
5.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Would use again

Lesia S. 
Rating:
5.0

The location and the people were terrific. A particular shout out to Richard and Kimberly for providing outstanding customer service. They were as good as I've ever seen. I wish I could say the same about the truck. It was dirty, inside the cab and outside. Clearly it had been driven either off road or on very, very muddy streets. The windshield wiper blades were worn out and stiff, making impossible to adequately clean the windshield, and the brakes - both parking brake and service brake - went nearly to the floor. That truck WILL hurt somebody if it's not maintained very soon. In all my many years of moving, I've never seen a U-Haul truck in this bad of condition. Would I recommend the LOCATION to a friend? Yes. Absolutely. They are the best! Would I recommend U-Haul to a friend? I'm not so sure after this truck.

GARY S. 
Rating:
5.0

Easy to park trailer into a spot!

William P. 
Rating:
5.0

Although the trailer worked fine, it did bother me a bit that the wheels showed quite a bit of rust on them

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Leora M. 
Rating:
5.0

Excellent staff and product

ROB G. 
Rating:
5.0

Customer did not leave a comment.

Mallory H. 
Rating:
5.0

The young lady working in the store was extremely courteous and friendly. Couldn't have asked for a better rental experience!

Toney B. 
Rating:
5.0

Nothing, everything was great!

SUMMER W. 
Rating:
3.0

Left off after business hours

Jonathan S. 
Rating:
5.0

Crystal was a great help, very personable and kind.

DAVID T. 
Rating:
5.0

The manager is always kind and helpful and very professional.. Great location to rent UHaul from…

GLORIA D. 
Rating:
5.0

All good

ALFRED C. 
Rating:
5.0

Thanks.

Soralbert N. 
Rating:
5.0

Super nice and helpful attendant that took time to understand our trip and plans so it all worked and made sense. Very communicative and helpful.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Joaquin L. 
Rating:
5.0

Customer did not leave a comment.

BRENTON W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Crystal was very helpful, friendly and knowledgeable.

Corliss K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Driver side windshield wiper was in poor condition and needs to be replaced. Would only clear 1/3 of the windshield while driving in the rain. Dangerous.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Daphne T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

I appreciate the great customer service. Thank you.

GEORGE W. 
Rating:
5.0

The two employees at the front desk, im not sure what their names were but they were there Friday around 3 oclock, was exceptionally helpful and nice. My truck was not available due to a late return and they went over and behind to make sure I was able to leave with a truck. Thanks for you all help.

BERT Y. 
Rating:
5.0

Personnel very helpful and pleasant. Also have very clean reasonably priced storage units with easy ground level access.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

TONYA G. 
Rating:
5.0

Great service!

JAMIE HOPE O. 
Rating:
5.0

Absolutely great experience easy check out easy return The agent exceptionally kind and courtesy and professional.

RASHIDA D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

Improve quality control process. Provide recourse for placing your customers at risk.

MELISSA SUE R. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great bunch of folks running the show here.! Keep up the good work ladies

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON S. 
Rating:
2.0

Just said, "park it where you want". Didn't help disconnect or inspect the trailer condition. I asked if the location did any servicing and was told NO. I told them about the tires and they just said "ok thanks". I would doubt anything was done. I don't know how these places can be a Uhaul rental location and not have any servicing responsibility or liability.

PETER K. 
Rating:
5.0

Way easier than I thougt

Eric D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
3.0

The website had the wrong pick up time listed. The pick up location doesn't open until 9am

DeAndra H. 
Rating:
5.0

Exceptional representative of the organization!!

Anthony S. 
Rating:
5.0

Excellent customer service (which is rare these days)!

Marbaline B. 
Rating:
5.0

Everything was great!

DEANNA R. 
Rating:
5.0

The front desk staff and the trailer were perfect. It helped my day extremely. Thanks.

Nenito Dizon V. 
Rating:
5.0

The truck appeared to be in need of maintenance. The steering has too much play and the engine seemed to run roughly while idling at a stop. Brakes were fine and transmission appeared to operate normally. The cab of the truck and windows were dirty. I understand most of your customers treat your fleet equipment poorly, so this issue will continue. U-Haul is a big company and should do a better job of maintaining its fleet equipment. I like U-Haul and have used the company for moving on several occasions and will continue in the future as needed.

Theodore V. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Kristopher J. 
Rating:
3.0

Make sure dollies are in truck if store is closed at time of pickup. Rented an appliance and furniture dolly that were missing from truck.

JEFFERY A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
No reviews have been submitted for this location.

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